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#the way she outperformed everyone including the headliner
00petersnyder-blog · 5 years
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Peter Snyder
Dr. Kim Lacey
English 212
15 December 2018
Anthology
          In society everyone wants to be noticed. Either for something their good at or just because they are a genuine person trying to make the world a better place in any way they can. Whether it’s by making life easier for the whole or just selecting group of particularly disabled people and making their life so much easier to deal and coop with. While others are scared of what is to come and afraid that our inventions will turn on us and eventually terminate us. Others have fooled people with a CPI person named Lil Miquela so they can have just that much more power and influence in the clothing, beverages, makeup, etc. A robot that looks exactly like a real-life person and she just gained citizenship in Saudi Arabia. With all these different points of views, they differentiate from each-other but still have the same idea, making the best version of humans as we possibly can.
          There are two robot or AI giants in society that have making a big splash and have gotten international news attention. Lil Miquela is your typical Instagram model/influencer, she’s got great style accompanied by her lavish lifestyle and her extremely shinny hair. She is best known for her music and her incredibly photoshopped photos giving her an extremely pleasing and displeasing robotic feel to her. Lil Miquela could be a great big PR stunt for the public to be amazed and latch onto therefore giving companies a new crowd to control and influence in any way they want. When tech companies have breakthroughs like for example creating a robot that is self-aware able to think/feel on its own normally that news is shared with the world. The weird part is we never heard a peep until the cyber hack happened, there was world-wide news coverage when everyone thought that computers would turn evil in the 2000s and that the world was going to end in 2012. This makes me believe that there is no robot, no artificial intelligence that sings a loves fashion but merely a very long and well planned out publicity stunt by a music artist who wanted to push the limits and created a CGI of the ideal artist to continue to pursue music and disrupt the music industry. In Sophia’s case, everyone seems to be scared of her because of how far we’ve come from just basic computers. In her article, “Why Sophia the robot is not what is seems”, Caitlin Fitzsimmons says, “In the case of the ABC interview, the questions were sent to Sophia's team ahead of time so they were possibly pre-scripted. Just like an interview with a human celebrity! Note Sophia did not actually answer Virginia Trioli's question about sexism and misogyny in the robot world – the machine deflected and answered a different question and we didn't notice because its answer was even more provocative. Just like an interview with a human politician! A serious answer to Trioli's question is, there's a lot of sexism, racism and other prejudice in AI, because the machines are fed data contaminated by our own biases. Just one recent example: a computer program in the US was more prone to mistakenly labelling black defendants as likely to reoffend – wrongly flagging them at almost twice the rate as white people, according to ProPublica. I requested an interview with Sophia a day or so after the ABC interview but the team had already left the country. I was told there might be a possibility of a Skype interview but there'd be an "operator" for Sophia and also "someone from the team next to her to help with the flow of the conversation". I asked for more information about Sophia's autonomy in the interview but they didn't answer. Perhaps Sophia was too busy being made a Saudi citizen, generating headlines for the opening of a technology conference and plans to spend $500 billion on a city powered by AI. Great PR stunt, shame about the ethics of redefining citizenship.” Sophia is simply a stunt in my opinion as well. If you watch videos on her so doesn’t seem very human in the way she acts and I realize we are only in the beginning of this whole dance but I would need smoother voices responses and not take so long to reply. I think we will eventually achieve a robot that is basically one of us but of different materials and maybe one day we can download our minds and put in into a robot.
          There is a company called Psychasec and they apparently have been able to download a human brain’s emotions and conscientious. Psychasec bills itself vaguely as technology that morphs human bodies and promises a way to keep people alive. Two models at the booth show off artificial bodies sculpted to perfect form. The premise is to encourage attendees to sign up for a “sleeve” into which they can transfer their consciousness and upgrade their body. There are also body bags with people inside them. A steady stream of foot traffic has circulated around Psychasec’s booth this week, even though the company isn’t included on CES’ list of exhibitors. The catch: Psychasec is fake, and the booth is a promotion for Netflix’s upcoming sci-fi show Altered Carbon, which begins streaming in February.
Robots will have taken over most jobs within 30 years leaving humanity facing its 'biggest challenge ever' to find meaning in life when work is no longer necessary, according to experts. Professor Moshe Vardi, who is, a professor in computational engineering at Rice University, in the US, claims that many middle-class professionals will be outsources to machines within the next few decades leaving workers with more leisure time than they have ever experienced. Speaking at the annual meeting of the American Association for the Advancement of Science annual meeting in Washington, Prof Moshe said the rise of robots could lead to unemployment rates greater than 50 per cent. "We are approaching a time when machines will be able to outperform humans at almost any task," said Vardi. “Robots are doing more and more jobs that people used to do. Pharmacists, prison guards, boning chicken, bartending, more and more jobs we’re able to mechanize them. “I believe that society needs to confront this question before it is upon us: If machines are capable of doing almost any work humans can do, what will humans do? The question I want to put forward is, 'Does the technology we are developing ultimately benefit mankind?” Prof. Vardi, said existing robotic and AI technologies were already eliminating a growing number of middle-class jobs and claims that pace of advancement in the field of artificial intelligence (AI) is increasing. In December, Nanyang Technological University in Singapore unveiled the most humanlike robot ever created, which will work as a receptionist on campus. With her soft skin and flowing brunette hair, Nadine does not only meet and greet visitors, smile, make eye contact and shake hands, but she can even recognize past guests and spark up conversation based on previous chats. Today Airbus and the Joint Robotics Laboratory at the University of Frankfurt, also announced it was developing humanoid robotic technology to perform difficult tasks in aircraft manufacturing. The company said it would relieve workers of the most dangerous and laborious tasks, allowing them to concentrate on ‘higher value tasks.’ The robots in development can climb ladders and crawl into small spaces and are expected to join the workforce within the next decade. Human mini-brains to speed up Alzheimer’s and Parkinson’s research are being worked on as well, but Prof Vardi is unconvinced that a workforce of humanlike robots will be good for mankind.
While we may not have mastered collaborating humans with robots, we have made great strides. We have cyborgs in our word as well. Brent Staples has a very good insight on cyborgs and has talked to some high up people in the cyborg world. Staples states, “The mathematician Norbert Wiener founded the science of cybernetics in 1948 with a warning that has become a cornerstone of futurist writing. The computer age was still in its infancy when he cautioned that intelligent machines could wreak havoc on civilization — and perhaps even snuff it out — if we failed to handle them with humility and care. He was not referring to malevolent entities like Skynet, the genocidal artificial intelligence in the “Terminator” films, or the Cylon robots who wage war on their makers in the television series “Battlestar Galactica.” Instead, he posed a scenario in which a relentlessly logical machine brings on catastrophe by obeying instructions containing hidden hazards that its master failed to detect. The machine would complete its work with lightning speed, Wiener said, giving comparatively slow-witted humans no time to appraise the danger and react. Wiener understood that people who owned intelligent or sentient machines would face moral problems similar to those associated with the practice of owning human beings. The futurist writer Philip K. Dick exploited this problem to great effect in his work, most famously in “Do Androids Dream of Electric Sheep?” the novel that inspired the 1982 film “Blade Runner.” This movie crystallized what futurists like Dick had long seen as the next phase of enslavement. It depicted synthetic beings called replicants, manufactured for use as sex toys, soldiers, assassins and so on. When the replicants take charge of their lives, a bounty hunter tracks them down and “retires” them — which is to say, he shoots them to death. The new HBO series “Westworld,” though based on a 1973 sci-fi thriller about a rebellion of robotic slaves at an amusement park, is closely related to “Blade Runner” in both tone and substance. It acknowledges this debt in a number of ways, not least of all by using the word “retire” to describe the park’s decision to lobotomize a cyborg prostitute who fights back when she is assaulted, despite programming that requires her to submit to rape, strangulation, gunshot wounds and temporary death. Under ordinary circumstances, cyborgs who “die” are surgically repaired, subjected to memory erasure and put back into circulation. The next day, hell begins all over again. “Westworld” has been attacked for sensationalizing violence. But the violence in this series is tame compared with the carnage depicted in any number of video games that show characters being blown to pieces in every frame. Now imagine what gamers decades from now might pay to enter into a world where a quite-nearly-human adversary bleeds, cries and “dies’’ when injured in battle. This is the bloody, morally compromised future that “Westworld” envisions. The father of cybernetics cautioned human beings against the desire to be waited upon by intelligent machines that are equipped to improve their minds over time. “We wish a slave to be intelligent, to be able to assist us in the carrying out of our tasks,” Wiener writes. “However, we also wish him to be subservient.” The obvious problem is that keen intelligence and groveling submission do not go hand in hand.”
In the big picture of things, people are completely terrified of robots taking over, taking our jobs and controlling us. The creators are the bad ones in the situation the robots are only the puppets. These robots are getting international attention and that’s exactly what PR representative from one of the fortune 500 companies. They want to get as many eyes on them at once and then bombard that group of people with ads ways of living telling them to try new GMOs or maybe send your kid to a certain high school or college, suggesting a vacation to one of their resort, etc. I believe there is a higher group of people that control a majority of everything and that’s how all these ideas are connected. Look at driverless cars for example. BMW, GM, and so on are the leaders in that technology because they have all the power in that field. They probably will control when and what comes out as far as cars. Prosthesis are not as extreme as these robots but suggesting cyborgs instead? That seems strange to meet. Get as much of our technology on or in you, in your house and your car so we control if you can walk, control if you leave your house and turn your power so you can’t reach anyone as well. That is a scary thought to think if we get to advanced one day. One person can literally hack the whole system and control everything. I believe that’s why people are always scared of the future because they don’t know if their freedom is guaranteed in the next decade or not.
Work Cited
Staples, Brent. “'Westworld' and the Moral Dilemma of Cyborgs.” The New York Times, The New York Times, 19 Nov. 2016, www.nytimes.com/2016/11/20/opinion/sunday/westworld-and-the-moral-dilemma-of-cyborgs.html.
Fitzsimmons, Caitlin. “Why Sophia the Robot Is Not What It Seems.” The Sydney Morning Herald, The Sydney Morning Herald, 2 Nov. 2017, www.smh.com.au/opinion/why-sophia-the-robot-is-not-what-it-seems-20171031-gzbi3p.html.
Knapton, Sarah. “Robots Will Take over Most Jobs within 30 Years, Experts Warn.” The Telegraph, Telegraph Media Group, 13 Feb. 2016, www.telegraph.co.uk/news/science/science-news/12155808/Robots-will-take-over-most-jobs-within-30-years-experts-warn.html.
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andreacaskey · 3 years
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Breaking down President Biden’s data-driven social media strategy
Just days before the 2020 Presidential election, we reported that Joe Biden was outperforming Donald Trump on social media by certain key metrics. Despite the penetrating volume of Trump’s Twitter feed, Biden was earning more interactions per tweet, and far more interactions per user.
Not only was Biden winning on Twitter, but his campaign was making an impact on YouTube and even on Twitch. And, of course, he won the election. But this wasn’t a social media campaign based on flair and instinct: it was tightly driven by social analytics. No-one can better explain how that worked in practice than Sarah Galvez, Director of Social Media and Audience Development at Biden for President.
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Sarah J. Galvez
“I started out like many millennials as a consumer of the internet and social media,” Galvez told us. “I think I started my Twitter account in a computer lab while I was in high school. I became obsessed with YouTube in particular, and in college started creating content for YouTube for the admissions and communications office — directing, writing and producing — and learned a lot about how to use social media for a specific purpose and goal, which was helping people to understand what it was like to attend an all-women’s college in Massachusetts.”
