Okay, a calmer, cooled, more put together rant record.
Can I just start with how on earth could a hostile workplace to this degree exist..
I started in the service department around Easter. I remember this because I was given these dollar packs of puncha-balloons.
The male employee (D) was the manager and the female employee (H) was assistant manager.
Tbh they are still the same job titles today...
I work in an office with two female receptionist (P) and (K). When I first started I was supposed to take messages, or page the advisor to speak with the client calling. I also responded to voicemails, and ran said paper "tickets" to the advisor to give call backs. While I don't whole heartly agree with process, fine it's the rules so compliance it is.
The longer I've been back here the worse (H) would become.. at first it was just bad looks. You know like stank face, when you don't like someone so you stare them down a lot to "intimidate". For a while she tried like hell to brainwash me to be the company snitch and rat out every little misdeed. I told her no thanks, that's not my job, and I'm not here for drama. After all that is why I transfered from the front desk, my coworker up there was certified crazy.
When she (H) realized I'm no help in that field she began ostracizing me. Then she directed her attention to (K).
Side note (K) used to be friends with (H) , like 20 years of friendship. (H) had (k) hired to help the reception office. She was hired right before I transferred. Another side note (K) end up helping a married in family member get a job here to (L).
Back to where I was though. (K) and I began talking and getting to know each other since we share an office. She is nice, and live in Jersey for some time because when she gets upset, she has a hard jersey accent. But anyway, (H) didn't like that (k) and I were nice- friendly to one another. (Maybe jealousy, since that was her friend first)
So instead of getting over their jealousy, they decided to micro manage agressively. This started with changing the rules to something new and different everyday, while this is fine, she wouldn't communicate that things had changed. So because these rules were not communicated to the reception office, obviously they were broken in (H)'s eyes . So she would take upon herself to burst through our office door, *during business hours* *while we are working* *answering phones* and she would begin yelling at us like we are dogs that pissed on the floor. After these "meetings" as she dubbed them, she would leave and continue on as nothing happened. After so many times of this cycle happening she upped the Annie. Now she was screaming and cursing.. she did this so loud in fact, a customer I was on the phone with and assisting heard her antics and was embarrassed and stated "I'm so sorry, I see I called at a bad time.. I , uh, I'll just drive up there and ask a service advisor because I can hear your office is ,uh, in the middle of something..." I feel so mortified I apologized to her and stated "I severely apologize for the outbursts you hear it is the service manager, I'm sorry you can hear her" and disconnected the call.
Around this time (P), who also sits here with (K) and I, had left for a small vacay- break thing. Took a few days off type deal. During this another situation arrived involving a customer being told by an advisor that we do not work on a certain brand of vehicle. This customer called back demanding a manager so they were given to (H). Now you would think as a manager you would investigate who the client talked to since it could not be provided. Nope. No. Not even close... Instead (H) decided to snatch the door so hard I believed the office was in danger. *Still answering phones btw* She begins not yelling but screaming at us, stating that someone is getting fired for telling a customer no. " WHAT WOULD POSSES US TO TELL SOMEONE IF WE WORK ON A BRAND OR NOT. YOU ALL ARE RECEPTIONIST, YOU ARENT ADVISOR MECHANICS OR THE LIKE. SO ONE OF YOU FESS UP NOW WHO SPOKE TO *REDACTED* AND TOLD HER WE DONT WORK ON THOSE. BECAUSE YOU ARE DONE!!!" Obviously none of us spoke to her because as previously mentioned.. we take messages in carbon books that duplicate the message as we write them. We checked them all, no entry for ms. *Redacted* not happy that we told the truth she decided to scream again, this time stating "WELL SINCE YOU ARE ALL LYING AND COVERING FOR ONE ANOTHER ILL WAIT TILL YOU ARE ALL PRESENT, ILL HAVE THE CLIENT COME IN, AND ILL DO A VOCAL LINE UP SO SHE CAN PICK YOUR VOICE OUT AND I CAN FIRE YOU AND WRITE THE REST UP FOR COVERING. KEEP IT UP AND ILL REPLACE ALL OF YOU!!
Obviously upset/distraught by the prospect of being fired for something we didn't do, I confided in a service advisor (M). What I didn't know is that (M) was the person that spoke to *redacted* and said we don't work on the brand of vehicle she had, as she was told by (H) . (M) confronted (H) and told her what really happened and (H) wouldn't even apologize. Hell she even acted like it never happened. Right back to "normal".
Not long after this she decided we are to where uniforms. Again I have no quarrel with these things, as long as it's communicated to me so I can follow. Here where the quarrel is. (H) does not and will not answer you if it's afterhours/weekends (when serviced is closed). (H) decided it was appropriate to start an unconsensual group chat, giving out our personal phone numbers to everyone in the group, past 7 at night once we are all long off the clock and long been home. She did this to let us know there is a new uniform policy in place and if we don't have clothes to comply we have the weekend to buy them. If we do not do this we will be written up and or fired for insubordination. So naturally panicked, we all rushed to get this dress code in order.
*dress code in question * "employees must wear closed toe shoes, black-khaki-gray pants, and until polos are ordered, solid color "nice" dress shirts are permitted."
