Imagine if you ran a towing service and someone called you like "hey I drove into a ditch and I hate it here, shouldn't have done that, this shit sucks", and goes on to lament about how they should've gotten different tyres, describing in vivid detail exactly how it happened and how they should have done all these things differently so they wouldn't have ended up in this ditch because being in this ditch sucks so bad and they hate being in it.
And when you're like "okay alright, let me know where you're at so I can tell you roughly how long it's going to take for me to get there with the truck", they go "ooh no no no no don't send anyone, I don't want anyone to pull me out or anything. I just wanted to let someone know that I hate it here."
And that's roughly how it feels like to be a solution-person when someone just wants to vent.