fuck-customers

[fuck-customers]

Managers👏fucking👏communicate👏challenge!👏

I've asked many, many, many times that if managers are going to ask me to come into work on my days off to provide the necessary information. They refuse or "forget" or only provide partial information. So if I'm not given all of this information initially, I am not responding.

1. What time do they want me to clock in at? "ASAP" or "whenever you can be here" can sometimes be acceptable answers, in instances where I'm extending my already scheduled shift, not coming in on my day off. But if that is the answer, then I definitely need to be provided with more information. Such as...

2. How long will the shift be? I will accept answers in two forms: "from x time to x time" and "come in at x time for a x hour shift" This is actually a surprisingly big one, because I learned the hard way that if I didn't confirm ahead of time, I got suckered into a 2 hour shift. A complete waste of time. Or the opposite- I end up getting roped into an 8 hour shift but wasn't given the information ahead of time and couldn't pack a lunch and now I have to waste half of my lunch break buying food during lunch rush.

3. What department? Ok so I clock in and go....where? At my store, we are all cross-trained in all departments (or we're supposed to be- I am at least- so we can fill in wherever needed) I need to know what section of the store to head to. And depending on the department, I need different tools. For example, if I'm a cashier, I usually don't need to grab a box cutter. But if I'm stocking, I need one to open shipping boxes. Also, I hate register and I want the option to decline ahead of time.

I just received a text that simply says "are you available to come in?" which meets 0/4 of the necessary information requirements, so I will not be responding.

(Just to be clear- I have repeatedly explained to all members of management over multiple years that I need ALL of this information in order to determine if I can cover a shift. It's not like I made up secret rules in my head and magically expect everyone to read my mind. I have been very clear and consistent about needing this information. So no information=no coverage from me)

Posted by admin Rodney.

[fuck-customers]

New supervisor. Nice lady, but it seems she'll be leaving despite having only recently gotten here. I'm working with her, she gets a phone call and thanks the person then hangs up and does a little cheer. I smile and she happily tells me what's going on (since I'd previously asked where she was transferring out of curiosity).

Her old store that she just transferred from was about a 30 minute commute from her house. Our store is also far from her house (not sure if farther or shorter--can't recall). So she'd been planning on requesting a transfer to a place closer to home. Totally reasonable. But the DM was like, "No, I want you to stay at this store instead." And I can't remember everything she said verbatim, but the DM basically said that if she pressed for this, he was going to transfer her back to the old store she worked at and cut her hours from full time to part time. Dude she got off the phone with was the DM of the place she wanted to transfer to (apparently she'd filled him in on the situation with our DM) assured her that there is absolutely no way he is going to let that happen to her. Glad everything is working out for her. She told me that if it had come to it, she would have just quit her job and then applied for a job at the location she wanted. But holy shit, fuck our district manager.

Posted by admin Rodney.

[fuck-customers]

Coworker is whining and crying to me because they havent been able to get any work done this week.

1. Im not a manager so i dont care and 2. Maybe its because you spend 7.5 out of 8 hours a day not at your desk bc u want to talk to everyone all day long? I guarentee no one cares about your personal life like you think they do

Posted by admin Rodney.

[fuck-customers]

They took away our work from home and have to work in office full time no exceptions no excuses nothing. Im so livid over this.

I dont know how anyone enjoys working in office. You spend YEARS of your life commuting both ways, have to dress up for 0 reason, spend an hour maybe working because theres no way to actually be productive for 8 hours a day regardless of job, deal with an office thats windowless/ horrible coworkers, then you drive allllll the way home to spend maybe an hour or 2 with your family before you have to go to bed and repeat the process.

Who actually enjoys that? I understand thats how it was back then but guess what boomers in charge? Times are changing. Not one person gives a damn you rented an office for 100 years. Maybe turn it into apartments for those in need????? Dont force us to be miserable because thats how it was when you were younger.

Its been only a few days back in office and i already have cried at my desk twice.

Posted by admin Rodney.

[fuck-customers]

I work in a clothing store near Myrtle Beach, SC. We have multiple clearance racks outside. On Monday, our manager stepped out for a smoke and caught two men loading clothes into the trunk of their car. Not only was it caught on security cameras, but the manager took pictures of the car and license plate. Don't theives know about cameras? Are they just so desperate they don't care?

Posted by admin Rodney.

[fuck-customers]

Im so pissed off. I was on a very important call and my coworkers decided it was the perfect opportunity to start having a very loud conversation and decided to blast some music. I didnt hear a word the person on the other line said and i now have to reschedule the call because of disrespectful assholes.

How does ANYONE get any work done in the office? Its our first week fully back in office full time and i want to rip my hair out. I cant fucking work like this.