Dropping everything for Hillary Clinton
Moving to Los Angeles, she started working at Maker Studio, a Disney subsidiary, focused on working with YouTube creators. She helped creators understand back-end analytics, and optimize content based on those analytics. “When Hillary Clinton decided to run for President, I dropped everything to go and work as a field organizer in Iowa or Ohio.” Then she decided to cold-call the campaign, and managed to convince them that it was imperative to have someone focused on audience growth, particularly in the video space.
Read about how engagement trumps headlines.
She was invited to join what turned out to be the first ever audience development team on a political campaign. Since then, she’s cycled back and forth between politics and the private sector, where her clients have included Bloomberg Philanthropies, Planned Parenthood, Hardpin Media, and Harmony Labs. “I’ve also worked at a couple of super-pacs, including the largest Democratic super-pac in the country, Priorities USA Action.”
Re-vamping Biden’s social strategy
She joined the Biden campaign to help it pivot from the primaries to the general election. “I came in, re-vamped the team and the strategy, pulled in a bunch of people from outside of politics — places like Paramount Pictures and ABC, to make a strong team of strategists who were doing organic social content every day.”
It was important, Galvez said, to bring in people who were fresh to the campaign to supplement political operatives who had been through the 2016 cycle, and then the long grind of Trump’s first term. “It allowed us to bring in new ideas, and innovative and creative thinking.” She also broke down responsibilities for social platforms into component parts: for example, treating Instagram stories separately from Instagram.
“The woman we brought in to help us with our video and live strategy was a huge fan of Twitch,” said Galvez, “and started thinking about new and interesting ways to do it — new ways which didn’t always include putting a candidate on there who is a 77-year-old man who wouldn’t authentically be on Twitch.”
Gen Z and millenials, she said, can sniff out inauthentic content very quickly. What’s more, in some cases the platform algorithms are set to surface content which is raw and unpolished.
Biden meets Twitch
“As a result, we had to be conscious that everyone knew who Joe Biden was, and that he probably wouldn’t be scrolling through Twitch on an everyday basis. But you know what Joe Biden really loves? He has always been a huge proponent of Amtrak and infrastructure. There’s a whole community who just watch train streams — cameras on the back of a train, aesthetic and low key.”
Biden was set to undertake a train tour between Ohio and Pennsylvania . The team put a camera on the back of his train, with a soundtrack of lo-fi hip hop music, and streamed it on Twitch: authentic Joe Biden, optimized for the platform. “It’s about mixing the two worlds in a way that makes sense, rather than just trying to force something on the audience.”
In addition, a partnerships team, headed by Christian Tom of Group Nine Media, focused on digital influencers, while a completely separate surrogates team worked with high-level celebrity influences and elected officials.
Driven by the data
We asked Galvez what success metrics she was using to optimize these various initiatives. “The KPI depended on what the actual piece of content was. If it’s a fund-raising tweet, we’re going to optimize to getting donations through the door. But on an everyday basis, we were very focused on shareable content in particular; we knew that if people were sharing it, we were getting that megaphone and amplification, whether it be a re-tweet or a share on Instagram. A campaign is a very hectic environment, and there’s not a lot of time to stop and do a full analytics pull.” For quick daily snapshots of performance, Galvez leaned heavily on Measure Studio.
Galvez had known Measure’s co-founder and COO Thomas Kramer since her days at Maker Studio. “I knew he had a platform which could help us out.” The team was under constant pressure to report on how specific pieces of content were performing, and Galvez didn’t have time to spend an hour or two assembling data.
We asked Kramer about the evolution of Measure Studio. “I started in digital ten years ago, managing paid media campaigns on YouTube, and from there went to Maker Studio where I focused on organic growth for some of the top YouTubers, and then later for those Disney brands which were struggling on YouTube while they were succeeding on other platforms.”
Knowing a content strategy is working
This led to an interest in the challenges growth strategists like Galvez have in working with data. Disparate data across multiple platforms is burdensome to track, and Kramer came across digital publishers, brand marketers, and performance-based marketers like Galvez, who were looking for data solutions that existing social media management platforms were not providing.
“There are a lot of solutions out there for really two things,” said Kramer. “One is social media management in general — your Sprouts and Hootsuites, hyper-focused on how to make publishing and workflow around publishing easy — and the second is social listening tools like Tubular Labs.” These are great tools, said Kramer, but are limited in the information they provide on social content performance.
“A lot of people are focused on whether they did better or worse than a competitor, but a healthier way to look at the growth game, in my opinion, is how do I do a little better than I did last time.” That’s the philosophical underpinning for Measure Studio, said Kramer.
One thing Measure Studio doesn’t do is attempt to combine the metrics from different platforms to provide, for instance, overall engagement scores. “That’s just smoke and mirrors,” said Kramer. “Each of these platforms is unique in the way people consume. The content is unique. The affinities between different content types — like hip hop music on the back of a train — is unique. We focused on bench-marking performance uniquely per format and per platform.” It’s more important to know how to make a successful Instagram story than know how a piece of content performed in aggregate, across platforms.
A large part of Biden’s win
To manage scheduling of content, Galvez’s team used a project management tool, Monday.com. “Particularly towards the end of the campaign, we had days when we were publishing once or twice every hour around the clock,” Galvez said.
“One of the final things I’ll say,” she continued, “is that in 2016 there were a lot of conversations about the tools used on both sides to win it or lose it. For us, what it came down to was not talking about big, fancy tools, but really good content strategists given the exact tools needed to understand what was performing well and what wasn’t.” This time around, the winning combination was: “Good tech, good smart people, a really sound message, and message discipline. This propelled us to great growth and engagement online during the election season, and was a large part of the reason Joe Biden won the Presidency.”
  This story first appeared on MarTech Today.
The post Breaking down President Biden’s data-driven social media strategy appeared first on Search Engine Land.
Breaking down President Biden’s data-driven social media strategy published first on https://likesandfollowersclub.weebly.com/
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Harry Reid's 'machine' may help Democrats take the Senate
https://uniteddemocrats.net/?p=5361
Harry Reid's 'machine' may help Democrats take the Senate
Last month Donald Trump came to Nevada and did what Donald Trump tends to do: He made headlines.
During his remarks at the Republican Party’s state convention in Las Vegas, Trump weighed in on the Senate race between GOP incumbent Dean Heller and Democratic Rep. Jacky Rosen. Heller is the only Republican senator running for another term in a state that Hillary Clinton won in 2016. After vacillating on Obamacare repeal, immigration and even Trump himself, his approval ratings have plummeted 14 points since the start of 2017, falling a full 5 points this year alone; more Nevadans now disapprove than approve of his job performance. So far, all but one poll has shown Rosen in the lead; the most recent, taken in June, gives the Democrat a 4-point edge.
In other words, Heller is in serious trouble — and if he loses, Democrats could seize control of the Senate.
Enter Trump. On stage in Vegas, the president made sure to praise Heller, calling him “rock solid” and “outstanding” (even though Heller declared in 2016 that “I vehemently oppose our nominee” because he “denigrates human beings”). Trump went on to criticize Rosen, claiming that a vote for her would be “a vote for increased taxes, weak borders” and “crime.”
All of which is pretty much par for the presidential course. But then Trump did something that no other commander in chief has done, or would do, on the trail: He called Rosen a childish name.
“I have a great nickname for her,” Trump boasted. “‘Wacky Jacky.’ You don’t want her as your senator.”
And the media, of course, lapped it up, churning out hundreds of stories about Trump’s latest taunt.
Trump with Sen. Dean Heller, R-Nev. (Photo: Manuel Balce Ceneta/AP)
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Though silly, the spectacle was telling. Republicans have decided that a key way to preserve their narrow Senate majority is by deploying Trump to rally his voters on Heller’s behalf, and on behalf of other vulnerable Republicans. Never mind the president’s historically low approval ratings, both nationally and in Nevada; the important thing, as Josh Holmes, a top political lieutenant to Senate Majority Leader Mitch McConnell, recently told the Huffington Post, is that “no one fires up the Republican base like President Trump.”
Or, as Trump put it in Las Vegas, “I’ll be back a lot.”
At the same time, Nevada Democrats have settled on a less top-heavy strategy. The contrast couldn’t be starker. While everyone was distracted by “Wacky Jacky,” state party staffers weren’t trying to come up with insulting nicknames or win national news cycles. Instead, they were doing the same quiet, unglamorous, dogged work that has, over the last dozen years or so, built the Nevada Democratic Party into perhaps the most effective state party organization in the country: They were making calls, knocking on doors, registering new voters and laying the groundwork to turn their people out in November.
If this painstaking plan succeeds, and if Rosen unseats Heller, the Silver State could provide Democrats elsewhere with a practical blueprint for turning resistance into reality in an environment otherwise dominated by Donald Trump. The question is whether the Nevada machine can still power Democrats to victory now that the man it’s informally named after — former Senate Majority Leader Harry Reid, who retired in 2017 — is no longer around to fire them up the way Trump fires up the right.
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Among politicos, the “Reid Machine” is the stuff of legend. In the 2002 midterms, Nevada Republicans carried all six constitutional offices in Carson City, from governor on down. Two years later, Reid, then the Senate majority whip, won reelection against a weak opponent — yet on the same day Nevada helped propel George W. Bush to a second term in the White House. It was the fourth straight cycle in which Democrats had struggled, and Reid, mulling the results at home in Searchlight, Nev., decided to shake things up.
For years, volunteers had largely run the skeletal organization known as the Nevada Democratic Party. There were no precinct captains and no real voter files. To mobilize rank-and-file Democrats, the party had relied instead on organized labor — and the quadrennial presidential campaigns.
Senate Minority Leader Harry Reid in 2016. (Photo: Sait Serkan Gurbuz/AP)
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Reid demanded a new approach. To that end, he recruited Rebecca Lambe, a Missouri-based strategist, to “professionalize” the state party. Lambe started in 2003, but her efforts ramped up after 2004. She hired paid staffers (including a communications director). She cast a wider voter net, targeting the state’s growing Latino and Asian immigrant communities. She built a permanent, web-based voter file. She trained canvassers to upload voter data from the field, via their mobile devices. She emphasized the importance of electing Democrats to local, nonpartisan offices, such as city councils and county commissions. Lambe was also the first to pitch Reid on securing an early presidential caucus for Nevada, and she pushed to hold presidential debates in the state — reforms that eventually helped the party raise millions of dollars and attract thousands of new voters. And later, as Reid’s chief political strategist, she quietly helped steer potential Democratic candidates into specific races and shape their campaign teams.
It didn’t take long for Lambe’s work to pay off. In 2006, Democrats won back four of Nevada’s six constitutional offices. In 2008, Barack Obama defeated John McCain there by nearly 13 percentage points, while Democrats flipped the Third Congressional District and regained control of the state senate. Most impressive, however, is what happened in 2010 and 2016, two disastrous years for Democrats nationally. In 2010, even as the GOP’s tea party wave flipped six Senate seats and 63 House seats — and even as the final polls showed Republican challenger Sharron Angle leading by nearly 3 percentage points — Reid managed to win reelection by registering thousands of new Latino voters and winning two-thirds of their votes on Election Day. Similarly, in 2016, Democrats banked tens of thousands of early Latino votes and managed to flip the state legislature, elect two new Democrats to Congress, send the first Latina, Catherine Cortez Masto, to the Senate and secure the state for Hillary Clinton as a result — at the same time Trump and the GOP were winning traditionally Democratic territory elsewhere.
