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DARKNICITY.
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Exceptional Service for an Exceptional Experience
Selecting a restaurant isn’t always easy. Especially when you want to celebrate something special. You trust that the restaurant will do their part to make the experience unique and memorable. This is an example of getting it right.
The Reservation
In the fall of 2022, I made a reservation at Oceanaire, the seafood restaurant. While making that reservation, I filled in the box which asked if…
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How QR Codes in Restaurants are Eroding The Customer Experience
The use of QR codes in restaurants has been embrassed by owners, but there are some serious risk they may want to consider and if it’s worth losing business over.
A quick history of QR Codes
QR Codes have been around in some fashion since they were introduced by a Japanese company back in 1994 for the purpose of labeling automotive parts. You’ll likely recognize the mix of black squares that…
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THE EXPERIENCE MATTERS
After visiting dozens of restaurants this year as the publisher of a regional food and dining guide, Taste of 575, I have learned that the restaurant dining experience is about much more than the food. It may also be a cautionary tale about restaurants losing control of their customer experience.
After visiting dozens of restaurants this year as the publisher of a regional food and dining guide,…
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