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profoundnet · 4 years

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Header by @cryptomoon and is available on merch from her redbubble store. You can use all those fancy emojis (and more!) on our Discord server!

The masterpost is open for all creations by ProfoundBond members which are posted in their entirety during that month.

MEMBER CONTRIBUTIONS FOR JUNE 2020!

Featuring works by @blueraven06, @castielslostwings, @delo0821, galium, @goldenraeofsun, @imbiowaresbitch, @jemariel, @masterofevilmonkeyness, @multifandom-fanatic, ravens_tell_stories, @saywhatjessie, @shadowkat-83, shikaro, @spnsmile, tiamatv, @thefandomsinhalor, @vulfmert, and @wookieefucker under the cut.

Redamber79 - @imbiowaresbitch - Redamber79

Free Hugs (E, 2.6k)

Castiel is moving into his dorm for his first year when his older brother Gabriel trips him into the arms of a half-naked hunk holding a sign reading FREE HUGS. Then Cas meets his roommate...

Tags: No Archive Warnings apply, meet-cute, explicit, roommate AU

The Fall of Castiel (E, 5.8k)

Another fight, Castiel's blue eyes flashing as he pinned Dean to a wall for his stubborn refusal to accept his role. A desperate attempt to convince the angel to join Team Free Will. Dean could never have anticipated how well it would work.

Tags: no archive warnings, explicit, canon-adjacent, wing king, grace powered orgasms, claiming, confessions

“Yes, Sir.” (E, 3.8k)

Dean's earned himself a spanking, but keeps losing the count. Cas decides it's time to up the ante for his punishment.

Tags: no archive warnings apply, bdsm, explicit, safe sane consensual, safewords, top cas/bottom dean

Pizza Man (E, 3.4k)

Dean and Castiel are roommates in their third year of college. Cas frantically shows his best friend a horrible typo on the latest ad for the pizza place where he works, just knowing it's going to ruin his night.

Tags: no archive warnings apply, roommates au, explicit, PWP

Grow For Me (E, 20k)

Dean is desperate for a housemate after Charlie moves out. After interviewing several potential tenants with near disastrous results, he meets Cas. Can the lawyer with the strange habit of talking to plants fit into Dean's life?

Tags: no archive warnings apply, omegaverse, POV Dean, explicit, Roommate AU, Complete, Happy Ending, mating cycles/in heat

FriendofCarlotta - @delo0821 - FriendofCarlotta

Adventures in Demon Summoning (E, 10k)

When Dean's friends get high and decide to summon a demon, it seems like a monumentally bad idea. Of course, even Dean couldn't have guessed that the whole thing would land him with a grumpy, sarcastic angel who seems dead-set on following him around.

Tags: Alternate Universe - College/University, First Time, Meet-Cute, Soft Boys

JessJesstheBest - @saywhatjessie - JessJesstheBest

Five Times Dean felt Out Of His Depth and One Time He Definitely Was (G, 10k)

It was with a sore shin and a broken model P-51D Mustang that Dean began to consider he wasn’t quite ready to be a foster parent. Or it's exactly what is says in the title.

Tags: Human AU, Fluff, Parenthood, foster parent au, Established Relationship, 5+1 Things

castielslostwings - @castielslostwings - Castielslostwings

Fire and Ice (E, 165k)

Firefighter Dean Winchester has somehow tumbled headfirst into a whole new kind of relationship with his quirky paramedic best friend, Castiel Novak. What was only meant to be mutual relief from their high-stress jobs is quickly developing into something more, but with all the missed signals and crossed wires, can these two ever figure out that they're so much closer to being on the same page than they think?

Tags: Firefighter Dean, Paramedic Castiel, Dom Castiel, Sub Dean, Friends to lovers, mutual pining, angst with a happy ending, BDSM, all the sex.

multifandom-fanatic - @multifandom-fanatic - multifandom_fanatic

We Can’t Keep This Undercover (T, 5k)

Cas and Dean have been dating for a month, but Sam is clueless, despite the fact that they haven't been hiding that they're together. Or so they thought. After reflecting on Sam's obliviousness, Dean deviously suggests he and Cas try to be as obvious as possible to see how long it’ll take for Sam to realize. Cue Dean and Cas' escalating attempts to prove they're together, and Sam mistaking every scenario until Dean just can't take it anymore.

Tags: Oblivious Sam Winchester, Clueless Sam Winchester, Fluff, Feels, Teasing, Idiots in Love, Sneaky, Flirting, Domestic Fluff, Plotting

Put a Ring on It (T, 3.2k)

After non-stop researching, Cas is in the Bunker's kitchen making Dean lunch with the radio on when he hears Single Ladies by Beyoncé. Suddenly he's stuck by the lyrics and realizes just how much he loves Dean and therefore needs to put a ring on him. Cas goes out and buys a ring, and a week later he proposes to Dean in the library of the Bunker. Will Dean say yes?

Tags: Marriage Proposal, Proposal, Engagement, Castiel Proposes Marriage to Dean Winchester, Inspired by Beyoncé, Crack, Song: Single Ladies (Put a Ring on It), Romantic Fluff, Love, Fluff

galium - galium

scents & sensibility (M, 5.7k)

There are three things Dean knows about betas: (1) Betas are boring. (2) Betas can be passive. (3) Betas have a mediocre sense of smell (well, unless you're Cas).