Hillary Clinton and Harry Reid address the International Brotherhood of Electrical Workers in Las Vegas, Aug. 4, 2016. (Photo: David Becker/Getty Images)
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“We outperformed the national environment by small margins — 1, 2, 3 percentage points,” says Stewart Boss, who served as communications director for the state party in 2016 and now plays the same role on Rosen’s campaign. “That’s what folks in this business call a ‘field margin’ — when the ground game makes the difference in whether you win or lose.”
Lambe and others were instrumental in these success stories. But it was Reid — the machine’s boss, so to speak — who led the charge. Fully aware of his clout in Washington and back home, Reid cultivated the loyalty of the casino industry and the powerful Culinary Workers Union by pushing their favored policies on Capitol Hill and funneling development money to Las Vegas. In 2016, he personally called casino execs and secured paid leave for 300 culinary workers to knock on 350,000 doors, talk to over 75,000 voters, and ultimately deliver 54,000 early votes. For decades, he strengthened his ties to Nevada’s Latino community, which now represents almost 30 percent of the state’s population, by advocating for the DREAM Act and broader immigration reform — a major factor in the huge margins by which Nevada Latinos now routinely favor Democratic candidates. And Reid was also known to steer big donors toward his favored candidates — and to avoid divisive primaries by talking others out of the running.
Cortez Masto, Reid’s handpicked successor, has vowed to raise $1.5 million for the state party this cycle, and she’s already raked in more than a million. But can anyone really replace Reid? The success of Rosen’s campaign — not to mention the larger Democratic campaign to take back the Senate — could turn on the answer to that question.
Rep. Jacky Rosen with, from left, Rep. Dina Titus, Sen. Catherine Cortez Masto, Las Vegas shooting survivor Jason Sherman and retiring Rep. Ruben Kihuen. (Photo: Chip Somodevilla/Getty Images)
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***
Talk to Nevada Democrats, and they insist that nothing has changed. “The much-vaunted Nevada Democratic machine that Harry Reid was leading — we like to say it’s still humming,” declares Helen Kalla, communications director for the state party.
Election Day is still several months away, but she and other Nevada Democrats can point to some early proof. In 2017 — the first year of the Trump era — the state party heavily invested in flipping a GOP-held seat on the Las Vegas city council, making 12,000 calls, knocking on 8,400 doors, sending 10,000 text messages and mailing more than 10,000 postcards. In the end, the Democratic field operation turned out 622 voters who hadn’t previously voted, according to Kalla — and the Democratic candidate won by 592 votes. That same year, state Democrats partnered with labor, Planned Parenthood and other allies to torpedo partisan recall petitions against three Democratic-aligned state senators that could have shifted the balance of power in the legislature if successful. Efforts to “meet voters where there are,” as Kalla puts it, are continuing apace; a third of the party’s organizing staff speaks Spanish, and a couple of organizers speak Tagalog, the native language of the Filipino immigrants who have flocked to Clark County in recent years. And with anti-Trump activism in full swing, local Democrats seemed to be fired up. In 2016, Kalla says, organizers had to call 108 people, on average, before one person agreed to sign up for a volunteer shift; so far this cycle, someone has been agreeing to volunteer every 20 calls.
Even so, the Reid Machine has been known to sputter when Reid isn’t fully engaged. Critics say that in 2014, for instance, Reid devoted most of his attention to maintaining control of the U.S. Senate — and the result was a Democratic disaster in Nevada, with Republicans gaining a congressional seat and taking complete control of the state government. Meanwhile, the state GOP, long considered the weaker organization, argues that it’s finally getting its act together this cycle, with a helping hand from the Republican National Committee. According to Keelie Broom, the RNC’s Nevada communications director, the national party currently employs two dozen paid staffers across the state; together, they have trained more than 1,600 volunteers, fellows, neighborhood team leaders and core team members to date.
“The RNC has invested more than $250 million in its state-of-the-art data program, and that program serves as a resource to Republican candidates up and down the ticket in Nevada,” adds Broom. “Winning elections takes total teamwork, and the RNC is working hand in glove with the Nevada GOP, our Republican ticket, county committees, Republican clubs, activists and community leaders to identify, register and persuade voters.”
Rep. Jacky Rosen, left, greets Giselle Rodriguez at a Cinco de Mayo festival in North Las Vegas. (Photo: John Locher/AP)
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Democrats claim they aren’t concerned about Republicans overtaking them on the ground. The state GOP, says Boss, is “not so sustainable,” because “so much of their budget comes from the RNC, as do their staff and operation.” Nevada Democrats are different, he adds, because they’ve “built a strong and sustainable and independent infrastructure over the course of more than a decade — an infrastructure to support field organizers, data efforts and permanent staffers with donor relationships and political relationships” that remain in place “regardless of what’s going on in Washington, D.C.”
The plan, then, is simple: Register the largest possible pool of potential Democratic voters. Turn out as many of them as you can. Run up the score in Clark County, home to Las Vegas. Fight for every vote in purple Washoe County, home to Reno. And hold the line in the rest of the state, which is largely rural.
In the end, Democrats say, the numbers won’t lie — and they cite this year’s registration data as evidence. When Democrats brought on their first full-time organizers in March, the party’s registration advantage had shrunk (largely due to routine voter-roll attrition) to 59,000 voters — smaller than 62,036-voter margin in 2014, and much smaller than the 88,818-voter edge in 2016. The bigger the gap, the better the chance of Democratic victory; the party’s voters tend not to turn out as consistently as Republicans, especially in a midterm election. Over the next three months, however, as organizers got to work, the Democratic margin grew: first to 61,000 in April, then to 63,000 in May, and finally to nearly 66,000 in June. For three straight months now, Democratic registrations have outpaced Republican registrations.
If Nevada Dems can keep this trend going, they will have a chance to prove in November that the Reid Machine can still win elections — even without Reid at the wheel.
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samuelpboswell · 6 years
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CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox
In a digital marketing career that has spanned numerous roles, often with a heavy focus on SEO, Courtney Cox has watched plenty of trends come and go.
But like many of us, she’s convinced that answer boxes (or “featured snippets,” or “position zero,” as you will) hold the key to search success going forward.
Not only do these “best answer” results attain prime visibility on SERPs, but as voice search continues to grow more prominent, they are likely to become the only result for many user queries within a few years.
Recognizing the magnitude of this topic, Cox will dedicate her session at Content Marketing World to Position 0: Optimizing Your Content to Rank in Google’s Answer Boxes. Drawing from her experience at Children’s Health, where she’s tasked with helping modernize the digital experience in an industry that has been — by her own admission — a little behind the curve, she’ll offer up practical advice for claiming this crucial real estate.
As we eagerly await her afternoon session on September 5th in Cleveland, OH, we had a chance to ask Cox about some pertinent matters relating to her specialization. Here’s what she had to say about data-driven conversion rate optimization, strategizing through competitive analysis, speaking the language of coding as marketers, and more.
What does your role as Digital Marketing Manager at Children’s Health entail? What are your main areas of focus and key priorities?
I have a team of strategists and editors that manages the online experience for our patient families. This includes everything from the user experience of Childrens.com, SEO, paid search, and management of our local listings across the web.
We are currently in a major transition period. Our goal is to provide the best online experience of any pediatric healthcare system in the country. Healthcare as an industry is behind the times, and historically, we have been no exception. As the cost of healthcare goes up, our consumers place more scrutiny on the total value of their experience with our system.
We typically think of that experience beginning when patient families walk through our doors; however, the initial patient experience frequently begins online with a search and ends online with a review. It’s our job to use the digital experience to show the value of our clinical services, reduce the anxiety of our patient families, and provide them with the information they need to make the right decisions for their child.
This year, that means implementing rigorous user testing, redesigning nearly every template on Childrens.com, taking advantage of advanced search tactics such as structured data and accelerated mobile pages, and publishing reviews directly on our website.
  What is one thing that most company websites could be doing better when it comes to driving sales and conversions?
Fair warning – I’m going to try not to get on my soapbox about this one, but it’s hard because I feel so passionately about it.
Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. In the days of expensive usability labs and split-testing software, businesses with limited budgets could be excused from making data-driven, customer-centered optimizations. Those days are over.
If you want to outperform your competitors, you must start listening to your customers and responding to their behavior. If you’re not using free tools like Google Optimize for split testing or one of the infinite number of inexpensive user testing options available, then I guarantee you are failing your customers in some way in which you’re currently unaware.
Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. @CourtEWakefield #CMWorld Click To Tweet
Moving on to your subject of focus at CMWorld: Aside from the obvious placement benefits, why is it so important to aim for ‘Position 0’ on Google search results?
‘Position 0’ results (aka ‘Featured Snippets’, aka ‘Answer Boxes’) are important for a number of reasons. As you mentioned, prominence at the top of the search engine results page positions your website for more engagement and clicks than a lower position, but that’s not all.
Voice platforms like Google Home rely heavily on the position 0 results to give answers to voice queries from their users. For example, if you ask Google Home, “why can’t my kid sleep?” you’ll get an excerpt from Childrens.com that shows in the Google answer box for the same query on Google.
It’s been predicted that by 2020, half of all searches will be done through voice, and most of those searches will be headless (on a screenless device like Amazon Alexa or Google Home). In those cases, position 0 is the only result. You want to own that space.
  How can competitive analysis improve our efforts to land an Answer Box?
The best thing to start with is to take inventory of the websites populating the answer boxes for queries you want to dominate. Then go look at what they’re doing on their pages. Are they using natural language in their headlines? Do they have structured data? What are they doing right? What are they doing wrong? Is there a theme across all the sites that you can mimic?
Then, you’ll want to match what they’re doing right and take advantage where they’re failing. In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. A little effort goes a long way.
In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. @CourtEWakefield #CMWorld Click To Tweet
When it comes to working toward Position 0, which optimization techniques pay dividends above and beyond the SEO impact?
Any time that you invest significant effort into providing quality content that answers your visitors’ questions in a well laid out and easy-to-digest format, you’re going to start seeing payoffs beyond rankings. I think most content marketing folks understand that.
To ensure our content is high quality and highly relevant to what our customers need, we’ve been using a new technique that starts with the “People Also Ask” questions on Google. Basically, we type in a query we want to rank for, take inventory of the “People Also Ask” questions that appear for that query, and answer those questions directly in our content with the question itself as an H2 on the page.
Google is giving us a gift; by revealing these questions to us, they give us a deeper look than ever into the aggregation and relation of their search data. We’d be foolish not to utilize this data to create the most relevant content for users and position ourselves as a valuable thought leader.
Any time that you invest significant effort into providing quality content that answers your visitors’ questions, you’re going to start seeing payoffs beyond rankings. @CourtEWakefield #CMWorld Click To Tweet
What does the emergence of the Answer Box tell us about how search engines are changing to serve the user experience? What do you foresee as the possible next step in that direction?
The demands on our time are greater every day, and folks’ attention spans are ever shorter. We want answers, and we want them now. Answer boxes are just a response to that.
I won’t be surprised if five or 10 years from now, Google has enough functionality and feature sets that the majority of small businesses won’t need their own websites. You’ve already seen less reliance on individual ecommerce sites with the emergence of Amazon and even Etsy. Google could make this possible for service-based businesses like barber shops and coffee shops.
People get kind of anxious about that, especially those in the web development business, but the commoditization of the web has always been a reality. Those of us in digital marketing must adapt or die. And, on the client side, if Google is sending the business, why wouldn’t you want to reduce the cost of doing business by eliminating web hosting fees?
