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#service work
thenib · 2 years
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Erika Sjule in our FOOD issue.
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sunflowerthiefsunny · 7 months
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One nice customer really can brighten a retail workers day. Please just try to be that customer.
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Something that really pisses me off is when white gay men think they have the right to be Karens to service workers because they're gay. Like, you’re not being shady; you’re not being “real.” You’re not being a diva. You’re not Bianca Del Rio. You’re an adult getting your overpriced, 2pm milkshake from Starbucks, and you’re exploiting an already exploited worker who’s just trying to pay their damn bills without having their sense of self-worth further destroyed. It’s not cute.
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fernthewhimsical · 7 months
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Today in people in the service industry should be allowed to kill: my husband had a customer complaint about how sending customer satisfaction surveys without asking is, and I quote, "digi-rape"
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junebugwriter · 10 months
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Tiring night. I work overnight as a hotel night auditor, and a lot of that is a pull between customer service and managing certain accounting tasks for the next day, which is a pretty easy job all things told, as long as the "customer service" variable is relatively manageable. However, it was a Friday night, and those are usually rough. Phones ringing off the hooks, guests lining up in front of me, you know the drill. It can be maddening.
I get the feeling it wasn't supposed to be like this. None of this is supposed to be like this. The more money people have to blow, the angrier they seem. I'm doing a the job of a supervisor for the pay of an entry level worker, and I've done so for six months, since the time the last overnight supervisor quit. I've just... kind of done it. Nobody asked. I've trained several people in that time. I've applied for the supervisor job, too. I've been told for a month now that any day now, the "promotion" will be mine. My pay hasn't gone up. My authorization hasn't gone up. I'm still just doing the same thing I've always been doing, for not nearly enough money.
But my story is hardly unique, isn't it? Companies don't do anything unless they are forced to. Management doesn't care about the workers until they are made to care. But I'm isolated. There are three (3) total overnight auditors at this hotel with service for over 600 rooms. We should have at least 6 people doing this job. But we don't. Because we've gotten by without it for so long, the management seems to think it's going to be fine forever. I've told my direct boss, who is fine and who gets it (tm) because she was a front desk worker not long ago and deals with all the front line bullshit on a regular basis. She's been fighting for me. But management has never responded to any email I've ever sent. They've never corresponded. I've only ever seen the current front office manager twice. In five years. Once was on accident as I was leaving. The other time was when he had just started working here. I had been here for three years at that point. I've outlasted three rounds of management hiring and firing.
From what I can tell, though, this is how it is EVERYWHERE. Every time I talk with other hotel staff, or with other service workers, or hell, even with OFFICE workers, people are being over-extended. This goes well beyond burnout. I mean, I'm burnt out. I know I am. But I'm managing doing this job full time, while writing a PhD dissertation... and now managing gender dysphoria and beginning transition, too. It's all so much. Everything is just happening so fast, it feels like the world is accelerating so fast, and nothing will ever slow down, get easier, or get better.
I don't know of any person my age who has hope things will get better any time soon. Unless we all do something about it, nothing will get done. I tried a union, but the anti-union work is very real around here. Also, I work with max 3 other people a night. I don't see the bulk of the work force, so organizing isn't exactly something I'm primed to do. Not that "organizing" is a thing I'm at all good at anyways.
I just feel so fucking fried, so tired. I know part of it is my disability, but I also just know that this isn't how things are supposed to be, either. Nobody should have to do all the shit we have to deal with. Nobody should be paid pennies for working at a place you could never in a hundred years reasonably afford given our wages. Yet here we are. And the worst part? Management keeps finding new, stupider ways to scam people out of their money, which makes customers madder because they KNOW that they're being scammed--and take it out on the service workers!! As if we're in any position to do anything about the pricing that was decided by the upper levels of everything! As if we don't already know that the hotel is garbage, overpriced, and only this expensive because we're in a tourism town!
I work all the fucking time, to the point where I don't want to do anything on my days off because I need the time to recover. But recovery never comes. Just more anxiety, more worry, more work. And it seems never ending.
It shouldn't be like this. This cannot continue. But it will, until we have a broad and connected working class to push back against the powers that be. I know, I'm isolated, disenfranchised, and disenchanted intentionally, that's how capitalism works. But goddamn, each day feels like we're all squealing into the next on bald tires and broken brakes, but if we stop, we starve.