If you are one of the very few people who enjoy working in an office full time, can you please give me some advice on how to get anything done? Listening to music is out because i have to talk on the phone half my day.

Posted by admin Rodney.

[fuck-customers]

Since when is going to work to actually work a bad thing? My coworkers have been complaining to management (ive gotten 4 complaints so far) because i dont like to sit around chatting all day long. I dont mind the occasional conversation but its not like anyone ever talks to me anyways. I have 0 idea why theyre so upset about it and its getting irritating

Posted by admin Rodney.

[fuck-customers]

Apparently management is going through some kind of purge? Three times now, I've reached out to different managers, only to be told, " I'm not your manager anymore, no I don't know who the replacement is or who you can talk to. Good luck!:)))))" do I not have any? These people haven't ordered supplies in 4 months and I'm out, but ig there's no one left to tell:)))))

#tw #trigger warning #submissions #fuck customers #cashier problems #happy ending #fuck co-workers #fuck retail #embarrassing #server problems #call center problems #fuck coworkers #fuck managers #retail justice #retail law #tw:

[fuck-customers]

shoutout to our giant whiny baby of a store manager. For some reason cleaning crew stopped emptying our employee bathroom towel bin, and since it was overflowing once clearly we are monsters who must have paper towels taken away from us. In the women's bathroom. Of a store that (rough count) is staffed by 90% women. So now we all wash our hands and go to the kitchen to use that handtowel bc the hand drier doesn't do anything. Thanks ----. Real star of a manager.

Posted by admin Rodney.

[fuck-customers]

*Customer walks up after close*

Me: Hey, sorry, we're closed

Customer: Can I get the pepperoni pizza

Me: Sorry, we're shut

Customer, being a smartass: Oh. Well I wish you would've said that before I said anything

Me: I did :)

Customer: Yeah no, you didn't. But whatever

Maybe if you pulled your head far enough out of your ass you would've actually heard me the first time. I'm glad you couldn't get your stupid food. Dtarve.

Posted by admin Rodney.

[fuck-customers]

Oh my god they're literally doing it. They're doing the fucking overly memed pizza party unironically. Lmaoo fuck all the way off.

I've bitched about this scam before, so some regular followers may remember the phone number scam, but I'll recap anyway.

GFH has a phone number scam where they pressure us employees into pressuring customers to give us their phone number + full first and last name + email + home address and tell the customer that it's for "rewards" which is a bold-faced lie. We DO have rewards, but they cannot be accessed by the cashier or register AT ALL. The customer has to have the store app downloaded onto their phone and must be signed into their account to get rewards or coupons. Cashiers have NO access to this information and cannot retrieve it for customers if they forget their phone or can't sign into their app. And we do not have printed coupons available. Customer forgets their coupons? Tough shit.

There is literally no benefit for customers to give over their contact info. At. All. A transaction with the signup and a transaction without are EXACTLY the same. So, obviously most customers are not real eager to hand over their info.

But customers that do automatically assume that it's like legitimate stores that do have real rewards systems that are activated through their phone numbers. And it doesn't help that management lies to them by omission/misdirection and calls the signups "rewards system" and encourages naive new hires to lie to customers. So customers assume that because they rattled off their phone number, now they get discounts.

They do not.

Another "benefit" management tried to lie to customers about at first was by saying that they could only do returns without receipts if the customer signed over all their personal info, but that was very quickly disproven and is easily worked around. (For example, a return without a receipt requires a "government ID number" where the cashier is supposed to ask the customer for their ID and type in the ID number, but you can literally keysmash some random numbers and hit enter and it works exactly the same)

(I personally get around all of this by keysmashing a bunch of numbers to make up a phone number and input the customers name and email as x x [email protected] or whatever random letters I hit first. The only "mandatory"- i.e. criteria that the register requires you to fill in- is first and last names, phone number and email, so I skip the address shit, but I know managers do it the "correct" way and bully customers into giving over all of the other personal info)

So now they (management or corporate or both) want us to get an 80%+ rate of signups (new and old customers both count, woohoo I fucking guess) and then they'll give us either the memed pizza party (unironically), or a taco bar (whatever that is) or a potato bar (whatever that is) All of this while being paid minimum wage, no raise or bonus for the extra workload, while each of us gets 3-12 hours a week. Absolutely no mention of increasing hours or pay increases or bonuses.

They also didn't specify what the 80% was a percentage OF. 80% of your daily transactions? 80% of your weekly transactions? Biweekly? Monthly? Fuck knows.

So corporate and management both can take their stupid pizza party, taco bar and potato bar and shove them all directly up their asses.

Posted by admin Rodney.