  How can content marketers work more smoothly and seamlessly with development teams to get things done efficiently? Where do you see the most common snags?
I’m so lucky at Children’s because we have a marketing technology team that sits with us, and they are some of the most talented and easy-to-work with folks I’ve known in my career.
But I know not everyone has that luxury. I think the thing that has helped me most in my career is that I’ve also been a developer. While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. It helps when you’re requesting the implementation of structured data or Accelerated Mobile Pages (AMP) that you understand the complexities or at least how much work it will take.
In my experience, developers really appreciate it when you consult with them about a request. “Have you heard about AMP? What do you think about it? I think it could really improve mobile traffic – does it have any downsides from your perspective?” That consultation goes a long way for buy in down the road.
While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. @CourtEWakefield #CMWorld Click To Tweet
Which speaker presentations are you looking forward to most at Content Marketing World 2018?
You mean besides Tina Fey?
I’m a real tech geek, so the “How to Use Artificial Intelligence to Build and Optimize Content” and “Let’s Chat: How Messaging Apps, Chatbots, and Voice Assistants Will Impact Your Business in the Next 3-5 Years” have really piqued my interest. These are the things I hope we can get ahead of the game on to become healthcare digital marketing leaders.
Unpack More Answers
We thank Courtney for her great answers, which were extremely enlightening even if they didn’t come in a box.
For more expert insights on all of your most pressing questions, dive into the Ultimate Guide to Content Marketing below!
Gain a competitive advantage by subscribing to the TopRank® Online Marketing Newsletter.
© Online Marketing Blog - TopRank®, 2018. | CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox | http://www.toprankblog.com
The post CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox appeared first on Online Marketing Blog - TopRank®.
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CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox
In a digital marketing career that has spanned numerous roles, often with a heavy focus on SEO, Courtney Cox has watched plenty of trends come and go.
But like many of us, she’s convinced that answer boxes (or “featured snippets,” or “position zero,” as you will) hold the key to search success going forward.
Not only do these “best answer” results attain prime visibility on SERPs, but as voice search continues to grow more prominent, they are likely to become the only result for many user queries within a few years.
Recognizing the magnitude of this topic, Cox will dedicate her session at Content Marketing World to Position 0: Optimizing Your Content to Rank in Google’s Answer Boxes. Drawing from her experience at Children’s Health, where she’s tasked with helping modernize the digital experience in an industry that has been — by her own admission — a little behind the curve, she’ll offer up practical advice for claiming this crucial real estate.
As we eagerly await her afternoon session on September 5th in Cleveland, OH, we had a chance to ask Cox about some pertinent matters relating to her specialization. Here’s what she had to say about data-driven conversion rate optimization, strategizing through competitive analysis, speaking the language of coding as marketers, and more.
What does your role as Digital Marketing Manager at Children’s Health entail? What are your main areas of focus and key priorities?
I have a team of strategists and editors that manages the online experience for our patient families. This includes everything from the user experience of Childrens.com, SEO, paid search, and management of our local listings across the web.
We are currently in a major transition period. Our goal is to provide the best online experience of any pediatric healthcare system in the country. Healthcare as an industry is behind the times, and historically, we have been no exception. As the cost of healthcare goes up, our consumers place more scrutiny on the total value of their experience with our system.
We typically think of that experience beginning when patient families walk through our doors; however, the initial patient experience frequently begins online with a search and ends online with a review. It’s our job to use the digital experience to show the value of our clinical services, reduce the anxiety of our patient families, and provide them with the information they need to make the right decisions for their child.
This year, that means implementing rigorous user testing, redesigning nearly every template on Childrens.com, taking advantage of advanced search tactics such as structured data and accelerated mobile pages, and publishing reviews directly on our website.
  What is one thing that most company websites could be doing better when it comes to driving sales and conversions?
Fair warning – I’m going to try not to get on my soapbox about this one, but it’s hard because I feel so passionately about it.
Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. In the days of expensive usability labs and split-testing software, businesses with limited budgets could be excused from making data-driven, customer-centered optimizations. Those days are over.
If you want to outperform your competitors, you must start listening to your customers and responding to their behavior. If you’re not using free tools like Google Optimize for split testing or one of the infinite number of inexpensive user testing options available, then I guarantee you are failing your customers in some way in which you’re currently unaware.
Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. @CourtEWakefield #CMWorld Click To Tweet
Moving on to your subject of focus at CMWorld: Aside from the obvious placement benefits, why is it so important to aim for ‘Position 0’ on Google search results?
‘Position 0’ results (aka ‘Featured Snippets’, aka ‘Answer Boxes’) are important for a number of reasons. As you mentioned, prominence at the top of the search engine results page positions your website for more engagement and clicks than a lower position, but that’s not all.
Voice platforms like Google Home rely heavily on the position 0 results to give answers to voice queries from their users. For example, if you ask Google Home, “why can’t my kid sleep?” you’ll get an excerpt from Childrens.com that shows in the Google answer box for the same query on Google.
It’s been predicted that by 2020, half of all searches will be done through voice, and most of those searches will be headless (on a screenless device like Amazon Alexa or Google Home). In those cases, position 0 is the only result. You want to own that space.
  How can competitive analysis improve our efforts to land an Answer Box?
The best thing to start with is to take inventory of the websites populating the answer boxes for queries you want to dominate. Then go look at what they’re doing on their pages. Are they using natural language in their headlines? Do they have structured data? What are they doing right? What are they doing wrong? Is there a theme across all the sites that you can mimic?
Then, you’ll want to match what they’re doing right and take advantage where they’re failing. In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. A little effort goes a long way.
In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. @CourtEWakefield #CMWorld Click To Tweet
When it comes to working toward Position 0, which optimization techniques pay dividends above and beyond the SEO impact?
Any time that you invest significant effort into providing quality content that answers your visitors’ questions in a well laid out and easy-to-digest format, you’re going to start seeing payoffs beyond rankings. I think most content marketing folks understand that.
To ensure our content is high quality and highly relevant to what our customers need, we’ve been using a new technique that starts with the “People Also Ask” questions on Google. Basically, we type in a query we want to rank for, take inventory of the “People Also Ask” questions that appear for that query, and answer those questions directly in our content with the question itself as an H2 on the page.
Google is giving us a gift; by revealing these questions to us, they give us a deeper look than ever into the aggregation and relation of their search data. We’d be foolish not to utilize this data to create the most relevant content for users and position ourselves as a valuable thought leader.
Any time that you invest significant effort into providing quality content that answers your visitors’ questions, you’re going to start seeing payoffs beyond rankings. @CourtEWakefield #CMWorld Click To Tweet
What does the emergence of the Answer Box tell us about how search engines are changing to serve the user experience? What do you foresee as the possible next step in that direction?
The demands on our time are greater every day, and folks’ attention spans are ever shorter. We want answers, and we want them now. Answer boxes are just a response to that.
I won’t be surprised if five or 10 years from now, Google has enough functionality and feature sets that the majority of small businesses won’t need their own websites. You’ve already seen less reliance on individual ecommerce sites with the emergence of Amazon and even Etsy. Google could make this possible for service-based businesses like barber shops and coffee shops.
People get kind of anxious about that, especially those in the web development business, but the commoditization of the web has always been a reality. Those of us in digital marketing must adapt or die. And, on the client side, if Google is sending the business, why wouldn’t you want to reduce the cost of doing business by eliminating web hosting fees?
  How can content marketers work more smoothly and seamlessly with development teams to get things done efficiently? Where do you see the most common snags?
I’m so lucky at Children’s because we have a marketing technology team that sits with us, and they are some of the most talented and easy-to-work with folks I’ve known in my career.
But I know not everyone has that luxury. I think the thing that has helped me most in my career is that I’ve also been a developer. While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. It helps when you’re requesting the implementation of structured data or Accelerated Mobile Pages (AMP) that you understand the complexities or at least how much work it will take.
In my experience, developers really appreciate it when you consult with them about a request. “Have you heard about AMP? What do you think about it? I think it could really improve mobile traffic – does it have any downsides from your perspective?” That consultation goes a long way for buy in down the road.
While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. @CourtEWakefield #CMWorld Click To Tweet
Which speaker presentations are you looking forward to most at Content Marketing World 2018?
You mean besides Tina Fey?
I’m a real tech geek, so the “How to Use Artificial Intelligence to Build and Optimize Content” and “Let’s Chat: How Messaging Apps, Chatbots, and Voice Assistants Will Impact Your Business in the Next 3-5 Years” have really piqued my interest. These are the things I hope we can get ahead of the game on to become healthcare digital marketing leaders.
Unpack More Answers
We thank Courtney for her great answers, which were extremely enlightening even if they didn’t come in a box.
For more expert insights on all of your most pressing questions, dive into the Ultimate Guide to Content Marketing below!
Gain a competitive advantage by subscribing to the TopRank® Online Marketing Newsletter.
© Online Marketing Blog – TopRank®, 2018. | CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox | https://ift.tt/faSbAI
The post CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox appeared first on Online Marketing Blog – TopRank®.
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Text
CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox
In a digital marketing career that has spanned numerous roles, often with a heavy focus on SEO, Courtney Cox has watched plenty of trends come and go.
But like many of us, she’s convinced that answer boxes (or “featured snippets,” or “position zero,” as you will) hold the key to search success going forward.
Not only do these “best answer” results attain prime visibility on SERPs, but as voice search continues to grow more prominent, they are likely to become the only result for many user queries within a few years.
Recognizing the magnitude of this topic, Cox will dedicate her session at Content Marketing World to Position 0: Optimizing Your Content to Rank in Google’s Answer Boxes. Drawing from her experience at Children’s Health, where she’s tasked with helping modernize the digital experience in an industry that has been — by her own admission — a little behind the curve, she’ll offer up practical advice for claiming this crucial real estate.
As we eagerly await her afternoon session on September 5th in Cleveland, OH, we had a chance to ask Cox about some pertinent matters relating to her specialization. Here’s what she had to say about data-driven conversion rate optimization, strategizing through competitive analysis, speaking the language of coding as marketers, and more.
What does your role as Digital Marketing Manager at Children’s Health entail? What are your main areas of focus and key priorities?
I have a team of strategists and editors that manages the online experience for our patient families. This includes everything from the user experience of Childrens.com, SEO, paid search, and management of our local listings across the web.
We are currently in a major transition period. Our goal is to provide the best online experience of any pediatric healthcare system in the country. Healthcare as an industry is behind the times, and historically, we have been no exception. As the cost of healthcare goes up, our consumers place more scrutiny on the total value of their experience with our system.
We typically think of that experience beginning when patient families walk through our doors; however, the initial patient experience frequently begins online with a search and ends online with a review. It’s our job to use the digital experience to show the value of our clinical services, reduce the anxiety of our patient families, and provide them with the information they need to make the right decisions for their child.
This year, that means implementing rigorous user testing, redesigning nearly every template on Childrens.com, taking advantage of advanced search tactics such as structured data and accelerated mobile pages, and publishing reviews directly on our website.
  What is one thing that most company websites could be doing better when it comes to driving sales and conversions?
Fair warning – I’m going to try not to get on my soapbox about this one, but it’s hard because I feel so passionately about it.
Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. In the days of expensive usability labs and split-testing software, businesses with limited budgets could be excused from making data-driven, customer-centered optimizations. Those days are over.
If you want to outperform your competitors, you must start listening to your customers and responding to their behavior. If you’re not using free tools like Google Optimize for split testing or one of the infinite number of inexpensive user testing options available, then I guarantee you are failing your customers in some way in which you’re currently unaware.
Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. @CourtEWakefield #CMWorld Click To Tweet
Moving on to your subject of focus at CMWorld: Aside from the obvious placement benefits, why is it so important to aim for ‘Position 0’ on Google search results?
‘Position 0’ results (aka ‘Featured Snippets’, aka ‘Answer Boxes’) are important for a number of reasons. As you mentioned, prominence at the top of the search engine results page positions your website for more engagement and clicks than a lower position, but that’s not all.
Voice platforms like Google Home rely heavily on the position 0 results to give answers to voice queries from their users. For example, if you ask Google Home, “why can’t my kid sleep?” you’ll get an excerpt from Childrens.com that shows in the Google answer box for the same query on Google.
It’s been predicted that by 2020, half of all searches will be done through voice, and most of those searches will be headless (on a screenless device like Amazon Alexa or Google Home). In those cases, position 0 is the only result. You want to own that space.
  How can competitive analysis improve our efforts to land an Answer Box?
The best thing to start with is to take inventory of the websites populating the answer boxes for queries you want to dominate. Then go look at what they’re doing on their pages. Are they using natural language in their headlines? Do they have structured data? What are they doing right? What are they doing wrong? Is there a theme across all the sites that you can mimic?
Then, you’ll want to match what they’re doing right and take advantage where they’re failing. In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. A little effort goes a long way.
In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. @CourtEWakefield #CMWorld Click To Tweet
When it comes to working toward Position 0, which optimization techniques pay dividends above and beyond the SEO impact?
Any time that you invest significant effort into providing quality content that answers your visitors’ questions in a well laid out and easy-to-digest format, you’re going to start seeing payoffs beyond rankings. I think most content marketing folks understand that.
To ensure our content is high quality and highly relevant to what our customers need, we’ve been using a new technique that starts with the “People Also Ask” questions on Google. Basically, we type in a query we want to rank for, take inventory of the “People Also Ask” questions that appear for that query, and answer those questions directly in our content with the question itself as an H2 on the page.
Google is giving us a gift; by revealing these questions to us, they give us a deeper look than ever into the aggregation and relation of their search data. We’d be foolish not to utilize this data to create the most relevant content for users and position ourselves as a valuable thought leader.
Any time that you invest significant effort into providing quality content that answers your visitors’ questions, you’re going to start seeing payoffs beyond rankings. @CourtEWakefield #CMWorld Click To Tweet
What does the emergence of the Answer Box tell us about how search engines are changing to serve the user experience? What do you foresee as the possible next step in that direction?
The demands on our time are greater every day, and folks’ attention spans are ever shorter. We want answers, and we want them now. Answer boxes are just a response to that.
I won’t be surprised if five or 10 years from now, Google has enough functionality and feature sets that the majority of small businesses won’t need their own websites. You’ve already seen less reliance on individual ecommerce sites with the emergence of Amazon and even Etsy. Google could make this possible for service-based businesses like barber shops and coffee shops.
People get kind of anxious about that, especially those in the web development business, but the commoditization of the web has always been a reality. Those of us in digital marketing must adapt or die. And, on the client side, if Google is sending the business, why wouldn’t you want to reduce the cost of doing business by eliminating web hosting fees?
  How can content marketers work more smoothly and seamlessly with development teams to get things done efficiently? Where do you see the most common snags?
I’m so lucky at Children’s because we have a marketing technology team that sits with us, and they are some of the most talented and easy-to-work with folks I’ve known in my career.
But I know not everyone has that luxury. I think the thing that has helped me most in my career is that I’ve also been a developer. While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. It helps when you’re requesting the implementation of structured data or Accelerated Mobile Pages (AMP) that you understand the complexities or at least how much work it will take.
In my experience, developers really appreciate it when you consult with them about a request. “Have you heard about AMP? What do you think about it? I think it could really improve mobile traffic – does it have any downsides from your perspective?” That consultation goes a long way for buy in down the road.
While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. @CourtEWakefield #CMWorld Click To Tweet
Which speaker presentations are you looking forward to most at Content Marketing World 2018?
You mean besides Tina Fey?
I’m a real tech geek, so the “How to Use Artificial Intelligence to Build and Optimize Content” and “Let’s Chat: How Messaging Apps, Chatbots, and Voice Assistants Will Impact Your Business in the Next 3-5 Years” have really piqued my interest. These are the things I hope we can get ahead of the game on to become healthcare digital marketing leaders.
Unpack More Answers
We thank Courtney for her great answers, which were extremely enlightening even if they didn’t come in a box.
For more expert insights on all of your most pressing questions, dive into the Ultimate Guide to Content Marketing below!
Gain a competitive advantage by subscribing to the TopRank® Online Marketing Newsletter.
© Online Marketing Blog – TopRank®, 2018. | CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox | https://ift.tt/faSbAI
The post CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox appeared first on Online Marketing Blog – TopRank®.
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CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox
In a digital marketing career that has spanned numerous roles, often with a heavy focus on SEO, Courtney Cox has watched plenty of trends come and go.
But like many of us, she’s convinced that answer boxes (or “featured snippets,” or “position zero,” as you will) hold the key to search success going forward.
Not only do these “best answer” results attain prime visibility on SERPs, but as voice search continues to grow more prominent, they are likely to become the only result for many user queries within a few years.
Recognizing the magnitude of this topic, Cox will dedicate her session at Content Marketing World to Position 0: Optimizing Your Content to Rank in Google’s Answer Boxes. Drawing from her experience at Children’s Health, where she’s tasked with helping modernize the digital experience in an industry that has been — by her own admission — a little behind the curve, she’ll offer up practical advice for claiming this crucial real estate.
As we eagerly await her afternoon session on September 5th in Cleveland, OH, we had a chance to ask Cox about some pertinent matters relating to her specialization. Here’s what she had to say about data-driven conversion rate optimization, strategizing through competitive analysis, speaking the language of coding as marketers, and more.
What does your role as Digital Marketing Manager at Children’s Health entail? What are your main areas of focus and key priorities?
I have a team of strategists and editors that manages the online experience for our patient families. This includes everything from the user experience of Childrens.com, SEO, paid search, and management of our local listings across the web.
We are currently in a major transition period. Our goal is to provide the best online experience of any pediatric healthcare system in the country. Healthcare as an industry is behind the times, and historically, we have been no exception. As the cost of healthcare goes up, our consumers place more scrutiny on the total value of their experience with our system.
We typically think of that experience beginning when patient families walk through our doors; however, the initial patient experience frequently begins online with a search and ends online with a review. It’s our job to use the digital experience to show the value of our clinical services, reduce the anxiety of our patient families, and provide them with the information they need to make the right decisions for their child.
This year, that means implementing rigorous user testing, redesigning nearly every template on Childrens.com, taking advantage of advanced search tactics such as structured data and accelerated mobile pages, and publishing reviews directly on our website.
 What is one thing that most company websites could be doing better when it comes to driving sales and conversions?
Fair warning – I’m going to try not to get on my soapbox about this one, but it’s hard because I feel so passionately about it.
Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. In the days of expensive usability labs and split-testing software, businesses with limited budgets could be excused from making data-driven, customer-centered optimizations. Those days are over.
If you want to outperform your competitors, you must start listening to your customers and responding to their behavior. If you’re not using free tools like Google Optimize for split testing or one of the infinite number of inexpensive user testing options available, then I guarantee you are failing your customers in some way in which you’re currently unaware.
Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. @CourtEWakefield #CMWorld Click To Tweet
Moving on to your subject of focus at CMWorld: Aside from the obvious placement benefits, why is it so important to aim for ‘Position 0’ on Google search results?
‘Position 0’ results (aka ‘Featured Snippets’, aka ‘Answer Boxes’) are important for a number of reasons. As you mentioned, prominence at the top of the search engine results page positions your website for more engagement and clicks than a lower position, but that’s not all.
Voice platforms like Google Home rely heavily on the position 0 results to give answers to voice queries from their users. For example, if you ask Google Home, “why can’t my kid sleep?” you’ll get an excerpt from Childrens.com that shows in the Google answer box for the same query on Google.
It’s been predicted that by 2020, half of all searches will be done through voice, and most of those searches will be headless (on a screenless device like Amazon Alexa or Google Home). In those cases, position 0 is the only result. You want to own that space.
 How can competitive analysis improve our efforts to land an Answer Box?
The best thing to start with is to take inventory of the websites populating the answer boxes for queries you want to dominate. Then go look at what they’re doing on their pages. Are they using natural language in their headlines? Do they have structured data? What are they doing right? What are they doing wrong? Is there a theme across all the sites that you can mimic?
Then, you’ll want to match what they’re doing right and take advantage where they’re failing. In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. A little effort goes a long way.
In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. @CourtEWakefield #CMWorld Click To Tweet
When it comes to working toward Position 0, which optimization techniques pay dividends above and beyond the SEO impact?
Any time that you invest significant effort into providing quality content that answers your visitors’ questions in a well laid out and easy-to-digest format, you’re going to start seeing payoffs beyond rankings. I think most content marketing folks understand that.
To ensure our content is high quality and highly relevant to what our customers need, we’ve been using a new technique that starts with the “People Also Ask” questions on Google. Basically, we type in a query we want to rank for, take inventory of the “People Also Ask” questions that appear for that query, and answer those questions directly in our content with the question itself as an H2 on the page.
Google is giving us a gift; by revealing these questions to us, they give us a deeper look than ever into the aggregation and relation of their search data. We’d be foolish not to utilize this data to create the most relevant content for users and position ourselves as a valuable thought leader.
Any time that you invest significant effort into providing quality content that answers your visitors’ questions, you’re going to start seeing payoffs beyond rankings. @CourtEWakefield #CMWorld Click To Tweet
What does the emergence of the Answer Box tell us about how search engines are changing to serve the user experience? What do you foresee as the possible next step in that direction?
The demands on our time are greater every day, and folks’ attention spans are ever shorter. We want answers, and we want them now. Answer boxes are just a response to that.
I won’t be surprised if five or 10 years from now, Google has enough functionality and feature sets that the majority of small businesses won’t need their own websites. You’ve already seen less reliance on individual ecommerce sites with the emergence of Amazon and even Etsy. Google could make this possible for service-based businesses like barber shops and coffee shops.
People get kind of anxious about that, especially those in the web development business, but the commoditization of the web has always been a reality. Those of us in digital marketing must adapt or die. And, on the client side, if Google is sending the business, why wouldn’t you want to reduce the cost of doing business by eliminating web hosting fees?
 How can content marketers work more smoothly and seamlessly with development teams to get things done efficiently? Where do you see the most common snags?
I’m so lucky at Children’s because we have a marketing technology team that sits with us, and they are some of the most talented and easy-to-work with folks I’ve known in my career.
But I know not everyone has that luxury. I think the thing that has helped me most in my career is that I’ve also been a developer. While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. It helps when you’re requesting the implementation of structured data or Accelerated Mobile Pages (AMP) that you understand the complexities or at least how much work it will take.
In my experience, developers really appreciate it when you consult with them about a request. “Have you heard about AMP? What do you think about it? I think it could really improve mobile traffic – does it have any downsides from your perspective?” That consultation goes a long way for buy in down the road.
While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. @CourtEWakefield #CMWorld Click To Tweet
Which speaker presentations are you looking forward to most at Content Marketing World 2018?
You mean besides Tina Fey?
