#Outsourcing

[thoughtportal]

He didn’t invent anything

#tiktok #bill gates #technology history #technology #tech bros #tech billionaires #philanthropy #billionaire #taxes #it industry #india #wages and salaries #wages #outsourcing

[beautiesofbygoneeras]

Monique Deveraux - 1960s Era British Glamour Model.

#monique deveraux #1960s #uk #x3vid #tippy toes #full nude #amazing body #beautiful body #favorite #magnificent #outsourcing #perfect breast #ample #buxom beauty

[reasonsforhope]

"More than 150 workers whose labor underpins the AI systems of Facebook, TikTok and ChatGPT gathered in Nairobi on Monday [May 1st, 2023] and pledged to establish the first African Content Moderators Union, in a move that could have significant consequences for the businesses of some of the world’s biggest tech companies.

The current and former workers, all employed by third party outsourcing companies, have provided content moderation services for AI tools used by Meta, Bytedance, and OpenAI—the respective owners of Facebook, TikTok and the breakout AI chatbot ChatGPT. Despite the mental toll of the work, which has left many content moderators suffering from PTSD, their jobs are some of the lowest-paid in the global tech industry, with some workers earning as little as $1.50 per hour.

As news of the successful vote to register the union was read out, the packed room of workers at the Mövenpick Hotel in Nairobi burst into cheers and applause, a video from the event seen by TIME shows. Confetti fell onto the stage, and jubilant music began to play as the crowd continued to cheer.

The establishment of the Content Moderators Union is the culmination of a process that began in 2019, when Daniel Motaung, a Facebook content moderator, was fired from his role at the outsourcing company Sama after he attempted to convene a workers’ union called the Alliance. Motaung, whose story was first revealed by TIME, is now suing both Facebook and Sama in a Nairobi court. Motaung traveled from his home in South Africa to attend the Labor Day meeting of more than 150 content moderators in Nairobi, and addressed the group.

“I never thought, when I started the Alliance in 2019, we would be here today—with moderators from every major social media giant forming the first African moderators union,” Motaung said in a statement. “There have never been more of us. Our cause is right, our way is just, and we shall prevail. I couldn’t be more proud of today’s decision to register the Content Moderators Union.”

TIME’s reporting on Motaung “kicked off a wave of legal action and organizing that has culminated in two judgments against Meta and planted the seeds for today’s mass worker summit,” said Foxglove, a non-profit legal NGO that is supporting the cases, in a press release.

Those two judgments against Meta include one from April in which a Kenyan judge ruled Meta could be sued in a Kenyan court—following an argument from the company that, since it did not formally trade in Kenya, it should not be subject to claims under the country’s legal system. Meta is also being sued, separately, in a $2 billion case alleging it has failed to act swiftly enough to remove posts that, the case says, incited deadly violence in Ethiopia...

Workers who helped OpenAI detoxify the breakout AI chatbot ChatGPT were present at the event in Nairobi, and said they would also join the union. TIME was the first to reveal the conditions faced by these workers, many of whom were paid less than $2 per hour to view traumatizing content including descriptions and depictions of child sexual abuse. ...Said Richard Mathenge, a former ChatGPT content moderator... “Our work is just as important and it is also dangerous. We took an historic step today. The way is long but we are determined to fight on so that people are not abused the way we were.”

-via TIME, 5/1/23

[Note: In addition to Big Tech outsourcing and exploiting workers for social media and AI moderation, many companies also exploit and vastly underpay mostly overseas workers to straight up pretend to be AI. I'm really glad issues around this are starting to get attention AND UNIONS because exploited overseas labor is so often the backbone of AI--or even the "AI" itself.]

#labor unions #africa #kenya #south africa #open ai #chatgpt #facebook #meta #tiktok #workers rights #labor rights #exploitation #outsourcing #big tech #anti ai #nairobi #unionisation #unionize #good news #hope

[pratchettquotes]

"I'm calling it the Combination Harvester," he said.

Bill Door felt very old. In fact he was very old. But he'd never felt it as much as this. Somewhere in the shadow of his soul he felt he knew, without the blacksmith explaining, what it was that the Combination Harvester was supposed to do.

OH.

"We're going to give it a trial run this afternoon up in old Peedbury's big field. It looks very promising, I must say. What you're looking at now, Mr. Door, is the future."

YES.

Bill Door ran a hand over the framework.