Tags: AU, A/B/O

ravens_tell_stories - ravens_tell_stories

i’d rather drown (E, 3.7k)

Was there anything weird that you noticed?” “Weird? Other than the fact that I could see you while you were several states away?” “Yes, Dean,” Cas sounds impatient now, which is never a good sign. “Weirder than normal.” Dean tilts his head, weighing his options, then sighs and scrubs a hand over his face. “Yeah, I, uh… I could see your wings.” ~~ wing!kink destiel oneshot.

Tags: No archive warnings apply, smut and a little fluff, pwp, handjobs, set season 8

Jemariel - @jemariel - jemariel

Cas is a Tummy Sleeper (T, <1k)

A short fluffy ficlet. Cas is sleepy and snuggly. Dean is smitten. Everything is beautiful and nothing hurts.

Tags: Cuddles, bedsharing, human!Cas, fluff

MasterOfEvilMonkeyness - @masterofevilmonkeyness

“Ah yes. Me. My brother. And his Angel who sneaks in his bed when they think I’m asleep” (SFW)

Art created for Meme about Sam, Dean and Cas.

Vulfmert - @vulfmert

Ghost Road (SFW)

Art created for the fic Ghost Road by Kris-Kenobi in the Bottom Dean Big Bang and it’s lovely.

Tags: Michigan, Canon Compliant, Human!Cas, Only One Bed, Case Fic, Post Series. Collaboration with fic by Kris-Kenobi.

spnsmile - @spnsmile - spnsmile

Undercover in the Bunker (M, 3.5k)

Castiel invites an angel to the Bunker to 'observe' the Winchesters in order to change Heaven's view about his charge, only to end up making Dean just a little miserable and himself a little jealous.

Tags: Domestics, Castiel in the Bunker

Devastatingly Yours (G, 3.9k)

When almost everyone—demons included— all but told Dean that his angel is the hottest, most devastatingly handsome angel in the face of the seven seas, he not only believed them, he’s secretly and most exclusively Cas’ number one fan. So when the angel is recruited as a model in the middle of a case, what is Dean to do?

Tags: Established relationships, domestic, fluff

Saved by a Stranger (E, 43k)

Rule One: Never change the deal. Rule Two: No names. Rule Three: Never look in the package. Ex-Special Forces operator, Alpha Castiel Novak adheres three strict sets of rules, which he never breaks as a mercenary "transporter" who moves goods—human or otherwise— from one place to another. No questions asked. Until his new delivery contains a deal-breaker pretty face hot-headed Omega—who turns out to be his true mate— Castiel knows rules have to be changed especially with a dangerous group intent to get their hands on his Omega. Castiel wants to see them try. Destiel x The Transporter AU

Tags: Non-con, Graphic Depiction of violence

The Room Service (E, 39k)

‘Hands off, Pants on!’

Dean Winchester has groomed himself to be a professional room service staff providing hotel guests with all the necessities they need while catering to all mundane whims and complaints except one: keep hands off the staff. Until a mysterious blue-eyed guy enters the 7th heaven floor and shakes Dean’s steamy dreams. And after saving Dean from one dangerous stalker, it seems like the restriction is practically flying off the window for his grumpy blue-eyed hero.

Hotel x Destiel AU

Tags: Romance, Fluff, First meeting, Jealousy,

Baby Plushie (G, 1.1k)

A Baby. Who says Dean doesn't need it?

Tags: Romance, Fluff. Inspired by art by @gabester-sketch.

Shadowkat83 - @shadowkat-83 - Shadowkat83

Better Than I Know Myself (T, 1.1k)

He had to make a choice; he didn't want to. The choice was between the two people he cared about the most: Cas and Sam. They both knew him so well but on different levels. How could he possibly go through with this?

Tags: Hurt/Comfort, Songfic, Fluff, Love, Confessions, Mutual Pining, Ambiguous/Open Ending

Shikaro - shikaro

Mr. Tall, Dark and Handsome (E, 1.5k)

the one where Dean comes untouched for the first time

or the one where they meet at a bar

Tags: PWP

blueraven06 - @blueraven06 - blueraven06

College days (G, 1.2k)

It's Castiel's first day of college and he is already late.

Tags: Alternate Universe - College/University

goldenraeofsun - @goldenraeofsun - goldenraeofsun

Magic Quarantine Ride (M, 1k)

“Cas,” Dean growls as he stalks past the hospital's general information desk. “What the hell are you doing here, you psycho? Go home - where it’s safe!” Cas whirls around. “You forgot this,” he says hurriedly as he rushes forward with the necklace he made for Dean. “I told you, it will provide protection.” He waves it in the air like a crazy person trying to ward off demons. “You are insane,” Dean says flatly.

Tags: They were quarantined, witch!cas, college nurse!dean, fluff and angst, mentions of COVID-19, mutual pining, emotional hurt/comfort, discussions of PTSD

thefandomsinhalor - @thefandomsinhalor - thefandomsinhalor

A Driver Worth His Salt (E, 68k)

Twenty-year-old Dean Winchester hates fixing up stolen cars on the side for Gordon Walker. But with his grandfather’s dry-cleaning business slowly dying, medical bills piling up, and his younger brother Sam abandoning the prospect of attending college because of their grim situation, Dean convinces himself that it isn’t as reckless as it seems.

When everything goes belly up, leaving him in a troubling position with the wrong people, a representative of the Garrisons, the city’s most powerful and notorious family, offers Dean to help him with his situation in exchange for his employment.

The job is simple: drive the passenger a few times a week to yet-undisclosed locations and return with said passenger without fail. Don’t ask questions. Be on time. Be discreet.

And never interact with each other outside of work.

Shady, but simple.