I’m a real tech geek, so the “How to Use Artificial Intelligence to Build and Optimize Content” and “Let’s Chat: How Messaging Apps, Chatbots, and Voice Assistants Will Impact Your Business in the Next 3-5 Years” have really piqued my interest. These are the things I hope we can get ahead of the game on to become healthcare digital marketing leaders.
Unpack More Answers
We thank Courtney for her great answers, which were extremely enlightening even if they didn’t come in a box.
For more expert insights on all of your most pressing questions, dive into the Ultimate Guide to Content Marketing below!
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© Online Marketing Blog - TopRank®, 2018. | CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox | https://ift.tt/faSbAI
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smartworkingpackage · 6 years
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Surviving the Open Office (Really, It’s Not So Bad)
It’s ten o’clock, and I glance up from my first (okay, second) cup of coffee, only to lose my train of thought. That’s because there’s a visitor in the office. When our recruiter brings new candidates in, she gives them a quick tour, always zipping by my table. “And over here is the marketing team,” she points out. “You see we have an open office, which is really great for collaboration.”
A big part of life here at Evernote is our open work environment. We find that it helps us work more collaboratively, develop relationships, and cultivate a transparent culture.
And we’re not alone—open offices are everywhere these days. In fact, around 70 percent of US offices have some form of an open concept, according to the International Facility Management Association.
But not everyone is a fan. Critical headlines range from “9 Reasons That Open-Space Offices are Insanely Stupid” to “The Victims of Open Offices are Pushing Back.” Taking shots at the open office is as much in vogue as the open layout itself.
I have to admit, even though I’m a stage 5 introvert, some of this pushback seems a little harsh. It’s not that bad, right?
So instead of extolling the virtues of open offices or writing a manifesto on why they don’t work, we’ve drawn up the ultimate open office pro-con list. And regardless of which side you’re on, we’ve got tips on how teams and leaders can make open workspaces work.
Team open: let’s hear from the pros
Despite all of the negativity, proponents of the open office range from Michael Bloomberg to Steve Jobs. Facebook CEO Mark Zuckerberg even hired Frank Gehry to architect the world’s largest open floor plan for a legion of engineers.
It’s not hard to see why, especially when you consider the alternatives.
Cube farms may give you a modicum of privacy; they were hardly a beloved setup. Ugly, impersonal, and rigid, they’ve been mocked in many a Dilbert comic strip. And while private offices are appealing, giving everyone a corner office is simply unrealistic. (Curse you, Euclidian geometry!)
But the open office is not just a trendy corporate initiative to squeeze more people closer together. Here are some other pluses:
Let’s collaborate. Ok, you probably saw this one coming a mile away. But yes, you’re more likely to collaborate and connect with your co-workers if you can, you know, see them.
You can easily ask for advice without having to intrude on closed doors. Instead of sending an email, you can walk right over and actually talk. In person. And experts agree that face-to-face communication is the best kind. In fact, one study found that a face-to-face request is 34 times more likely to be successful than an email request.
The intuition that we’re more likely to collaborate is not without merit. One study found that those on the same floor are 57 percent more likely to collaborate than those who are not. Another study discovered that putting the right workers near each other leads to a 15 percent increase in performance.
Getting to know you. Open office plans also increase personal interaction. Unexpected bonds develop as jokes drift the across the room and impromptu lunch outings are organized. And studies have shown that work relationships have a huge impact. Research shows that having just one friend at work makes you more likely to stay.
Sparking creativity. Bringing everyone together in an open space can also help get the creative juices flowing. It’s easier to bounce ideas off of each other and organically get others involved through a simple, “Hey, what does everyone think about this?”
And while one of the main complaints leveled against open offices is the noise, one study found that we need certain levels of ambient noise to trigger creativity. Total silence can be stifling. Participants in the study who were exposed to 70 decibels worth of background noise (about what you’d find in a coffeehouse) outperformed other groups.
Keeping things equal. An open office environment can create a more egalitarian workplace and eliminate the competition for private offices. Many companies, including Evernote, don’t even give senior leaders a private space. This can make company leaders seem more approachable and personable, instead of turning them into intimidating figures employees never interact with.
There’s also more accountability. You can see who’s there, who’s not. If you’re putting in long hours, chances are it won’t go unnoticed. On the flip side, you (sadly) can’t spend the whole day looking at dog videos on Twitter when everyone can see your screen.
Change it up. Open concepts also allow companies to reconfigure workspaces as needed. If it turns out that putting sales next to engineers was a bad idea, you can change it. No need to commit to a single layout.
And this reflects the nature of how we work nowadays. We travel, we work from home, we go to meetings. In short, we’re not always at our desk. And studies show that workstations are unoccupied 60 percent of the time. So we need workspaces that reflect that.
Let the light in. Fewer walls equal more natural light. And research shows that natural light improves health, alertness, creativity, and sleep. A study also showed that better workplace lighting was linked to fewer absences. Not to mention the fact that sitting under the windowless flicker of fluorescent lights somehow seems damaging to your soul.
You also can’t just get rid of the walls, put everyone at a long table, and hope people collaborate. Culture change, norms, and respect for privacy and deep work also need to develop.
Cons: The walls never bothered us anyway
Whether it’s the sensation that the CEO is peering over your shoulder or the sinking feeling that you’ll catch a cold from the co-worker who just sneezed, there are some drawbacks of laying it all out in the open.
Some argue that all of the benefits of open spaces might not make up for these drawbacks:
Do not disturb. Critics contend that while we think the open office will lead to more collaboration, it can actually lead to less.
We don’t really want to collaborate all day long—we need time and space to think, too. So we build our own ‘walls.’ We manufacture barriers and find ways to create our own little bubbles of isolation. Most of us recognize the furrowed brow of a ‘don’t bother me’ face. There’s even a whole industry of products to protect yourself, from noise-canceling headphones to pop-up personal tents.
As Jason Feifer puts it in Fast Company, “We like talking to each other, but we have been put into an environment that tries to manufacture that talking, and now we do the opposite.”
Can you keep it down? One of the biggest complaints among open-office workers is the noise. Personal (and business) phone calls. Brainstorming sessions. Music blaring. People talking to themselves. Chances are if you work in an open office, you’ve heard it all (pun very much intended).
A 2013 survey showed that more than two-thirds of US employees are unhappy with the noise levels at work. And while we know a certain amount of background noise can help foster creativity, research has shown that too much open office noise can wipe out those benefits. Unlike when you’re at a coffee shop, at work we know the people making the noise. It’s harder to tune out. Excessive noise has been linked to stress and fatigue. One study even found that noisy offices impair your ability to recall information or even do basic math.
It also creates a sort of peer pressure to keep it down, usually conveyed via a carefully placed ‘stink eye’ that makes you less likely to chat.
Pass the hand sanitizer. If you feel like you’re constantly getting sick from work, it’s because you probably are. A Danish study found that open office workers had significantly more days of absence due to sickness. A different study found that a lack of private offices caused high blood pressure, stress, and staff turnover. So those coughs and sneezes really may be something to fear.
Hold that thought. You’re really in the zone, and then someone creeps up behind you, seemingly out of nowhere. “Hey, do you have a second to chat?” a co-worker says. We’ve all been there. It never lasts just a second and then it’s hard to get back into it.
But it keeps happening because when you’re out in the open, you’re somewhat of a sitting duck. Some people assume that you’re free for a chat because they can see you.
Whether it’s people physically coming up to you, or just movement in your peripheral vision, open plans can disrupt your thinking and deep work. Research from the University of California showed that workers are interrupted every three minutes and that it can take up to 23 minutes to recover and refocus. A team from George Mason University found that interruptions also degrade the overall quality of your work.
Get some ‘alone time.’ Whether it’s taking a personal phone call or having a mini-breakdown, sometimes we just need a minute. We need a chance to be human—we can’t always maintain a perfect facade of productivity. And to have those moments, we need privacy.
And for introverts, an open office can be an especially dark place. Constantly interacting with other humans can be exhausting. In her popular TED talk on how our workplaces are designed for extroverts, Susan Cain, author of Quiet, explains this powerfully. She notes that “modern offices have the collaboration element well taken care of, but they’re neglecting the concentration and the contemplation.”
The verdict:
So like most things in life, there are positives and negatives to working in an open-plan office.
And that’s to be expected. It’s hard to design a space that works for everybody. You also can’t just get rid of the walls, put everyone at a long table, and hope people collaborate. Culture change, norms, and respect for privacy and deep work also need to develop.
Donna Flynn, the director of Steelcase’s WorkSpace Futures research group, summarized it this way: “The open plan isn’t to blame any more than reverting to all private offices can be a solution. There is no single type of optimal work setting. Instead, it’s about balance.”
Tips for making it work
If you’re in an open office, here are some ways to cultivate productivity:
Put on headphones—but consider the impact of what you listen to on your productivity. Try listening to ambient noise.
Assess whether someone is available to chat. Wait until you have multiple questions, try catching him in the hallway, or just send an email if she looks deep in thought.
Assume good intent. If you see a co-worker on Facebook, remember that she may need a break.
Block off a few hours (or an entire day) on your calendar for some ‘do not disturb/deep work’ time.
But not everyone has a say in how the workspace is set up. So here are some tips for leaders to consider:
Redesigning or moving to a new space?
Ask employees what kind of environment they like instead of making assumptions.
Create different kinds of spaces, such as  ‘huddle rooms’ or ‘focus booths’ in addition to collaboration areas.
Make sure that there’s a mix of reservation-only and first come-first served spaces so finding a spot isn’t impossible.
Look into soundproofing options and materials such as acoustic panels.
Already got an open space?
Come up with some ground rules as a team. Write down things you all agree on, such as ‘don’t bother me if I have my headphones on.’ Add these to your team notebook in Evernote Business, so everyone always has access.
Think about how teams are placed next to each other. Maybe a sales team that’s on the phone all day shouldn’t be right next to the quiet-loving writers.
Introduce a work from home day, or no-meeting day.
Make it easier to move around and work from anywhere by setting up an information library in a team notebook. Include WiFi, VPN, and video conferencing details.
Send sick people home. And model good behavior by staying home yourself.
Have conversations with those who aren’t respecting the open space. It can get awkward, but it’s important.
Offer a credit that employees can put towards a solid new pair of headphones like we do here at Evernote.
  from Evernote Blog http://ift.tt/2B2JaeS via IFTTT
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liameverett899-blog · 7 years
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unifiedsocialblog · 7 years
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Want Your Executive to Invest More in Social Media? Follow This Advice
“Everyone talks about getting buy-in from executives and solving business problems with social media,” says Amber Naslund. “But I’ve been a VP and a CMO. And I wish more managers would ask their CMO to spend 15 minutes with them. It’s really simple and can help close that disconnect between social and business strategy. Book some time in your CMO’s calendar. Ask your CMO ‘What are the big business priorities right now?’ And then go away and think about how social can help your company win in those areas.”
Amber speaks from experience. She’s the coauthor of the best-selling business book The NOW Revolution, former SVP of marketing for Sysomos, and, while VP of social strategy at Salesforce Radian6, advised Fortune 500 companies such as L’Oréal, American Express, AMD, Dell, Avaya, CDW, Kraft Foods, and Coca-Cola.
She now works at Hootsuite, helping our enterprise customers navigate digital transformation and understand how it will impact their business.
We asked Amber to teach us how directors and managers can better understand the mindset and goals of CMOs and other executives. When it comes to social media, what metrics will impress leadership? How can social media teams gain executive support and increased budget for new social initiatives?
