#i loveee the library front desk everyone is polite and people will just ask you anything

[elftwink]

one major difference i have found between service industry work (in my case food service but this is widely applicable to similar jobs) and other public-facing positions is that the job itself is often very similar because people is the same, it's just in service everyone approaches you already thinking they're right and you're a fucking idiot and its their god given right to disrespect you, where in other positions even if they are not nice to you they usually acknowledge that you know more than them on issues pertaining to your job. like the difference in behaviour from people who see you as serving them vs helping them is unreal. i am doing literally the exact same things. customer is always right mentality did irreparable damage to the fabric of society

#good idea generator #i loveee the library front desk everyone is polite and people will just ask you anything #they assume so much knowledge and access to data #ill be like 'just one moment let me look that up in the system' [googles name of school + upcoming events] #also not in a mean way but i never realized until i worked here how little anybody is googling anything #i think its funny and i also love to google things for people so i am perfectly suited to this #and some questions even though they are googleable the issue is more that the person isnt totally sure what theyre asking #but like. the library hours are visible on the home page. and outside the building that you just walked into on a sign #PPL DO NOT READ SIGNS. i knew that from other jobs but good lord people do NOT even GLANCE at signs #ppl would fully walk past like 4 signs about a specific thing and proceed to ask me a q about the thing. after waiting in a line #constantly CONSTANTLY ppl are trying to enter or exit through locked doors. clambering over closed signs to do so #its someones job when the library closes specifically to point out the signs and direct ppl to an open exit #and still often people will get up to the automatic doors and be baffled and confused as to why they dont open #but like even this i dealt w/this at my food service job and it was so frustrating #bc when you had to confront these people they would get MAD AT YOU. furious that they didnt read a sign telling them where to line up #but at the library people are polite and apologetic so you know it's not malice or entitlement ppl are just kind of inattentive #monumental difference tbh i actually love front counter so much people are so fun #and i like it when nobody is actively trying to kill me with their mind while we speak