So, he accepts.

But once he meets the passenger in question—the sharply dressed and rough-looking Castiel Novak—Dean finds that abiding those rules may be more complicated than he had anticipated.

Tags: Graphic Depiction of Violence, Alternate Universe - Modern Settings, Crimes & Crimes & Criminals, BAMF Castiel, Slow Burn, Hurt Sam Winchester, Trauma

wookieefucker - @wookieefucker - wookieefucker

The Eye of the Storm (T, 8.5k)

“Only fifteen miles to the highway,” Dean said cheerfully, reading from a sign on the side of the path. Bobby groaned loudly. “Shoulda known I’d get my body back only to put it through its paces right away.” Amara left with Chuck, promising that she was going to give Dean what he needed. Maybe what he needed was different than her first impulse.

Tags: eventual Castiel/Dean Winchester, season 12 AU, canon AU, canon-typical violence

tiamatv - tiamatv

Spicier Ginger (G, 4k)

Kevin held out a flat piece of dough and spooned in a teaspoon of pork mixture. “You can’t put too much in them or leave any air bubbles inside," he explained, folding up the dumpling. "‘Cause they’ll explode.” “So kind of like packing shotgun shells,” Dean joked. “Uh, yeah. Sure, Dean,” Kevin agreed, very dubiously. “Sure.”

Tags: Cooking, Domesticity, Kevin Tran Lives!, Winchester Family Fluff

To Sleep, Perchance (T, 3.4k)

Dean wasn’t used to good dreams. But he was used to taking what he could get—so when he dreamed of a lean, compact body pressed against his back, an arm heavy over his waist, he settled into it, hazy and comfortable.

Tags: Canon Temporary Character Death, Canon Compliant, Dreams vs Reality, Mark of Cain

Ephelis (E, 1.8k)

“I think someone has sent me a picture of their genitals.” Castiel looked down at his phone. “Erect.”

Tags: AU-Canon Divergence, Dick Pics, Plot What Plot, Fluff and Crack, Season/Series 09

Phaleonopsis (E, 4.8k)

“Here, let me.” Cas’s long fingers plucked away a dead leaf from a calathea, and Dean watched helplessly as Cas rubbed the bare spot where the leaf had come away with a fingertip. “See? Isn’t it nice to let someone touch you now and again?” “Goddammit, Cas ain’t the creep, I’m the creep,” Dean muttered, and put his head down on the desk.

Tags: Alpha/Beta/Omega Dynamics, Gardening, Roommates, Fluff And Smut, Alpha Castiel/Omega Dean

(Atypical) Love Story (E, 13.k)

“Are you… scenting me?” the man in an oversized beige trench coat asked, suspiciously, in a deep gravel voice that ran down Dean’s spine. "Why? I really don't smell like much." Dean’s mouth sagged open. “Dude,” he answered, honestly, “You smell amazing.” He’d never seen anyone look so shocked at a compliment before. “O-oh.”

Tags: Non-Traditional A/B/O Dynamics; Scenting; Top/Bottom Versatile Dean/Castiel; Alpha Dean/Omega Castiel; Enthusiastic Consent

Pigment (G, 1.6k)

Dean wasn’t ashamed of what he was doing or anything. He didn’t think he had any reason to be, hell. So what if he liked to spend a little of his downtime just putting little blobs of paint inside neat little lines?

Tags: Canon Compliant, Hobbies, Painting, Fluff

#Profoundnet Monthly Masterpost #june masterpost #dean winchester #castiel #destiel #member fic #member art

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sawdustandgin · 3 years

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A Year of Happiness, Joy and Sarcasm: My 2020 in Review

Absolutely nothing needs to be said about the year of our lord 2020 that hasn’t already been shouted from every social media platform like a shrieking alarm alerting us that the ship is sinking. We know. We’re all wet.

I will not remember 2020 as mask-clad because I didn’t take any photos while wearing one.

Every December, I reflect on the year through a short essay, allowing myself many opportunities to gush about the music that I didn’t include on my best-of lists but that I still loved dearly. (Though I guess I skipped last year. I found an abandoned draft the other day…) And consistently, I have regarded each year as one of transition.

I don’t have clear career aspirations outside of wanting to engage with music as deeply and personally as I can; my only concrete life plan is to profile small towns across the country through the lens of its local music scene. So, with this nebulous image of a future endeavor, I have had a tumultuous time with money since losing my job two years ago. I realized fairly quickly, after only a few months of foundering at it, that I was unable to freelance my way to a liveable income. And in all honesty, this was for the best—nothing hurts worse than realizing the activity you are most passionate about has become a chore. I stopped worrying about pitching editors and trying to rub elbows, and I got to work applying for jobs. I, incredibly luckily, secured one after a few more months. The adjustment to being unemployed was a leap for me and my deep desire for a routine, but the adjustment to being employed and trying to maintain a balance between day job and side gig was even harder.

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Then I loosened up a bit. Toward the end of last year, I tried to make a vow to be more consistent with the blog, but instead, I prioritized sleep. At the time, I didn’t realize that it was an either/or scenario and probably would have made a greater effort to avoid my television if I had. But ultimately, I had to accept that my relationship with music journalism was on my terms. And regardless of how [in]frequently I ‘discovered’ new artists (for myself), I wasn’t ‘missing out’ on anything.

And let’s be real, I wasn’t overly eager to listen to new stuff starting around April. I put so much energy into not losing myself in quarantine that I tuckered myself out before shit really hit the ceiling. When I began thinking toward my year-end lists in November, I began to worry that this would be my most deflated best-of season in recent memory.

