#OR we literally owe delta money from four years ago. somehow i don’t think that’s true.

[sailboatclub]

i hate john mulaney but he was right delta airlines is a fucking nightmare

#hold on i have to tell this story here i just need to be heard #booking flights using an ecredit from 2020. from a flight that was supposed to be in MARCH 2020 #so you can understand why we got full credit back for it #anyway the delta website won’t let us use our ecredits online for some reason so we have to call. obviously this is a bad idea but it’s what #there is #we call. we say we’re trying to book with an ecredit. we give our ecredit numbers to the lady #the lady is silent for a long time. she comes back to say that there is basically no money on the credit due to change fees #‘basically no money?’ we say. ‘what does that mean?’ #she says the change fee is $200. unclear if this is per person or flight or both. #but there are two options if this is true: either there is still $163 on the credit (not fucking basically nothing) #OR we literally owe delta money from four years ago. somehow i don’t think that’s true. #we hang up and do some digging. we find the original cancellation email from 2020 that says in big bold letters ‘ALL FLIGHTS IN MARCH 2020 #WILL HAVE NO CHANGE FEES’ #we prepare to call back but i decide to check the website functionality one last time and somehow it actually works even though it has not #at all one single other time. I book the flights. my credit of almost $600 is applied. #idk if she just didn’t realize the og flights were from march 2020 but??? either way completely bs info was given #and money from four years ago isn’t real so these flights were basically free #no it still cost money bc flying is more expensive now than four years ago. but still #fuck you delta airlines for real #milk post