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#this is why y'all need to process ur grief
spicyvampire ยท 3 years
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Xu Wenwu : what were you doing while your mom was getting killed?????
7 years old Shang-Chi :
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kirythestitchwitch ยท 4 years
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okay so I have calmed down a bit since the Incident but I wanna tell y'all about a customer interaction i had tonight at my food service job. so my restaurant works like subway but for fake Mexican food right? start at one end, work your way down. this guy comes in by himself, talking on his phone. my coworker goes down to start his order. y'all it took him 10-12 minutes to get him through the line with two burrito bowls. he debated every topping with this person he was on the phone with, spoke in a really quiet voice so the other girl had to keep being like "huh? what?" for the record, we have these big hood vents for the grill that are constantly on making a fuckton of noise, and we have the Company Music Station playing. plus if you try to talk to us through the glass with ur head down, we ain't gonna hear shit. so it is occasionally a trial to hear them as a perfectly functioning hearing person, which my auditory processing disorder ass certainly is Not.
so okay, we get this guy to the end of the toppings and I, the cashier, start piping in with "Is this for here or to go, sir? would you like any queso to go with your chips?" the guy gets two scoops of queso to go on his bowls and then says sure to the chips. So I get everything together, pack it up for him and ring him up. For context, our queso is a dollar a 2oz scoop and there are at LEAST two signs at eye level that point this out. just keep that in mind.
so I ring him up and then notice I missrung an item, over charging him. "Hold on one second, let me fix this!" so I fight with the computer for a minute bc once you hit the Pay button on the register to see the subtotal, you can't delete any items without doing Voids which are Bad according to my boss and require a manager's code.
"Sorry about that!" I say after fixing it, and tell him his new total. he, still talking on his phone, pulls out some cash and hands it to me. i start doing the change and he goes, "wait a minute, how much were the bowls?"
so I grab his receipt and show him where the bowls were on it. he goes, "What is this?" and points to the four (4) scoops of queso. so I start explaining how it's for the two scoops he got on his bowls and the two sides of queso for his chips and he interrupts me and says, "Why are you shouting at me, there's no need to shout."
and i pause and review my tone, which as far as I know was just my Helpful Customer Sevice voice projecting over the hood. But okay, maybe I was being too loud. "I'm sorry sir, i wasnt aware i was being so loud." i say, and continue to explain to him the queso prices. at the end he shakes his head and pulls the two sides of queso out of the chip bags.
"No I don't want these, I didn't know they were gonna cost, I thought you were just offering." he says. okay, I think, not a big deal I'll just... get him his money.
now if you think my boss thinks Voids are bad, they are nothing to how she feels about Refunds. i dont even know how to do a refund on our system bc it is so Not Intuitive and you need Express Permission from my boss to do it. So I call her up and explain the situation. she says since it was just the dollar sides, just pull the money out of the register and she'll fix it later. okay, no prob!
so I get this guy's money, and his change he interrupted me giving him, and go to hand it back to him. "okay so I got your refund and those are $2.18 and here is the rest of your change!" I say, hands outstretched to give him his change.
He fuckin goes, "No, you keep that as a tip and a reminder not to be rude to people." and he turns around and leaves. and I'm just left standing there like ????!!???? holding $3 and some change going through the five stages of grief while my next customers are like ๐Ÿ‘€๐Ÿ‘€๐Ÿ‘€๐Ÿ‘€๐Ÿ‘€
and anyways that's my villain origin story
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