That’s ok, Zoë, no one really cares about top ten lists, I can hear you thinking, colored by a fascination with my determination. But as a double cancer and pisces moon, I like to cling to the art that moves my soul (read: ~nostalgia~). And so I take great joy in spending all of December and most of January repeatedly listening to my favorite music until I conjure a partially arbitrary ranking system and create playlists galore. It really is the best time of the year.

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Of course, there are always a few titles that need no additional spins, whether due to automatic disqualification or simply because I listened so much that I know it intimately. The automatic disqualifications this year were particularly striking.

A few easy omissions were Chromatica, Positions, and Fetch the Bolt Cutters. Lady Gaga delivered her skip-less album around the time when it became clear that the pandemic was not even somewhat close to containment; my roommate and I cooked to Chromatica every night, singing along to every word. With each new record, Ariana Grande becomes a more graceful songwriter, and it also helps that Positions is a plain ol', boot-knockin’ good time. And the raw power Fiona Apple wields in Fetch the Bolt Cutters would be frightening were she not the perfect vessel to deliver it to us.

Then there is the category of albums that simply didn’t need my (albeit dim) spotlight: Set My Heart on Fire Immediately, græ, and KicK i are each masterpieces in their own right. They each move purposefully through diverse landscapes, each song a new adventure not bound by genre or expectation. Interestingly, Perfume Genius and Moses Sumney were never mainstays in my music rotation, while my love for Arca is unquestioned.

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That leads us to Re-Animator, I’m Your Empress Of and The Mosaic of Transformation, all of which I actively feel bad for disqualifying. I’m too much of a fan of Everything Everything to impartially write about their new album, though it was one of my most frequently played. I have been writing best-of lists for six years now and I would prefer to write about a constantly expanding, diverse group of artists. That means I can’t keep doting on Empress Of, despite her status as one of our best contemporary artists. Me and Us were truly just prelude to her 2020 record, whose title is a formal introduction. Kaitlyn Aurelia Smith is also the most talented analog synth musician that I personally have ever engaged with, and her latest album is everything I could have wanted.

It took some self-control (aka strict time management) to not write a few thousand words about The Ascension. Let’s recall my massive thesis on Carrie & Lowell… Yes, I am a former Catholic who thrives in the ambiguous invocation of Scripture, especially from a songwriter who quite literally shaped my taste in music. Luckily, I’m not nearly as pent up with anger and existential dread as in 2015 when I was, for the first time, processing the physical and emotional distance from my family. This elongated emotional breakdown was spurred by drama between my parents, but was also due to an irrational fear I held about my own mother’s death. Listening to Sufjan Stevens forgive his mother on her figurative deathbed has stayed with me.

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The anxiety I felt about 2020 was almost entirely external, so the gorge formed from the current of The Ascension was not nearly as deep a canyon in my heart as C&L, though it is still an affecting 80-minute journey. Stevens’ production, when coupled with his lyricism, is a breakthrough, though I do hear murmurs of folktronica from earlier in the decade. (I’m begging everyone to listen to Under Our Beds by Consilience.) And for perhaps the first time, there were songs that I occasionally skip. If I still had to commute to work, I bet they would have grown on me. In fact, this would have been a perfect driving album—one that wouldn’t cause me to weep while on the interstate. (oh Carrie. oh Lowell.)

Then there was VOL.II by my dear friend Lauren Ruth Ward. She gave me an opportunity to write a unique interview with her about the record to be printed on the inside of the gatefold, making it a permanent fixture on this most exciting of sophomore albums. I could not justify writing anything more about it, if only to preserve the sanctity of that interview, which I gave more effort and attention than any other piece of writing I had done. It was a wonderful and inspiring experience that I hope to replicate. The most heartbreaking part of the pandemic’s onset, from a social perspective, was not being able to visit Lauren after the record was released.

With all that said, 2020 was about so much more than the music I listened to. All the digital replacements for physical intimacy during lockdown made me realize that my legacy (aka all my music writing) is fragile, locked into the impermanence of the internet. So I took it upon myself to build a physical archive; in the fall, I finalized a zine template, and the first eight issues are in the can. (So far, I have 19 zines planned. Email me if you are interested in having one!)

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I’ve also been living without a front tooth since mid-March. On one hand, it’s been convenient to wear a mask to hide the hole in my mouth, but on the other hand, all I want to do is bite into an apple. (For almost two years before I even knew I had to have my tooth removed, I had been forced to slice apples before being able to eat them. The abject humiliation.) The journey with my dentists and oral surgeon has been excruciating, to say the least. Who knew three people in the same medical practice could have such mightily different styles of care? [Author’s note: I got my crown after writing this essay! :grinning-emoji:]

In sum, it was my image of myself that I was able to see a bit clearer this year. Each year I think that I’ve figured something else out about myself, which had always led me to believe that I am a most-complex, divine being. But I think a more accurate interpretation is that, put simply, I am not static. My thoughts and emotions adapt to life and life doesn’t seem to stop throwing me around like sneakers in a tumbling dryer. My pronouns are now they/them and while I don’t have many specifics as to why, I just know that this feels right.

I hope your year was at least acceptable; 2021 promises a host of new challenges, but I think we can take ‘em.

