Eating while on shift is not permitted, staff are told. “If the system detects no keyboard stroke and mouse click, it will show you as idle for that particular duration, and it will be reported to your supervisor. So please avoid hampering your productivity.”
A training video about the webcam system, seen by the Guardian, says it “monitors and tracks real-time employee behaviour and detects any violations to pre-set business rules, and sends real-time alerts to managers to take corrective actions immediately”.