This cannot continue. It all has to burn, so we can build a better world in the ashes of the old.
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grison-in-space · 11 months
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playing around with timer settings and experimenting with potential cues today in between defrosting and deep cleaning the freezer and setting up med systems. I just gotta settle on a cue sound and then we're going to start at least a little shaping day to day here.
(I'm being Weird and anxious about this and I know it, but I'm really grateful for the comments last night; it's a thing I struggle with a lot of internalized shit about. Yes, even though I am now literally studying dopaminergic decision making and, arguably, translation of motivation into motor behaviors. You'd think that would help, but not so much.)
Recall class day 3 was also today and I'm very proud of how well herself was doing at giving me her attention and engaging with me as soon as I offer her attention. Also, buying that biothane long line that splits into a 10ft and a 20ft line was the right call: with six dogs in a field, all of whom are on the 30ft lines we've been asked to come with, it's easy for dogs to wind up in one another's space during practice at the end. I wound up just pulling the 10ft part entirely and using the 20ft line, and that was honestly quite enough--not because she couldn't recall from farther, but more because I kept tripping on all the extra line!
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There is something weird about starting new service jobs because I feel like when I start, I talk to all my coworkers in a customer service voice too… but eventually I warm up to them and I start to actually be a human being around them. It’s a crazy transition…
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garbage-cannot-bitch · 7 months
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i think service workers should get to punch one customer a month without repercussions. as a treat
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smksgnls · 1 year
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Working in the service industry is the bane of my existence. None of the customers who walk into the store know how much Im just wishing they’d burst into flames
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whywishesarehorses · 1 year
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Do any of you participate in any sort of volunteer letter writing campaigns? I’ve got a group of 30 folks looking to spend an evening writing letters for a cause, and I’m looking to diversify my offerings!
Personally I know of a lot of options for writing to incarcerated folks, but that seems to be not everyone’s cup of tea
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punkpinkpower · 1 year
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Out at a restaurant and the food is taking a while and the manager came out to blame the cook and I'm immediately like *squity eyes*
What are you doing to help the cook? Does he have support? When was his last break? Why you out here apologizing to my ass and throwing him under the bus instead of back there with an apron in assisting the flustered cook?
Bitch I may look like an older white Karen but I've worked service jobs most of my life so don't you come crying to me about the new cook having problems, if he's having problems and you're rhe manager you need to be doing something to fix it and take the pressure off him.
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musiquesduciel · 2 years
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Just saying “hi, how are you?” to baristas before making an order makes the whole experience so much more pleasant for them. You can sometimes see their shoulders relax after this simple acknowledgement that they are human and it is such a low effort interaction I’m surprised is overlooked. 
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bewildered-gh0st · 1 year
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badolmen · 10 months
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People against piracy fail to realize that no, I can’t just ‘buy it.’ They stopped making DVDs and Blu-Rays. They’re barely offering digital copies for download. I am not spending money I could use for food or bills to pay for a subscription service just so I can always have access to a beloved piece of media. Especially not when the service will remove media on a whim without concern for how the loss of access to that piece will make its artistic conservation nigh impossible.
For example, I recently learned that Disney+ had an original film called Crater. It’s scifi, family friendly, and seems cool - I would love to buy it as a holiday gift for my little brother! But: it’s exclusive to D+ and THEY REMOVED IT LITERALLY MONTHS AFTER ITS RELEASE.
The ONLY way I can directly access this film is through piracy. The ONLY available ‘copies’ of this film are hosted on piracy websites. Disney will NEVER release it in theaters, or as something to buy, and it may NEVER return to the streaming service. It will be LOST because we aren’t allowed to purchase it for personal viewing. If I can’t pay to own it, I won’t pay for the privilege of losing it when corporate decides to put it in a vault.
So yes, I’m going to pirate and support piracy.
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localrobosexual · 1 year
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literally fuck companies that don't want their employees to act "unprofessional" in front of customers. I'm at a five guys rn and the employees here are joking around calling orders back and forth to each other and saying things in weird voices and laughing with each other while they work. Someone just came in for their shift while I was waiting for my food and was greeted by the whole kitchen with a secret handshake lookin thing. It was so silly and cute I love seeing ppl have fun at work and I know my food's gonna be bomb bc the ppl there are having fun with each other. Let employees be people and friends and have fun what is the issue!!!!
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wwwquickpakinccom · 2 months
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