AND THE HARVEST ITSELF?

"Hmm? What about it?"

WHAT WILL IT THINK OF IT? WILL IT KNOW?

Simnel wrinkled his brow. "Know? Know? It won't know anything. Corn's corn."

AND SIXPENCE IS SIXPENCE?

"Exactly."

Terry Pratchett, Reaper Man

#DEATH #bill door #ned simnel #the combination harvester #reaper man #discworld #terry pratchett #the future #technology #metaphors #outsourcing #progress #getting older #the harvest #sixpence is sixpence #long quote

[system-of-a-feather]

Hey outsourcing before I do my own research and reading. I'm a Southern Californian desert dweller moved to Colorado

Anyone got any winter / snow tips particularly relating to car maintence and driving please drop them below ^^

#snow tips #winter #advice #outsourcing #snow

[amandra-strella]

#outsourcing #photografy #swimming pool #outdoors

[lasseling]

The mainstream media should be ashamed…

During a rally in Ohio on Saturday, Donald Trump said that if he is not reelected in November there would a “bloodbath” in the auto industry due to outsourcing.

#mainstreammedia #FakeNews #bloodbath #trump #industry #outsourcing #Trump2024NowMorethanEver

[stevensavage]

Willy’s Outsourcing Problem

So by now you’ve probably heard about the infamous Glasgow Willy Wonka ripoff event that was a dismal disaster. If somehow you remained ignorant, basically one guy generated a bunch of AI content (including a script), outsourced everything to various actors and suppliers, and it was a mess. Fyre Festival for kids, as someone put it.

As the internet united around watching and dissecting the disaster, what I found fascinating is how this happened. Not because I learned anything new, but because it seemed depressingly familiar. It was a tale of outsourcing, taken to an extreme.

Most of the news has focused on the creation of AI content by the mastermind (disastermind?) Billy Coulls. It was obviously AI generated, from creepy imagery to hilarious misspellings and nonsense words. How AI generation is just a form of automation, of basically outsourcing. It was merely the most extremely hilarious example of Coulls having anyone but him do work.

There were people hired to bring in props. People hired to act. It seems like every damn thing was outsourced and then everyone was just supposed to make it happen. Needless to say that didn’t go well, nothing happened, everything got ad libbed and there was no chocolate. Not sure how you ripoff Willy Wonka without chocolate, but there you go.

All outsourced. There was no there there, just a bunch of AI art and some guy saying “good luck” before families paid tickets for this fiasco.

This may seem extreme, but outsourcing happens all the time. If you analyze and business or product you’ll likely find some outsourcing, because sometimes you save time and money with specialists. You’ll also find outsourcing backfiring as well, with poor service, lousy computer code, or questionable media design.

If you’ve ever tried to figure out who is responsible for something and had to drill through various organizations to get an answer or a refund? You get the idea. Outsourcing isn’t an evil thing at all, but too often its used to dodge responsibility, screw employees, and not actually do anything.

At the extreme, you end up with an event that isn’t about anything, is all fake, and ultimately is a disaster. Plus it’s hard to hold someone responsible - a little more coverage and forethought and we might haven’t discovered who did the Faux-Wonka fast enough for it to hit the news cycle.

There is nothing unusual about what we saw in Glasgow, it was just incredibly obvious. Many of us have been there before. Maybe we need to ask how much of our world is outsourced, and how much of that plays into the problems we face each day.

Outsourcing isn’t bad at all - I’ve been on both sides of it. But it can be misused.

Steven Savage

www.StevenSavage.com

www.InformoTron.com

#glasgow #willy wonka #wonka #economics #outsourcing

[americiumam]

#outsourcing #help girl

[appleartsstudios]

Motion Capture Services at AAS Apple Arts Studios! ( www.appleartsstudios.com ) From precise Body Tracking, Retargeting to seamless Facial Retargeting, we've got it all covered. Whether it's from Vicon, OptiTrack, Qualisys, or markerless systems like Movella Entertainment | Xsens, Rokoko and #PerceptionNeuron, we specialize in turning motion data into captivating experiences. Reach out for top-notch services in gaming, entertainment, and beyond! #MotionCapture #mocap #Gaming #Entertainment #AASStudio"

#3D Animation #animation #MotionCapture #mocap #Gaming #Entertainment #AASStudio" #outsourcing #gamedev #optitrack

[hitechbimservices]

Architectural BIM Services: Architectural Drafting & CAD Conversion

Architectural BIM services encompass a range of offerings aimed at enhancing architectural design processes. At Hitech BIM Services, we provide various architectural design services, from converting 2D AutoCAD floor plans into detailed 3D Revit BIM models, transforming CAD drawings into BIM execution plans, and developing full-scale rendered LOD (Level of Development) models following AIA standards, and integrating architectural, structural, and MEP designs to create clash-free models, etc.