Most of us had at least part of this requirement, but some of us still have to buy stuff to cover a week's worth of this dress code. (Not doing laundry ever night sorry)
That next Monday rolled around and for the most part we all were in compliance. No harm, no foul, all good! Accept there was foul... She meant the dress code for just my office (K,P, and I) nobody else in the entire department was told this same "code". I spoke with (H) and explained all my dress shirt were not just a single solid color.. is there anyway I can wear one of my hundreds patterned dress shirts instead of wasting money on a shirt I'll temporarily wear till the uniform polos came in. (H) caved and said this was fine. A few days later I had to go up to the front building (where the gm, and front desk are located) while up there the front desk was talking to me about how great the new shirts were, I told her how we don't have any, in fact nobody even collected orders like colors and sizes from us. Hearing this she called the gm over and told him about it and he had me get my offices colors and sizes to return to the front desk. (H) found out and tried to confront me in a room with other people trying to humiliate/ intimidate me. I told her I wasn't sure what was happening, then later texted her to say what happened above and that I didn't say it earlier when asked in person because I don't take to be humiliated or intimidated in front of other people. I am not the kind of person that accepts being talk down to like an animal. Per usual, (H) sent "K" and spoke no more.
After that it seemed to cool down and die off a little. I thought maybe (H) will finally be chill. We got 2 uniform shirts and went about our days.
Around june-july I decided to apply to college for EMT class. I was accepted and won a scholarship! I got my acceptance packet which contained dates-times-and other information on requirements and class. Not only did I save it to multiple emails and devices. But I sent it to (H) and human resources for the days off to go to the mandatory orientation for the school and got it approved by the HR coordinator.
A few days before my orientation, I received a text from (H) she decided that I could give up my *accepted* day off since (K) was booked for a half day due to doctor's appointment. When I responded and told her that's not an option my all day orientation was mandatory and my scholarship is riding on this, she told me that (K) and I need to fight it out and decide who's stuff is more important.
Instead of continuing text I was furious and marched straight up to the GM's office and keyed him in on what was happening. I showed him the text she sent as well. What I didn't know till then was as I marched up there, she saw me, panicked, and texted the gm changing the whole story, stating that she didn't realize two people were off and needing to utilize one the the front desk employees to cover.
Irritated, I began telling him of all the above listed issues, and he cut me off saying I need to understand (H) is going through her own things and I need to give her slack. "She's trying" This statement only proved to me complaints go nowhere but the trash so instead I've been keeping a notebook at home and now I'm transferring it to digital file here.
Orientation came and went, (and I went to it by the way) and things died down once again, I sent (H) another email remindering her, of the schedules and now needed screenings and requirements. She never acknowledged the email, so I asked in person if she got them, she looked me up and down, rolled her eyes and said yes then turned her chair away so I would leave.
Before I did though, I stopped and reminded her that some schedule will need to be in the works since my shift is currently 8-5 and my class is currently 5-9. She spun her chair , pissed, and told me I need to figure it out, and while I was at it figure which is more important, my job or my college. *Stupid comment really but whatever*
When I didn't back down she told me she will just have to hire someone to make up the two 30 min leaves for each week, since I wont work them. I told her good luck, turned and left.
August arrived , requirements are done (not easily mind you I got flack from (H) on it to.
I think it's part of the reason she demands Dr notes no matter what. And again it was only for my office. Nobody else in service had to follow that rule. Keep in mind we had advisors that would leave for their 30 minutes to an hour lunch break and not come back for multiple hours at a time.
But whatever... This brings us to near current time. The week before last Thursday I think, (K) had been going through a lot of personal stuff, stuff I ain't getting into. (K) also has multiple autoimmune diseases. They can be triggered into worse episode with stress, so she was vomiting and passing blood anally. An employee (B) overheard her vomiting in the bathroom and decided to react by rushing to get Lysol spray and Lysol wipes, and begin wiping everything (K) touched, claiming "well can't be to careful got family with cancer" then ran off to (H)'s office. (K) then went to (H)'s office to let her know that she was having a medical episode and needed to go home to eliminate any further stress which would end up leading to hospitalization. Instead of being a kind considerate or even thoughtful individual (H) decided to take it upon herself to not just spray (K) but instead soak and suffocate her with Lysol spray. Not only is this an arrestable offense and a felony charge . The object she used, being the Lysol spray is an allergic trigger to (P) and would cause her to have such an allergic reaction that she would die if not be hospitalized for at least a month. This humiliated (k) and thus (K) went home without any further instruction she had ingested so much Lysol in fact that she can no longer talk for 3 Days time because it had burned her vocal cords and throat. Due to this I had to cover those shifts and didn't get to leave on normal scheduling. I had to leave it at 5:30 instead when service closed. Last week (K) had custody court as expected in these matters it got emotional and hard to deal with, (H) told her well it's video court, just do it on campus in your car. She did this and court went bad and (k) was super upset and she was asked to go home by main manager (D). That Thursday and Friday the owners brother was sent to service to manage and reshape protocols and policies due to overall bad reputation. Friday, I walked in there in front of (D), (H), & (T)- owners brother and reminded (H) my official schooling begins Monday August 22 at 5pm. She faked being friendly and said that's wonderful and thanks for reminding her. I say fake because the second I stepped in this Monday (yesterday) she blew my cell phone up claiming I had never told her my class schedule or that I ever told her my times and dates that I need to leave early and what not.
Thank you over to today and before I even left my driveway this morning she started blowing my phone up saying she didn't get all of my class schedules and I need to figure out why and that and that I need to figure it out and get it over to her cuz she only has 2 months so when I answered her stating okay let me see where the mistake was she sent back she only had 2 months which she's already stated so instead of answering her wait until I got to work resent it and then ask her in person if she got them as of 5:00 p.m. today she has now told me I am a part-time employee losing my benefits and she's going to hire someone to cover the hours that I can't wish by the way is an hour's it's 30 minutes at most I have to be somewhere at 5:00 I need to leave by at least 4:15 4:30. The more and more that happens I will come back to this post and I will add it and we'll just keep going
Update 8.23.22 @ 6:35pm
Tried to talk to the general manager, apparently I am the bad guy.
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