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#year in review #best of #best of 2020 #music blog #music review #Lady Gaga #Ariana Grande #Fiona Apple #Perfume Genius #Moses Sumney #Arca #Everything Everything #Empress Of #Kaitlyn Aurelia Smith #Sufjan Stevens #Consilience #Lauren Ruth Ward #2020 #year in review 2020

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travelwithannmoses · 4 years

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Customer Service | 10 Best Companies You Should Learn From

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The Customer Service Target Market Support Assistance Concept

Ann Moses

It doesn’t matter how deep your customer’s pockets are, it only matters how well you treat them. Imagine how different the movie would be if it was made now. What are the chances of Vivian tweeting out her anger and hurt, her tweets going viral with tons of people chipping in their own frustration, the movement gaining momentum and leading the store to a digital suicide?

In a service business, nothing is more important than having people on your team who’ll do more than represent your current culture-you must have people who push the culture you have forward, not the other way around.

More often in customer experience, you could get away with doing the bare minimum. That is mostly enough. But enough is far from memorable. It is when you go out of your way that you make people’s day!

We’ve cherry-picked 10 brands that have an unbeatable track when it comes to cultivating their customers’ happiness.

Zappos

Did you know that up to 42% of consumers expect a response with 60 minutes? Apparently, a prompt response is the norm, not exception anymore.

If there is a gold standard in customer service, it has got to be Zappos. Their support success stories are the stuff of urban legends. One such instance, they won a customer for life by overnighting a pair of shoes, free of cost, to the best man in need.

On social media, Zappos doesn’t hold back from having a little fun with emojis and GIFs, but they always adhere to their golden rule of putting their customers first. And it pays off, each time!

Delta Hotels

Mike McCready, your average Jo, was attending the #PSEWEB conference in Vancouver when he stayed at Delta hotel. While he liked his room at the Delta, the view was rather ugly and he tweeted that with his followers. He didn’t tag the hotel, merely commenting on it, as he didn’t think anything would come out of the tweet.

He was in for a pleasant surprise when Delta responded within an hour- offering another room with a better view! And he had a dish of sweets and a handwritten card from the staff awaiting his arrival in his room. Mike was so profoundly impressed that he wrote an entire post about it, the very same day.

Amazon

If happy customers are what you have in mind, then an exuberant customer service team is what you should already have. Let your customer service team have fun. Amazon has an exciting story to tell of what can happen when companies give their teams more freedom in their client communications.

One such instance, when a witty customer service person engaged in a Thor and Odin roleplay with an equally witty customer, to the delight of everyone. ( https://www.thesun.co.uk/archives/news/1133174/now-thats-customer-service-amazon-worker-engages-in-hilarious-thor-roleplay-to-help-replace-customers-lost-book/ This Thor and Odin exchange was legendary. The hilarious communication between an Amazon employee and a customer couldn’t go better even if it was scripted!

Now, can you imagine how dry things would have been if the Customer Service was asked to reply only with strictly professional (read stuffy), straightforward answers? More people than you’d think would appreciate humor. Just don’t crack jokes at the expense of a pissed off customer.

Westjet

There is nothing more cheerier than surprise gifts (as Westjet proved)! In December 2013, the Canadian airline staged what would become the most stunning example of ‘giftvertising’ yet.

When Santa Claus greeted each of the passengers boarding the two Westjet flights with “What would you like for Christmas?”, they thought it was a just an interesting Xmas celebration. From a warm scarf and clean underwear to holiday tickets and a big tv, their answers ranged from whatever first came to their mind.

In the following year, the number of visits to their websites doubled, with bookings increasing by 77% compared to the same month in 2012 and revenue rising by a whopping 86%!

Customer Service 10 Best Companies You Should Learn From

Slack

Putting out figurative fires is what a customer service company does all day. But doing it gracefully is indeed an art! Sometimes it’s when things aren’t going perfectly that a company’s true colors come out.

As is the case of Slack when they dealt with their app-wide outage like a pro in late November, 2015. For a new company on the block, they have more than their share of passionate customers for whom Slack has become an indispensable part of many teams’ work day! That’s why when Slack went down ten months ago, users blew up Twitter.

They responded to every complaint on social with speed and humility, and diligently shared regular updates until the issue was resolved, and the app was up and running again!

Salesforce

Transparency can leave a huge impact on the ones who are on the receiving end of it. Salesforce has an excellent customer service, that plays a vital role in making it the customer’s favorite.

As they put it, “Success is built on trust. Trust starts with transparency.”

Salesforce is so utterly customer focused and upholds transparency so much so that the company publicly disclose in real time when its cloud services are unavailable or face some reliance issues. Now that takes some nerve!

Apple

The one brand that has inspired the type of customer loyalty which sometimes borders on the maniacal, Apple earned its loyalty through their exemplary customer experience. “You’ve got to start with the customer experience and work backward to the technology.” Steve Jobs – Co-founder of Apple

While the Apple products are the very definition of innovation and ease, the real soul of the company is its employees. Apple mitigates the need for reactive customer service with a focus on building intuitive products and providing quality training for users. Apple staff are highly knowledgeable and committed to passing on that knowledge in an empathetic way. They demonstrate enthusiastic, empathetic, and knowledgeable customer service. The sheer quality of training the staff undergoes make the entire customer experience seamless, and most of all, effortless.

Nordstrom

At a Nordstrom store, a woman lost her diamond from her wedding ring while trying on clothes. She was crawling on the floor under the racks when a store worker noticed her. He asked what was going on, then joined the search.

When they came up empty, he sought two building-services workers to join the search. To everyone’s relief, the finally found the shiny diamond on one of the bags of the store’s vacuum cleaners.

