TURSO workshop's FAQ
Cross-posted from Etsy!
Care instructions
We recommend washing our items upon receiving them: you may wash silicone items with warm water and dish soap. If they feel a bit sticky, we recommend rubbing a small amount of baby powder on the surface!
Custom and personalised orders
We do custom orders! Send a message and we'll get back to you, typically the same day.
Sizing details
If you're unsure about the dimensions of our items, please use a measurer or a website like iruler.net to determine the size. Measurements are included in each listing's descriptions, so please read them carefully!
Returns
As our items are handmade and made-to-order, we will not accept returns or refunds for all of them. However, it may be possible to negotiate a refund for some of our items – please get in touch with us. Also please note that shipping and other additional costs cannot be refunded. As a buyer, you have to take care of shipping costs when returning the item.
Where is my order's tracking information?
All new shipments (shipped after Nov 1, 2022) include a tracking number. We will also use an express shipping method for countries that accept express letters. You can find the tracking information from your order's details. If you can't see it, please send us a message!
Are you a company? Who are you?
We're not a company, but indie creators who like to spend their spare time helping others with their projects!
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Do you use Mastodon? We can be found there as well! ^^
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Our updated color charts! Top is glow-in-the-dark silicone colors, below glitter and availabe normal silicone colors.
If you're looking for a specific shade or combination of colors, just send us a message and let us know! We'll make it for you, no extra charge.
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We've been away for a bit, but now it's time to be back and resume working on TURSO projects after a year-long hiatus! Here are some recent glittery items: pink large canine nose, a pink regular tongue and a white big cat nose (all with "Sakura Pink" glitter accents)!
Interested in what you see? Check out our entire selection and place an order at https://tursoworks.etsy.com – currently we focus in creating and producing silicone casts only! We can make custom colors and combinations too (for no extra charge!), just send us a message over on Etsy. :3 Thanks!
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An example of our tentacle fursuit tongue, black silicone with green glitter!
We’re open for orders in our Etsy shop: https://www.etsy.com/listing/883100205/glitter-effect-tentacle-silicone-tongue
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TURSO is having a sale! See the new discount item section in our Etsy shop, plenty of noses and tongues available in various colors – 60% off!
https://www.etsy.com/shop/tursoworks/?section_id=30636439
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Some glitter toony canine noses, and glitter tongues! :)
http://tursoworks.etsy.com
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