Our architectural BIM services provide improved design communication, enhanced coordination with engineers and contractors, and develop comprehensive architectural building designs from existing 2D drafts and CAD models.

As experienced providers of outsourcing BIM architectural services, our team of professional designers excels in BIM platforms and delivers 3D models that meet specific design standards. Partnering with us ensures sustainable building designs, efficient architectural solutions, and precise technical documentation throughout the project lifecycle.

#architecture #building #bim #architectural design #architectural bim services #architectural 3d modeling #outsourcing

[emonnbd]

Well, you might have heard that the first impression is the lasting impression. And your thumbnail is the first impression of your YouTube content. So, it is important to make your thumbnail as engaging as possible. A YouTube thumbnail is usually the first thing viewers see when browsing on YouTube. That image might make them want to click or look at the next result in the list. They also build anticipation of what’s inside. So thumbnails play a role in getting you a) traffic, and b) watch time. That’s why are they so important.

#digital marketing #freelancing #outsourcing #seo expert #hashtag #emonnbd #shajidulislamemon #shajidul_islam_emon #linkedin_articale #why_thumbnail_is_important_for_more_traffic #emonnbd_articl #digitalmarketing #art #socialmedia #smallbusiness #socialmediamarketing #logodesigner #freelancers #fiverr #illustration #virtualassistant #photography #creative #illustrator #webdesign #photoshop #instagram #startup

[capstoneplanet]

CapStonePlanet: Your Trusted Partner for Business Growth in India (2024)

Greetings from CapStonePlanet, your one-stop shop for comprehensive business solutions in India! As a leading outsourcing company with over a decade of experience, we're passionate about helping businesses of all sizes achieve their goals. Whether you're looking to optimize operations, expand your reach, or gain a competitive edge, we're here to support you every step of the way.

Why Choose CapStonePlanet?

Diverse Service Offerings: We offer a wide range of services, including BPO, IT solutions, business consultancy, and more, to cater to your specific needs.

Expert Team: Our team of highly skilled professionals brings extensive experience and industry knowledge to the table, ensuring you receive the best possible guidance and support.

Quality & Efficiency: We prioritize quality in everything we do, delivering efficient solutions that drive results. Our commitment to excellence is reflected in our strong client satisfaction rate.

Cost-Effectiveness: We understand the importance of budget constraints and offer competitive pricing to ensure you get the most value for your investment.

Focus on Innovation: We stay ahead of the curve by embracing new technologies and trends, keeping your business at the forefront of the market.

Here's how CapStonePlanet can help you:

Reduce operational costs: We handle tasks like data entry, customer service, and back-office operations, allowing you to focus on your core business activities.

Improve efficiency: We streamline processes and utilize technology to optimize your workflows, saving you time and resources.

Expand your reach: We provide solutions to help you enter new markets, grow your customer base, and increase brand awareness.

Gain a competitive edge: We offer expert advice and strategic planning to help you stay ahead of the competition and achieve your business goals.

What sets us apart?

Client-Centric Approach: We believe in building strong relationships with our clients, taking the time to understand their unique needs and challenges.

Cultural Sensitivity: We have a deep understanding of the Indian business landscape and cultural nuances, ensuring smooth and effective collaboration.

Commitment to Ethical Practices: We operate with integrity and transparency, upholding high ethical standards in all our business dealings.

Ready to take your business to the next level?

Contact CapStonePlanet today and let us discuss how we can help you achieve your goals. We offer a free consultation to assess your needs and recommend the best solutions for your business.

Visit our website: https://capstoneplanet.com/

Connect with us on LinkedIn: https://in.linkedin.com/company/capstoneplanet

Email us: [email protected]

Together, let's build a brighter future for your business!