Customer Service 10 Best Companies You Should Learn From

The video clips that captured this incident was shared proudly with the stakeholders in a meeting when the President of Stores Erik Nordstrom said, introducing his three employees who went out of their way to help the customer. “I’ve never been through a vacuum-cleaner bag. It’s kind of disgusting, this raises the bar,” he said!

Southwest Air

Southwest is not among the most well-known airlines in the U.S. for nothing. They have the most amazing personality as is evident from what they have to say about themselves on their website.

“We like to think of ourselves as a Customer Service company that happens to fly airplanes (on schedule, with personality and perks along the way).”

One of their memorable support stories is as follows: when a woman athlete landed at the airport but her running gear didn’t show up, she was understandably distressed about the relay race that was soon to happen. She resolved to go to Walmart to buy herself a replacement before a Southwest team member drove 3 hours to deliver the bag to her so that she could continue with her team and go on with the race.

As is evident here, their dedication to customer service is simply a class apart!

JetBlue

Who, but JetBlue has an exclusive Customer Bill of Rights?

“JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible.” They ensure that their service is thoroughly human, especially on social, responding within minutes, guiding customers throughout, and responding with emojis and GIFs to any questions customers might have.

They have no qualms whatsoever when it comes to delivering personal service. One time, when the customer’s flight was delayed and it seemed like she was going to miss her second flight too, the manager booked her another flight home that took off from another airport and made the effort to drive her to another airport so she would make her flight on time.

It only takes a handful of disastrous customer experiences to shatter the credibility that took your brand decades to built. It pays to be long-term greedy and leave no stones unturned to ensure a supreme customer service.

Want to find your company on this list? There are no shortcuts save putting your customers in the center of everything you do. You need to know what they desire to offer them exactly that. And how do you do that?

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source http://travelwithannmoses.info/service/

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profoundnet · 5 years

Text

Profound Member Post - June 2019

Header by @cryptomoon and is available on merch from her redbubble store. You can use all those fancy emojis (and more!) on our Discord Server!

The Masterpost is open for all creations by ProfoundBond members which are posted in entirely during that month.

MEMBER CONTRIBUTIONS FOR JUNE 2019!

Masterpost below the cut.

MaggieMaybe160 - @maggiemaybe160 - MaggieMaybe160

Say Yes

Endverse!Dean's life is going pretty well with Endverse!Cas until Dean's past self shows up. A look at the episode "The End" from Season 5 from Endverse!Dean's point of view.

Tags: Canon Major Character Death

SFW

___________________________

CR Noble - @cr-noble-writes - CR Noble

Truth or Dare

Truth or Dare seemed like a good way to pass the time until they had to go after Lucifer. After everyone else fell asleep, the game turns naughty between Dean and Castiel. Created for the Lusty Lexis and SPN Kink bingo challenges

Tags: canon-compliant, first time, pwp, top!cas, bottom!dean

NSFW

Falling Apart

Sword & Cross Resident Rehabilitation is a last-ditch effort for Dean Winchester to move past the drug and drinking problems he developed to bury his guilt over the fire that killed his brother. Not to mention the wild visions and smoky, sentient shadows that have plagued him his entire life. It's supposed to be the best Savannah has to offer, but one look at the crumbling tile floors and dangling crown mouldings, and Dean has his doubts. Enter Castiel Novak. He’s rude, aloof, and a total dick from the moment they lay eyes on each other but Dean can’t help but feel a mysterious connection to the man. Maybe he really has lost his mind. But when Castiel starts making appearances in Dean’s vivid visions of the past, he knows there is more to their link than meets the eye. Even if Cas keeps telling him otherwise. It seems everyone at Sword & Cross knows what’s going on except for Dean. Trying to conquer his mountain of guilt and doubt and figure out the connection he is certain he shares with Castiel is only made harder by the “accidents” that seem to follow him. Not to mention his attraction to Gadreel. Whatever secret Castiel is trying so hard to keep, Dean knows he has to uncover it. Written for SPN Movie Big Bang 2019

Tags: past Dean/Lucifer, Dean/Gadreel, rehab au, flashbacks, vivid dreams, ptsd, minor character death, sam is dead when fic starts, slow burn, suicidal ideation

SFW

Washed Up Souls

Castiel has wandered the Earth for millennia, hiding from Heaven and looking for a soulmate he shouldn’t have. All he has to go on is the phrase written on his forearm: the last thing he’ll hear his soulmate say before they die. He’s living as a human on the outskirts of New Orleans when Hurricane Katrina hits and he hears that phrase in a prayer. Dean Winchester never bothered searching for his soulmate. Then, after a hunt, he wakes up in a strange bed with a serious wound and no recollection of how he got there. And there’s a strange, but really attractive, guy taking care of him. As the days pass and the two men learn more about each other, Castiel realizes his feelings for Dean. But what will it take for Dean to admit his own feelings for Cas? Written for the Dean Cas Reverse Bang 2019

Tags: temporary MCD, soulmate au, openly bi dean, demi cas, canon-divergent pre pilot, hurrican katrina, major character injury

SFW

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LeafZelindor - @leafzelindor

Art for “Beyond”

Art created for the SPN movie bang fic "Beyond"

Tags: Destiel, AU, Star Trek

SFW

Created for @snarkysnartes fic Beyond.

Profound Prose - Pride

Pride picture done for Profound Poses. Wings all around.

