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#luckily i share a separate accoutn with my sister where we pool our ebooks for a bigger collection we can both read
scribblingface · 9 months
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hey so important heads up for users of amazon (especially if you have your ebooks through amazon):
if your account is locked (such as because of repeated failed login attempts from an unrecognized device, as an example), the ONLY way to unlock it is by providing information about your recent amazon purchases that have been made within the past year. if you have made no amazon purchases within the last year, there is no way to unlock your account.
in other words, if you have for example your entire ebook collection associated with your amazon account and that's your only way to access it, and you don't purchase something for a year, and amazon arbitrarily locks you out for some reason, you will permanently lose access to ALL your books with zero recourse.
I spoke to a customer service person at amazon today to try to unlock my account, who explained that in the system on her end there is NO other option to unlock an account except verifying the recent purchases, and if there hasn't been a purchase recently enough that option isn't available to them to access.
so uh. fuck amazon to hell for their ability to steal all your books at random and give you no way to get them back.
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