[fuck-customers]

It's 10:33 PM, we closed three minutes ago but you busted in anyway because the door was still unlocked and wouldn't take no for an answer. I told you the grill was already getting soaped and scraped and the fryer is already cold so I could only sell you either what's in the chiller case or whatever's still in the hotbar. You would not take no for an answer. Your girlfriend understood the assignment and built her plate from what was there, why couldn't you? Demand a manager all you want but you're already talking to him. Get out and don't come back until you learn to be a decent person. "Why don't you have porkchops? Isn't this place known for porkchops?" Sure is but it's also the end of the day and I'm not cutting more chops this late, especially AFTER CLOSING.

Posted by admin Rodney.

[fuck-customers]

One of my favorite clients who I absolutely adore was going to a wedding, but it was on a day I was off. She begged me to come in and do her hair and make up so I asked my supervisor and she let me, with the caveat that I would work a half day on my last day of the week to balance out the hours. Win win, imo. So I go in, do hair and makeup on this client for several hours. When I'm done and she thanks me and leaves and I start to clean up my station, another customer walks over and sets herself in my chair and starts giving me this list of what she wants done. I tell her I can't do anything for her, because I was only in to do the one client and then leave as per my supervisor. She goes on this tirade about how that's not fair. She's a customer and she's been waiting for two hours (she hasn't) and I can't play favorites (I can) because it's illegal to have a preference for customers (it's not) and that I HAVE to take care of her RIGHT NOW (I don't) and that I'm not allowed to leave until she's done (I am) and that I can't just pass her off to another beautician (I absolutely can and absolutely did). She left a real nasty review on our fb page and she's getting dragged. Love to see it

Posted by admin Rodney.

[fuck-customers]

i fucking hate our hr guy. he used to be the coach in my dept and i hate to say it but he did better over there (when he when jack shit) than he is now. he’s so fucking incompetent. he fucks up ppl’s schedules, never schedules enough ppl in my dept, and never listens. when i got company insurance, i had to wait a MONTH before he decided to escalate it to the higher ups to fix it. i also noticed he uses the wrong pronouns almost in an “oopsie 🥺” way with employees who are a little too androgynous? like i use he/him but he uses they/them when referring to me, even tho i specifically put “i use he/him pronouns” in my fucking application. So it’s in the company records. but no im a little too short and deficient in facial hair for him? he does the same to this one person in an adjacent dept, who uses they/them but HR guy uses she/her, and for this one guy who used to be at customer service. it’s so infuriating bc i can’t tell he’s legitimately being an asshole or if he’s just a fucking moron

Posted by admin Rodney.

[fuck-customers]

I work at an animal shelter and I was helping this older couple pick out a dog and they finally settled on one. They did so by interrupting me and giving me a rundown of their work schedule like "I work Mondays through Fridays from 9 to 5 and my husband works Mondays through Wednesdays from 6 am to 9 pm. We live at this address and the code for the keybox is blahblahblah so just come by any time between 9 and 5 from Monday to Wednesday and then after 10 PM on the other days so we don't have to see you". I stood there staring at them because wtf? "Well aren't you supposed to come by every day and take care of the dog and walk it and all that?" I said, "Uh... no? I mean, I'm willing to do that by myself but it'll be after work and before I get home, and I'll charge you $15 an hour to do it." "Why on earth would there be an extra charge?" "Extra nothing, ma'am, it's *what I charge*. It's not any sort of service through the shelter, it's what I do myself, and it's not done during my normal working hours for my full time job." I do offer my customers a sitting service so their dog (especially behavior cases and whatnot) has someone familiar, but there is a charge. They got SO UPSET at the prospect that they'd have to take care of an animal themselves.

-Rodney

[fuck-customers]

Customer said something in a way that sounded like a joke and I didn’t think was all that funny, then said “It’s not a joke, it’s a fact” angrily when I didn’t laugh. Okay then why did you say it like a joke?

Posted by admin Rodney.

[fuck-customers]

Why do customers think they can bring their obviously untrained, non-service dog into a shop full of things that are chewable and not easily cleaned? And why, on top of that, when I politely tell them we don't allow non-service animals in the shop, do they just breeze past me without even making eye contact and just say "oh she's fine" like that magically makes them an exception to the rule? Not even trying to say "but she's a service dog," just "she's fine" like they think they are in charge of policy in a shop they don't own and don't even work for.

Like no? She's not fine? I literally just told you that she's not fine to be in here? We've had customers' dogs try to bite other customers. We've had product damaged. We've had potty accidents. We are not by any stretch of the imagination a pet store or even a pet friendly store.

We have a sign on the door that says "no non-service animals." The owner is very very upset if she sees animals in the store. We get in trouble for letting you bring animals in, but if I press the point and you decide to throw a fit about it I also get in trouble for that. Imagine being a grown adult and trying to use "I have a permit *piece of paper that says 'I do what I want'*" logic in actual real life.

Posted by admin Rodney.