Tags: destiel, pride

SFW

Art post for "Don't Be So Charming"

My contribution to Pie Darling's SpN movie bang fic "Don't be so Charming"

Tags: Destiel, AU

SFW

Made for PieDarling’s fic “Don’t be so Charming”

___________________________

weldersmightyb - @weldersmightyb - weldersmightyb

Hurts So Good

Part of Dean/Cas Reverse Bang 2019 - Fic in Response to Anyrei's wonderful art! What will happen when Dean and Cas are both human and in bad places in their lives? Through the pining, angst, tears, and happiness, Dean tries to heal Cas, but Cas does just as much for Dean when they both give into the desires that have been ignored for far too long. Follow them through their stupid pining, a cute mini-case where Cas becomes a rock god, and so much pain. Trust me, the journey will be worth the tears.

Tags: No Archive Warnings Apply, Hurt/Comfort, Case Fic, Hospitalisation, Dean Winchester Whump, Rock Star Castiel (Supernatural), Grief/Mourning, Angst with a Happy Ending

NSFW

Written for the DCRB in response to @anyreiart ‘s art.

Three Men and a Baby. Well, Two Men, an Angel, an Archnephilim, an Archangel, a Witch, and a Baby, But Who's Counting Anymore?

Spells make Dean nervous. That's just common knowledge. Especially when they make Cas drop to the ground unconscious. But once Gabriel shows up with more information, Dean has to question whether this spell is actually a bad thing. A quick ficlet in response to kuwlshadow's wonderful art.

Tags: No Archive Warnings Apply, Fluff, Mpreg but not really, Alternate Season/Series 14, Team Free Will 2.0 (Supernatural), Gabriel Joins Team Free Will (Supernatural), Rowena too, Established Castiel/Dean Winchester

SFW

Written for the DCRB in response to @kuwlshadow‘s art.

__________________________

JessJessTheBest - @saywhatjessie - JessJessTheBest

Bold Defiance

“You, Bold Defiance?” Dean rolled his eyes. “You are so predictable.” Castiel had been operating as ‘Bold Defiance,’ evil super-villain, for most of his life. It was the same thing, day after day: scheming, magicking, and getting inevitably foiled by The Guardian: the city’s acting superhero and Castiel’s childhood rival, Anna. It was a comfortable if not altogether productive routine. The periodic kidnapping of journalist, Dean Winchester, didn’t hurt. But what happens when one side actually wins? What does a person do when the person who opposed them, the person who defined them, is gone?

Tags: wing!fic, superhero au, Technically an alien au, journalist!dean, character death but not really, arcane magic, Jack being cute, an extreme indictment of the prison system

SFW

___________________________

Jdragon122 - @jdragon122 - Jdragon122

Art for “Giant, Anguish, Danger”

Art for SPN Movie Big Bang

Tags: jdragonart, the ritual movie, horror monster, blood, malmuses, horror fic, spn fan art

SFW

Made for @malmuses fic “Giant, Anguish, Danger”

DCRB - Sea Serpahim

Art for the Dean Cas Reverse Bang 2019

Tags: creature!cas, marine biologist!dean, jdragonart, dcrb, supernatural, spn fanart, castiel, dean winchester

SFW

In collaboration with @saltnhalo (fic)

____________________________

nickelkeep - @nickelkeep - nickelkeep

Scribere Jussit Amor

When a case involving angels pops up, Sam needs a book from Cas' room and asks Dean to get it. After a quick phone call with Cas, and making sure he has the red book, written purely in Enochian, Dean's sure the brothers are ready to go. Except, Sam has now translated Cas' journal, leaving Dean to face some very harsh truths when it comes to a particular Angel of the Lord.

Tags: canon fic, diary/journal fic, canon temporary MCD, Angst with a Happy Ending, POV Alternating, implied/referenced alcohol abuse, implied/referenced suicide attempt, Sam Ships It

SFW

Made for the DeanCas Reversebang with art by @dmsilvisart

_____________________________

SoloArcana - @soloarcana - SoloArcana

Sassy Castiel Vacations

The first time it happened, it took Castiel 34 hours to get back to the bunker. The second and third times took half that. By the fourth time, he thought it was time to teach Dean a lesson. Castiel stayed gone for a week. When he walked back into the bunker, Dean met him at the foot of the stairs. "Where the hell have you been, Cas?"

Tags: Dean's Daisy Dukes, Crop Top Dean, Inspired by Tumblr, Snark, Glitter, No major archive/trigger warnings

SFW

______________________________

phoenix_michie - phoenix-michie

Run To Him

Being a sheriff is all Dean Winchester has ever wanted. He loves his job, the town, and the people living in it. When a new guy moves into the neighborhood, Dean’s beloved townspeople are quick to talk and the rumors start to spread. As a new substitute teacher at the local High School, Castiel Novak attracts not only the attention of his neighbors, but also of the parents and the kids at the school. As complaints start to pour in at the station, Dean dutifully deals with them—and with Castiel, not knowing that this man is only trying to find his peace and quiet, trying to escape his past, but leading it right into Dean’s town.

Tags: Past Castiel/April Kelly, Sheriff Dean Winchester, Teacher Castiel (Supernatural), Canon-Typical Violence, Explicit Sexual Content, Angst and Fluff and Smut, Mentions of Suicide Attempt, Stalking

NSFW

______________________________

insomnia - insomnia

The Colour of Black

Dean Winchester wakes up in hospital bruised, broken and mostly blind with little memory of how he ended up there. To the people he saved he's a hero, to none more so than the dorky guy with the amazing voice who visits every day and doesn't seem to want to leave.

