#this is also coming off the heels of multiple of my coworkers getting yelled at on the phones last week

[iguessitsjustme]

work rant feel free to ignore i just need to get this out of my brain before i esplode:

My job not having any social media presence actually drives me insane...I'm going to try to rant without giving away where I work but my god. I work for an extremely well known (at least in the USA) organization and there's a lot of misinformation flying around out there and we do have a website, but just a website. That no one goes to or looks at unless they call and we direct them to exactly what they're looking for because they ask if we have it written down anywhere.

And I think it's incredibly...obtuse...to not have any presence at all. I'm not saying we need to have an extremely loud and huge presence. But even just like an official reddit or an official tiktok (we do have a twitter kind of but it is never used and I honest to god don't think anyone has access to it anymore) and even if those pages just have the most basic information on it, I think that would help. Just like "here's a link to our website. Here's our phone number. Here's which department handles what if you want to be asked for that specific department." I spend so much of my day on the phone with people that have questions that are so easily answered by just going on our website but no one does. Also don't even get me started on what they did to the website it looks like it got hacked now but it didn't.

This is a strange work rant for a Sunday night but I find myself annoyed. My coworkers and I send each other reddit posts of people misunderstanding things. I mean, they are willfully misunderstanding things they were previously informed of. In writing. But if we really want to make it better and more accessible for people, I think having the information presented in multiple ways would be best. Especially when we're dealing with children. These kids are on reddit and on tiktok and on twitter and they have questions and they are more likely going to go searching in those places to find information. And there are people that claim themselves as experts on all of those platforms but none of them work for or have previously worked for my organization. So they don't know. So these kids are getting incorrect information and then I get angry parents and children on the phone because they listened to the wrong person or organization and I'm standing by our policy and our rules and they don't like that.

Also sometimes they aren't angry on the phone because they were misinformed about something saying that they can't do this this or that and it turns out they can. And if they hadn't called they would have entirely missed the opportunity because they're going to the wrong sources because we, as an organization, refuse to be the source on a different platform other than our own.

And I get it. They don't want to hire someone to be the social media person because we are small and don't have the budget for that. But it's 2024. There are many people. Many staff. That have a lot of downtime (not my department unless it's the summer) and this could be the perfect task to give them. Even if it's just coming up with ideas to present. Not even necessarily filming anything. And videos don't need to show anyone's face or voice. We could literally do the most basic shit and it would be beneficial. It would count down on the number of calls we get and my coworkers and I would have time to do our jobs instead of spending half our time on the phone (do not ask how behind we are because it is sad).

There's something else I want to say about a different organization that I think this would help with but I cannot say without giving away where I work and also I can't bitch about our partner without causing problems. But if you live in the USA, you know about our partner, and I guarantee you hate them. But not as much as me. Never as much as me.

#rae irl #rae at work #don't ask where i work #if you figure out where i work no you didn't #but if you figure out where i work and you are specifically a certain age and have questions you can dm me #and i will be happy to answer as best i can but also i doubt that's the case for any of my followers #i think my corner of tumblr is too old for that #this was brought on by me looking up where i work on tiktok and seeing one tiktok in particular #that was so incredibly wrong that my eye started twitching #luckily it only had 1 like and 0 comments but how badly i wanted to say something #like “this is factually inaccurate just look at the website” #skjkgjdhlkfjhglkjdfh i'm fine i'm fine not bitter at all #this is also coming off the heels of multiple of my coworkers getting yelled at on the phones last week #not me because i think people just hear how tired i sound and don't try it #but two of my young coworkers got yelled at because parents didn't like the answers they were told #which isn't really related but i think just having something anything outside of our organizational websites might be beneficial #and yes i did ask once and they said we're gonna step away from that landmine and i haven't brought it up since #i just think it's dumb #also apparently we didn't get internet until like the 2010s so we are so far behind the curve i don't even know