#KPO #BPO #bpo services #outsourcing #Outsourcing Agency

[callcentermasters]

Streamlining Efficiency and Customer Satisfaction: Call Center Setup and Management Solutions

In today's fast-paced business landscape, establishing an effective call center is crucial for organizations aiming to provide exceptional customer service. A well-designed call center setup, supported by robust management solutions, can significantly enhance operational efficiency, improve customer satisfaction, and boost overall business success. This article delves into the key components of a successful call center setup and explores innovative management solutions that can optimize performance and ensure customer-centric operations.

1. Strategic Planning and Infrastructure:

A successful call center setup begins with meticulous strategic planning. Understanding the organization's objectives, target audience, and service requirements is essential for designing an efficient infrastructure. Considerations such as call volume projections, necessary hardware and software, telephony systems, and network infrastructure must be carefully assessed. Advanced technologies like cloud-based solutions can offer scalability, flexibility, and cost-effectiveness, allowing businesses to adapt to changing demands.

2. Workforce Management:

A well-managed workforce is the backbone of any call center. Efficiently scheduling agents, forecasting call volumes, and accurately estimating staffing needs are crucial for maintaining service levels and minimizing wait times. Workforce management solutions leverage sophisticated algorithms to optimize scheduling, taking into account historical data, employee skills, and service level agreements. These tools enable organizations to strike a balance between customer demand and agent availability, enhancing productivity and reducing costs.

3. Quality Monitoring and Training:

To ensure consistent service quality, call centers must invest in robust quality monitoring and training programs. Implementing call recording and evaluation systems enables supervisors to assess agent performance, identify areas for improvement, and deliver targeted coaching and training. Real-time monitoring tools provide immediate feedback, allowing supervisors to intervene and guide agents during customer interactions. Continuous training programs enhance agent knowledge, soft skills, and product expertise, ultimately leading to enhanced customer satisfaction.

4. Omnichannel Integration:

Modern call centers must embrace omnichannel communication to cater to customers' evolving preferences. Integrating multiple channels, such as voice, email, chat, social media, and self-service portals, enables seamless interactions across platforms. A unified agent desktop interface and intelligent routing systems direct inquiries to the most suitable agents, ensuring consistent service delivery regardless of the channel. Omnichannel integration improves customer convenience, reduces resolution times, and fosters a personalized and consistent customer experience.

5. Analytics and Performance Metrics:

Data-driven insights play a pivotal role in optimizing call center operations. Advanced analytics tools can track key performance metrics, such as average handling time, first call resolution, customer satisfaction scores, and agent productivity. Analyzing this data helps identify operational bottlenecks, gauge customer sentiment, and make informed decisions. Predictive analytics can even anticipate customer needs, allowing agents to proactively address concerns and improve overall service levels.

6. Continuous Improvement and Feedback Loops:

A culture of continuous improvement is vital for the long-term success of any call center. Regularly seeking feedback from customers and agents alike helps identify pain points and areas of improvement. Employee engagement programs, feedback mechanisms, and recognition initiatives create a positive work environment and motivate agents to deliver exceptional service. By fostering a feedback loop, call centers can adapt to changing customer expectations, refine processes, and innovate to stay ahead in a competitive market.

Conclusion:

Setting up and managing a call center involves a multifaceted approach that blends strategic planning, technology implementation, and effective management solutions. By prioritizing infrastructure, workforce management, quality monitoring, omnichannel integration, analytics, and continuous improvement, businesses can establish customer-centric call centers that drive operational efficiency and enhance customer satisfaction. Embracing innovative solutions and staying attuned to evolving industry trends will position organizations for success in an increasingly competitive business landscape.

Click here to check my service on Fiverr

Source:

#CallCenterSetup #CallCenterManagement #CustomerService #ContactCenter #CustomerExperience #Outsourcing #BusinessSolutions #CustomerSupport #ServiceManagement #InboundCallCenter #OutboundCallCenter #VirtualCallCenter #OmnichannelSupport #CRMIntegration #AgentTraining #EfficiencyImprovement #QualityAssurance #PerformanceMetrics #CostOptimization #TechnologyIntegration #WorkforceManagement #Analytics #ProcessImprovement #CustomerSatisfaction #ServiceLevelAgreement

[amandra-strella]

#sea #travel #photografy #outsourcing #sunset #modelss

[chinakhatun123]

#google ads #google maps #google ads campaign #search ads #display ads #shoping ads #seo services #outsourcing #freelance #online marketing #freelancing #freelancers #business #blogger #blog #seo