Tags: AU - Soulmates, Pseudoscience, Injured Dean Winchester, Oblivious Dean Winchester, Fluff, Falling in Love, Hurt/Comfort, First Kiss, First Meetings

SFW

______________________________

Wargurl83 - @wargurl83 - wargurl83 (Pillowfort)

HUMANS ARE WEIRD, A Space-Pack Bonding Story

Humans have made it to the stars, and they really will pack bond with anything. This is the story of how Dean built his own little family in space. Written for the 2019 Dean/Cas Reverse Bang.

Tags: Destiel in space, Humans Are Weird, Humans will pack-bond anything, Alternate Universe - Science Fiction

SFW

A Symphony of Flavors

Master Chef Castiel Novak likes his life ordered. Controlled. Sensible. He's an Alpha with no mate and no hope of finding one. His life is turned upside down with the death of his sister and taking guardianship of his nine-year-old niece, Claire. Add to that, there's a new sous chef taking up space in his very orderly kitchen with his loud music and brash attitude, and for some reason Castiel just can't take his eyes off him. Dean Winchester loves to cook, love his mom, and loves kids. His goal has been to work with Chef Novak for as long as he's been in Kansas City. What he wasn’t prepared for was an Alpha all of his own…

Tags: Alternate Universe - Modern Setting, Chefs, Alpha Castiel (Supernatural), Omega Verse

Made in collaboration with @foxymoley‘s art

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Darmys - @darmysasagiri - Darmys

Gone in 60 Seconds

Convinced by his mother walk away from his life, and save his younger brother, Dean left Seattle six years ago. Only to be told on a Monday, Sam’s taken a job from Richard Roman: Local stolen-car broker, and all-round bad guy. And Sam’s fumbled the job. Now Dean has until 8am Friday morning to get 50 high-end cars on a container ship, or Roman will kill Sam. Starring: Dean Winchester as Memphis Raines Sam Winchester as Kip Raines and Baby as Eleanor.

Tags: AU-Movie, Referenced Cas/Others, Cars, Fast Cars, Stealing Fast Cars, Underage Drinking, Vomiting, Cole Dies, Bad Language, SPNMBB 2019

SFW

________________________________

supernatural9917

Boy Next Door

Castiel's hot, young, new neighbour is going to drive him crazy... Written for the Destiel Smut Bingo 2018. Square fill: Getting caught

Tags: Twink Dean Winchester, Older Castiel, Castiel and Dean Winchester are Neighbors, Dean is a Tease, Top Castiel/Bottom Dean Winchester, Age Difference

NSFW

In Flagrante Delicto

Cas gets home earlier than expected and catches Dean enjoying himself to a familiar video... A Red Carpet Chronicles Timestamp, and also fills the Destiel Smut Bingo 2018 square: Making a sex tape.

Tags: Red Carpet Chronicles, Alternate Universe - Actors, Masturbation, Castiel catches Dean during his alone time, Dean doesn't mind, Established Castiel/Dean Winchester

NSFW

Made in collaboration with @delicious-irony

Riteousness Rides Agayn: the Further Adventures of the Riteous man and his Avenging Angel

Infamous highwaymen The Riteous Man and The Avenging Angel are better known to their neighbours as brothers Daniel and Castor Smith, and to their friends as secret lovers Dean Winchester and Castiel Novak. After recovering from a near-fatal accident, Dean is ready to ride again, and their target is the wealthy and cruel Lord Talbot. With a bit of help from their friends, blacksmith Benny Lafitte and grocer Gabriel Speight, The Riteous Man and The Avenging Angel will ride again.

Tags: Alternate Universe - Historical, Restoration England, Highwaymen, Established Castiel/Dean Winchester, Dean/Cas Reverse Bang 2019

NSFW

Made in collaboration with @pimentogirl

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NadiaHart - @hartlessfiction - NadiaHart

Soother

Dean’s been a regular Soother at the maternity ward in Brodstone Memorial Hospital for a few years now. He comes in late, after work; after dinner and dessert been served and put away. After everyone's asleep and no one can ask probing, annoying, little brother-esque questions about what he’s doing and why he’s given up on finding his own mate–his own pack. He likes it, volunteering at the hospital, where’s he’s needed, it soothes something inside of him. He sincerely hopes that he's helping these pups just as much as they're helping him. And right now, that’s all he’s willing to ask for.

Tags: Alpha!Cas, Omega!Dean, meet-cute, True-mates, fluff, scents.

SFW

Art for Anarchy

Artwork for Anarchy- a DCRB fiction by NeonBat

Tags: Shirtless Cage Fighter Dean Winchester. SFW

Made in collaboration with @neonbat666‘s fic

________________________________________

thatpeculiarone - @ilovetodreamx - thatpeculiarone

Disambiguation

It happened in a split second.

One minute, Dean was looking at him - the next, he was on the floor a few feet away.

Dean is attacked by a witch on a hunt, causing him to fall comatose and his memories to be erased. Dean spends his time unconscious reliving his life, building memories back together and seeing things from a new perspective. Meanwhile, Cas and Sam race the clock in order to try and save Dean, with many dead ends along the way. As time begins to run out, Cas realises it may be too late for him to tell Dean how he truly feels.

Cue: An angsty two-weeks in the Men of Letters bunker.

Tags: AU - Canon Divergence, Witchcraft, Pining, Angst with a Happy Ending, Memory Loss, Hunt Gone Wrong, Hurt/Comfort.

SFW

Made in collaboration with @pallasperilous‘s art!

#member masterpost #members masterpost #profoundnet monthly masterpost #june masterpost #profoundnet #deancasreclist #member art #member fic

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