Bonus: Download our free guide that shows you how to 10X your social strategy and outperform your competitors. No fluff or tired tactics—features the tools, daily routines, and advanced techniques used by three world-class industry experts.
How to secure executive support for your social strategy
The one question every manager needs to ask their CMO
The willingness to see things from the perspective of the C-suite is what differentiates a good social marketing manager from a great one.
“I’ve been a CMO. And I would completely respect if a manager or director booked 15 minutes in my calendar to ask me what the current business priorities are. Just ask: What pressing things are we trying to solve right now as a business? And then go away and think about how your social media strategy can help the business reach those objectives.”
If your executive is on social, Amber recommends that you go through her LinkedIn profile and see who she’s connected with and what she shares. Do the same on Twitter and any other channel that she maintains a professional presence on. Once you have a list of the people and resources that matter to your CMO, follow those accounts and you might start to better see things through her lens.
“Internalize the challenges and risks that your CMO has to answer to the CEO for. Make them your own at the appropriate level—be accountable. Do that and you’ll stand out,” Amber says.
“As a social marketing manager, you may not know or be worried about the P&L [profit and loss] statement, but your CMO does. Go to her and say ‘I know you care about the P&L. What do I need to know about that? Can you give me a 15-minute overview of what role that plays in your world?’ If you do that you’re going to impress the hell out of her.”
After sitting down with your CMO, it’s likely you’ll realize that executives don’t care about shares, clicks, and views. “A smart social team will tell the CMO they want to ladder up their goals to marketing goals, which then ladder up to business goals,” Amber says.
“You might not tie social media directly to sales, but you need to show how it’s having an impact. How is social getting people to consider making a purchase? How do these channels push prospects to places they might actually buy? What types of media are moving people from one point to another on the customer journey?”
The value of social media doesn’t have to have a direct dollar correlation, Amber says. But again, attribution is key.
“It can be: ‘For every dollar I spend, I increase my pipeline by $500,000.’ If you can make those correlations it will be easy for you to keep your job versus simply saying, ‘Oh hey, we got a bunch of people to look at this piece of content’ without knowing what those people did afterwards.”
“Most CMOs today care about moving their organization from a cost centre to a revenue centre and being able to prove that,” Amber says.
Every CMO cares about 5 things—include these in your strategy
“CMOs are tired of hearing about social media as this end-all be-all,” Amber insists. “They’re tired of hearing that it’s going to save their souls and that they’re fools if they don’t jump in with both feet—with no consideration of the risks or cost involved.”
“For those of us that have been doing this for a while, these digital shifts are nothing new. Leaders don’t want to hear that social media is some sort of holy grail because 10 years ago the holy grail was having a website. And 10 years before that it was we had to be doing automated customer service. There’s always something new.”
When you are looking to sell your CMO on the value of social, explain to her how it supports and fits into a broader marketing strategy. Know how much budget, resources, and people will be needed to do it right. And know what kind of content resonates on which channels within your industry.
When you speak to your CMO you should be talking about the big five CMO concerns: revenue, cost, efficiency, differentiation, and customer satisfaction.
“Those levels of conversations are much more important than the number of likes, followers, shares, and retweets. The average CMO doesn’t care about that level of stuff,” Amber says.
Don’t tell your CMO about the power of social—show them
Managers and directors see the value of social. But your CMO may have never used social listening. Amber recommends that managers demonstrate the power of these insights by building a simple listening stream for your CMO to check daily. Include mentions of your brand, its products, customers, other industry executives, and competitors.
“Listen for negative brand mentions of the competition. If someone says ‘competitor XYZ is awful,’ that’s what I call an opportunity signal. And while it’s a little skeevy to hop all over that if it’s a one-off, it’s worth paying attention to if you start to see patterns. If people are repeating the same complaint, that might be a weakness that you can exploit.”
Email your CMO a quick social media highlight package once a week
Some CMOs might never log in to your listening stream. To combat this, send a quick regular email update with social insights. Break it into three categories. Limit your update to three to five points. Send this email every week.
The first paragraph should include industry news. What happened in your industry? What are people talking about on social? Did somebody get bought? Did somebody get sold? Did somebody have a complete train wreck of a week on social media?
Next, report on brand metrics. How the brand did on social? Did we release an ebook? Was there a product launch or webinar?
Conclude by highlighting any red flags for your organization or the industry. Was there a crisis in the industry that she should be paying attention to? Was there a particularly newsworthy headline that we ought to have a point of view on? Did we screw something up? If so, make sure you’re clear on what the impact of that will be.
“You’ll also want to create a system for things that your CMO needs to know about right now. I call these Bat Phone-type emails. Put 911 at the beginning of a subject line. With the real-time nature of social, you need a mechanism that says ‘open this email right away, this is something we need to respond to in the moment.’”
Social metrics are fine, but they need to pass the ‘So What’ test
Social teams talk to customers every day. As a result, you’ll likely have a lot of positive interactions—such as a glowing customer tweet about your product—to share with leadership. So how should you frame qualitative data for a CMO?
“If you’re going to put something in a report and call it out as a metric, I need the ‘so what’ factor,” Amber says. “You got all these likes? Great. What does it mean for the business? You got a million impressions? So what? What does this mean for our business? What’s the benefit?”
The key, says Amber, is to look for patterns, and then form a hypothesis that you can layer with quantitative data.
“Let’s say you think that customers who follow you on Instagram are really loyal and that all these engagements with your team [are] fueling that brand loyalty. Create a hypothesis. For example, ‘Customers that follow us on Instagram are more likely to have higher order value when they purchase from your store.’ Create that hypothesis and then go run that analysis. Chase down the data and figure out if that proved true. Then you’re showing your CMO that those interactions mean something, and then she will start to care.”
If a reporting method doesn’t exist, you can get creative and build one. “If you think that it’s something that could actually illustrate business value for your business, make it up, but create a model for that to be repeatable and show me how you connect the dots in that equation.”
Don’t hide the risks—highlight them
“As a leader I’ve had a lot of social marketers come to me with rainbows in their eyeballs and say, ‘Oh my God, this is going to be the best thing ever—we can’t lose with this!’ And my response is always ‘Okay, but what if this or this happens?’”
According to Amber, marketers need to be more honest about the risks in any social media marketing plan. “Demonstrate to your CMO that you have a really strong grasp of what might go sideways. That shows her you have the business maturity to take this on.”
A good business leader at any level—whether it be CMO or manager of a social team—looks at not only the benefits but the potential risks to the business as well.
“There are some very real business concerns that some companies have about social,” Amber explains. “Banks don’t want to be on Instagram because there’s all kinds of ways for them to violate FINRA and other regulations that are pivotal to their business. The possibility for them to screw it up on Instagram is simply not worth the potential gains.”
Have an honest discussion with your CMO about your proposed social strategy. Lay out the benefits alongside the potential downsides. Are there compliance or security issues that must be addressed? Have a plan for mitigating these risks.
You also need to have a remediation plan for when things don’t go as planned. Leaders are thinking of where things fit strategically, and a lot of time practitioners don’t pitch those details.
“CMOs often don’t care how you get it done, they just care that you do get it done. If you promise your CMO a certain result she’s going to hold you to that.”
Not every trend is worth following
Organizations can’t jump on every social trend and expect to do it well. Even if you have all the money and resources in the world, not all channels are right for all brands.”
“Should a multinational accounting firm like Ernst & Young be on Snapchat? I don’t think so.”
Focusing on a few things and doing them really well is way more important than spreading your efforts too thin and doing a lot of things in a mediocre way. Deciding which platforms to use should be a data-driven decision. Figure out where your customers are and focus your efforts there.
“I think a lot of companies would benefit from teams that don’t try to move faster, they try to move smarter. When it comes to trying new tactics and channels, start with a solid hypothesis about why it’s a good idea and show you’re CMO that you’ve considered the risks and investments required to do it well. Lay out a thoughtful business case.”
Watch Amber Naslund’s master class on proving social ROI to executives. In this on-demand webinar, Amber teaches you how to build a measurement framework that earns the praise (and budget approval) of your executive. 
Watch the Webinar Now
With files from Michael Aynsley
The post Want Your Executive to Invest More in Social Media? Follow This Advice appeared first on Hootsuite Social Media Management.
Want Your Executive to Invest More in Social Media? Follow This Advice published first on http://ift.tt/2rEvyAw
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bizmediaweb · 7 years
Text
Want Your Executive to Invest More in Social Media? Follow This Advice
“Everyone talks about getting buy-in from executives and solving business problems with social media,” says Amber Naslund. “But I’ve been a VP and a CMO. And I wish more managers would ask their CMO to spend 15 minutes with them. It’s really simple and can help close that disconnect between social and business strategy. Book some time in your CMO’s calendar. Ask your CMO ‘What are the big business priorities right now?’ And then go away and think about how social can help your company win in those areas.”
Amber speaks from experience. She’s the coauthor of the best-selling business book The NOW Revolution, former SVP of marketing for Sysomos, and, while VP of social strategy at Salesforce Radian6, advised Fortune 500 companies such as L’Oréal, American Express, AMD, Dell, Avaya, CDW, Kraft Foods, and Coca-Cola.
She now works at Hootsuite, helping our enterprise customers navigate digital transformation and understand how it will impact their business.
We asked Amber to teach us how directors and managers can better understand the mindset and goals of CMOs and other executives. When it comes to social media, what metrics will impress leadership? How can social media teams gain executive support and increased budget for new social initiatives?
Bonus: Download our free guide that shows you how to 10X your social strategy and outperform your competitors. No fluff or tired tactics—features the tools, daily routines, and advanced techniques used by three world-class industry experts.
How to secure executive support for your social strategy
The one question every manager needs to ask their CMO
The willingness to see things from the perspective of the C-suite is what differentiates a good social marketing manager from a great one.
“I’ve been a CMO. And I would completely respect if a manager or director booked 15 minutes in my calendar to ask me what the current business priorities are. Just ask: What pressing things are we trying to solve right now as a business? And then go away and think about how your social media strategy can help the business reach those objectives.”
If your executive is on social, Amber recommends that you go through her LinkedIn profile and see who she’s connected with and what she shares. Do the same on Twitter and any other channel that she maintains a professional presence on. Once you have a list of the people and resources that matter to your CMO, follow those accounts and you might start to better see things through her lens.
“Internalize the challenges and risks that your CMO has to answer to the CEO for. Make them your own at the appropriate level—be accountable. Do that and you’ll stand out,” Amber says.
“As a social marketing manager, you may not know or be worried about the P&L [profit and loss] statement, but your CMO does. Go to her and say ‘I know you care about the P&L. What do I need to know about that? Can you give me a 15-minute overview of what role that plays in your world?’ If you do that you’re going to impress the hell out of her.”
After sitting down with your CMO, it’s likely you’ll realize that executives don’t care about shares, clicks, and views. “A smart social team will tell the CMO they want to ladder up their goals to marketing goals, which then ladder up to business goals,” Amber says.
“You might not tie social media directly to sales, but you need to show how it’s having an impact. How is social getting people to consider making a purchase? How do these channels push prospects to places they might actually buy? What types of media are moving people from one point to another on the customer journey?”
The value of social media doesn’t have to have a direct dollar correlation, Amber says. But again, attribution is key.
“It can be: ‘For every dollar I spend, I increase my pipeline by $500,000.’ If you can make those correlations it will be easy for you to keep your job versus simply saying, ‘Oh hey, we got a bunch of people to look at this piece of content’ without knowing what those people did afterwards.”
