#she kept telling her we hadnt gotten new cups in weeks so they definitely werent different

[anotherpapercut]

one of my favorite things a customer has ever accused me of was 6 years ago when I worked at Rita's (an Italian ice and frozen custard chain) a woman who came in every day with her husband and ordered the exact same thing insisted that the cups were smaller than usual and when we told her that they weren't she started screaming at me and my shift lead that we were "obviously shrinking the cups back there"

I still wonder constantly how she thought we were doing that

#still remember their order too. 2 large cherry and vanilla gelatis (vanilla custard on bottom then cherry ice then more custard) #her husband looked extremely apologetic the whole time and left us a couple extra dollars for a tip #my manager ended up giving her the ritas corporate number so shed leave lmfaooo but it was insane #her husband had bought the ices from me then she stormed back up with him a few minutes later demanding i remake them #because she insisted i had not given her a large cup and she knew bc she came every day and got the same thing #so i pulled out 1 cup from each of our 3 sizes and showed her that hers was obviously the large #and she kept insisting i was lying and asking for a manager. so i got my shift lead and brought her up front #which she was already annoyed about bc she was in the middle of making new italian ice which is a whole process #she kept telling her we hadnt gotten new cups in weeks so they definitely werent different #and the lady just yelled 'well then you 2 must be shrinking them back there!' and my lead started laughing in her face #which just made her more mad but it was unbelievably funny. still is. like how and why would we do this ma'am