“Most CMOs today care about moving their organization from a cost centre to a revenue centre and being able to prove that,” Amber says.
Every CMO cares about 5 things—include these in your strategy
“CMOs are tired of hearing about social media as this end-all be-all,” Amber insists. “They’re tired of hearing that it’s going to save their souls and that they’re fools if they don’t jump in with both feet—with no consideration of the risks or cost involved.”
“For those of us that have been doing this for a while, these digital shifts are nothing new. Leaders don’t want to hear that social media is some sort of holy grail because 10 years ago the holy grail was having a website. And 10 years before that it was we had to be doing automated customer service. There’s always something new.”
When you are looking to sell your CMO on the value of social, explain to her how it supports and fits into a broader marketing strategy. Know how much budget, resources, and people will be needed to do it right. And know what kind of content resonates on which channels within your industry.
When you speak to your CMO you should be talking about the big five CMO concerns: revenue, cost, efficiency, differentiation, and customer satisfaction.
“Those levels of conversations are much more important than the number of likes, followers, shares, and retweets. The average CMO doesn’t care about that level of stuff,” Amber says.
Don’t tell your CMO about the power of social—show them
Managers and directors see the value of social. But your CMO may have never used social listening. Amber recommends that managers demonstrate the power of these insights by building a simple listening stream for your CMO to check daily. Include mentions of your brand, its products, customers, other industry executives, and competitors.
“Listen for negative brand mentions of the competition. If someone says ‘competitor XYZ is awful,’ that’s what I call an opportunity signal. And while it’s a little skeevy to hop all over that if it’s a one-off, it’s worth paying attention to if you start to see patterns. If people are repeating the same complaint, that might be a weakness that you can exploit.”
Email your CMO a quick social media highlight package once a week
Some CMOs might never log in to your listening stream. To combat this, send a quick regular email update with social insights. Break it into three categories. Limit your update to three to five points. Send this email every week.
The first paragraph should include industry news. What happened in your industry? What are people talking about on social? Did somebody get bought? Did somebody get sold? Did somebody have a complete train wreck of a week on social media?
Next, report on brand metrics. How the brand did on social? Did we release an ebook? Was there a product launch or webinar?
Conclude by highlighting any red flags for your organization or the industry. Was there a crisis in the industry that she should be paying attention to? Was there a particularly newsworthy headline that we ought to have a point of view on? Did we screw something up? If so, make sure you’re clear on what the impact of that will be.
“You’ll also want to create a system for things that your CMO needs to know about right now. I call these Bat Phone-type emails. Put 911 at the beginning of a subject line. With the real-time nature of social, you need a mechanism that says ‘open this email right away, this is something we need to respond to in the moment.’”
Social metrics are fine, but they need to pass the ‘So What’ test
Social teams talk to customers every day. As a result, you’ll likely have a lot of positive interactions—such as a glowing customer tweet about your product—to share with leadership. So how should you frame qualitative data for a CMO?
“If you’re going to put something in a report and call it out as a metric, I need the ‘so what’ factor,” Amber says. “You got all these likes? Great. What does it mean for the business? You got a million impressions? So what? What does this mean for our business? What’s the benefit?”
The key, says Amber, is to look for patterns, and then form a hypothesis that you can layer with quantitative data.
“Let’s say you think that customers who follow you on Instagram are really loyal and that all these engagements with your team [are] fueling that brand loyalty. Create a hypothesis. For example, ‘Customers that follow us on Instagram are more likely to have higher order value when they purchase from your store.’ Create that hypothesis and then go run that analysis. Chase down the data and figure out if that proved true. Then you’re showing your CMO that those interactions mean something, and then she will start to care.”
If a reporting method doesn’t exist, you can get creative and build one. “If you think that it’s something that could actually illustrate business value for your business, make it up, but create a model for that to be repeatable and show me how you connect the dots in that equation.”
Don’t hide the risks—highlight them
“As a leader I’ve had a lot of social marketers come to me with rainbows in their eyeballs and say, ‘Oh my God, this is going to be the best thing ever—we can’t lose with this!’ And my response is always ‘Okay, but what if this or this happens?’”
According to Amber, marketers need to be more honest about the risks in any social media marketing plan. “Demonstrate to your CMO that you have a really strong grasp of what might go sideways. That shows her you have the business maturity to take this on.”
A good business leader at any level—whether it be CMO or manager of a social team—looks at not only the benefits but the potential risks to the business as well.
“There are some very real business concerns that some companies have about social,” Amber explains. “Banks don’t want to be on Instagram because there’s all kinds of ways for them to violate FINRA and other regulations that are pivotal to their business. The possibility for them to screw it up on Instagram is simply not worth the potential gains.”
Have an honest discussion with your CMO about your proposed social strategy. Lay out the benefits alongside the potential downsides. Are there compliance or security issues that must be addressed? Have a plan for mitigating these risks.
You also need to have a remediation plan for when things don’t go as planned. Leaders are thinking of where things fit strategically, and a lot of time practitioners don’t pitch those details.
“CMOs often don’t care how you get it done, they just care that you do get it done. If you promise your CMO a certain result she’s going to hold you to that.”
Not every trend is worth following
Organizations can’t jump on every social trend and expect to do it well. Even if you have all the money and resources in the world, not all channels are right for all brands.”
“Should a multinational accounting firm like Ernst & Young be on Snapchat? I don’t think so.”
Focusing on a few things and doing them really well is way more important than spreading your efforts too thin and doing a lot of things in a mediocre way. Deciding which platforms to use should be a data-driven decision. Figure out where your customers are and focus your efforts there.
“I think a lot of companies would benefit from teams that don’t try to move faster, they try to move smarter. When it comes to trying new tactics and channels, start with a solid hypothesis about why it’s a good idea and show you’re CMO that you’ve considered the risks and investments required to do it well. Lay out a thoughtful business case.”
Watch Amber Naslund’s master class on proving social ROI to executives. In this on-demand webinar, Amber teaches you how to build a measurement framework that earns the praise (and budget approval) of your executive. 
Watch the Webinar Now
With files from Michael Aynsley
The post Want Your Executive to Invest More in Social Media? Follow This Advice appeared first on Hootsuite Social Media Management.
Want Your Executive to Invest More in Social Media? Follow This Advice published first on http://ift.tt/2u73Z29
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ramialkarmi · 7 years
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Beauty brands are now paying dogs and cats to tout their products on Instagram
Wearing a white bathrobe, Chloe is comfortably sprawled on a grey fur blanket. She looks intently at the camera, while a silver tray full of Urban Decay cosmetics lies at her feet. 
Sounds like your regular beauty influencer featuring a paying advertiser in a post on Instagram? Chloe is anything but. She is a mini frenchie – merely one of the many rising stars in the world of social pet influencers.
And increasingly, these four-legged furballs are becoming the latest faces of beauty brands, touting their products and headlining some of their biggest digital campaigns.
Urban Decay, The Body Shop, Too Faced, Nyx and Smashbox are among the beauty brands that have recently chosen to hire dogs and other pets as their brand ambassadors, specifically on Instagram. There has been an uptick in the number of beauty and fashion brands inquiring to partner with pets in recent months, confirmed Loni Edwards, managing partner at The Dog Agency, an influencer agency that specializes in matching brands with pet influencers.
After a long day, we love coming home to our besties 💕 We hope everyone gave their pups lots of love and play time on #NationalPuppyDay 🐾 We are so proud to be cruelty free! || #nyxcosmetics
A post shared by NYX Professional Makeup (@nyxcosmetics) on Mar 23, 2017 at 8:44pm PDT on Mar 23, 2017 at 8:44pm PDT
Wait, there are pet influencers? Yes, due to the rise of the visual web and platforms like Facebook and Instagram, marketers have had a growing interest in hiring social media personalities to hawk their products in recent years.
While these influencers were initially humans, over the past few years people have also taken to following famous dogs, cats and other animals on Instagram and other social networks. Some, like the collective account DogsofInstagram, boasts over 4 million followers. And brands, including Mercedes Benz and Budweiser, have enlisted such pet influencers for ad campaigns.
Marketers either feature photos with these pets on their feeds, or get shout outs from the pets on their personal accounts. And they aren’t just aligning with these pet stars to rack up the likes. 
The brands are also deliberately partnering with these pooches to let their commitment against animal cruelty be known far and wide. Both Urban Decay and The Body Shop have specifically been running Instagram posts against animal cruelty recently. 
I loathe tests...especially when they are done on animals! Do you know if your makeup and skin care are cruelty free? @urbandecaycosmetics doesn't test on animals. Check out your bathroom to make sure your favorite items don't test on harmless animals. #urbandecaypartner #UrbanDecay
A post shared by TOAST MEETS WORLD™ (@toastmeetsworld) on Jul 6, 2017 at 8:39am PDT on Jul 6, 2017 at 8:39am PDT
The Body Shop, for example, recently launched “Forever Against Animal Testing,” its multi-year ad campaign that aims to raise awareness on the cruelty of animal testing in cosmetics and gather 8 million global signatures by 2020 to petition the U.N. to ban animal testing in cosmetics globally.
Instead of relying solely on beauty bloggers and influencers as it has traditionally, the brand chose to also partner with five pet influencers including Tuna Melts My Heart, Toast Meets World, Mr. Bagel the Chinchilla, Bunny Mama, and Dogs of Instagram. Additionally, human fashion and beauty influencers Kristen Leanne and KeikoLynn were also part of the campaign.
Remember Bruiser's Bill from Legally Blonde 2 (hey @reesewitherspoon!)? Let's help get @thebodyshop to 8 million signatures on their petition to ban animal testing in cosmetics and take it straight to the United Nations! I am proud to be a #TheBodyShopAmbassador and #ForeverAgainstAnimalTesting. #ad
A post shared by TOAST MEETS WORLD™ (@toastmeetsworld) on Jun 22, 2017 at 11:27am PDT on Jun 22, 2017 at 11:27am PDT
"We’re not traditional, we’re quirky and different and are always trying to find ways to advertise that aren't mainstream," Andrea Blieden, vp of marketing for The Body Shop, told Business Insider. "But this was more than that, it was about remaining true to our activist roots. This is a campaign against animal cruelty, so who better to speak for the animals than the animals themselves?"
But there's no denying that these pets help the brands broaden their audience, as well as their reach and scope. With so many pets netting thousands and millions of followers these days, brands can easily achieve scale, often at a price much lower than human influencers. (Regular influencers make anywhere between $1,000 to $200,000 on Instagram, while a pet influencers can make between $2,000 to $5,000 per post.) Plus, posts with pets in them tend to outperform regular posts, with higher levels of engagement, said Edwards.
"There’s been a greater push from brands because pet influencers in general provide a lot of value," she said. "The content outperforms because it tends to get higher engagement, has more viral potential and people are more likely to tag their friends."
"Pet influencers enjoy strong engagement rates as their content may be more shareable, more likely to elicit a response, and overall feel less promotional -- even when they are touting a product," added Kamiu Lee, head of business and development strategy at influencer network Bloglovin'.
But above all, the demand for pet influencers among specific categories like beauty brands is reflective of a bigger trend for Lee. According to her, as more consumers become pet owners and begin to consider pets to be a part of their family, verticals beyond pet food, such as home, CPG and beauty brands are starting to leverage pet influencers.
"Household cleaning brands can work with pet influencers to highlight the effectiveness of their product against everyone's furry family member and beauty brands can highlight their commitment to animal friendly products by working with pet influencers," she said. "The personal nature of a pet lends itself well to telling a story around a personal product you might buy for yourself."
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