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adventuresinclientservice · 4 months

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English as a second language.

I’ve met Rick English just once, nearly six years ago, when I traveled to Buffalo, New York on a surprisingly temperate day (by Buffalo standards anyway) to lead a couple of workshops for Rick’s forward-thinking friend Ted Johnson. Johnson is President of the Hadley, a firm masquerading as an “exhibit design, fabrication, and installation” enterprise, but as I’ve written before, is more aptly and accurately described as a solutions company.

English is an account person of longstanding who taught client service at Canisius, who now is a sometime blogger at Small Market Suit. Rick first connected with me by email nearly eight years ago, when he wrote, “I read your blog often, actually regularly… Thanks for keeping your blog going.”

Ever since, we have been exchanging emails on a host of topics, some of which sufficiently noteworthy for me to cite in Adventures, as in here and here. A couple of weeks ago I heard from Rick, who had this to say about a recent post:

“Liked your latest post ... How do you find the energy, motivation, or maybe it’s the spark, to write a post so often? The fact that you do is impressive.”

I wrote back to reply:

“To the matter of “How do you find the energy,” what I can say is, when I sat down to write Brain Surgery for Suits 25 years ago, I had no illusions about how challenging it would be to write a book-length manuscript, so I gave myself a simple goal: write 500 words a day. Writing 500 words or thereabouts a week for Adventures seems relatively easy by comparison. “In the scheme of things, finding the motivation is easy. I’ve often said I like a person on a mission from god, hellbent to do whatever I can to help readers get better at client service. In all the years I’ve been posting, I’ve never lost sight of that goal. There have been moments when I feel like I’m speaking to the void, given so few people write to tell me they find value in what I’m doing, but then I remind myself of why I do this, perhaps best expressed in this post (I refer to you in it, BTW). “The biggest challenge is your third, ‘the spark,’ which for me is about where I find the ideas to write. I say as much in ‘The sanctity of deadlines:’ ‘I struggle to formulate a story line engaging to me and ideally helpful to at least some of you, which is why I often turn to other sources for a starting point: something I see on television, an opinion piece I see in The New York Times, or an article I read in The New Yorker.’ “In this confession is an answer of sorts: I look to others for inspiration, sometimes finding it in the most unlikeliest of places. In fact, the piece I’m drafting even as I write you now isn’t about anything anyone would expect; it’s about rock-and-roll. “On occasion I find inspiration in something that happened to me; for example, a piece from two weeks ago, drawn from an experience largely unfamiliar to me, where I could reinforce principles I think are price-of-entry for clients, for which many if not most clients have disdain. Does anyone care? I don’t know, but if one person gets something out of it, I have done my job. “I do draw inspiration from an exchange like the one we’re having, which no doubt will prompt me to email you again, ‘Rick, would it be okay if I converted our recent exchange of email into a blog post?’ “I appreciate you’re saying, ‘The fact that you do is impressive,’ but truth be told, context is everything. Bloggers in our space like the Georges -- Tannenbaum and Parker -- have posted thousands of times. Me? I’ve posted hundreds. “The process of writing helps. I don’t draft these things on the Adventures website; I’ve learned platforms like Tumblr are too unstable to be trusted. Instead, I draft them in Word, store them on my computer’s c-drive – which has the benefit of allowing me to keyword search my files whenever I’m looking to link to a piece I wrote ten years ago – then back them up to the cloud. When it’s time to post – Wednesday’s mostly – I cut-and-paste these into Adventures. For royalty-free photos I mostly rely on Unsplash. “I’ll know when the day comes to quit. Until then, it’s email like yours that keeps me going, so thank you for this.”

I’ve been exchanging emails like this with Rick for so many years it has become a second language for me. On that subject, I always strive to improve my fluency. And in case you’re wondering, I’d welcome the opportunity to become tri-lingual.

#Rick English #blogging #advertising #marketing #client service

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freelancingsolution · 5 months

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#Corporate Service #Professional Service #Company Service #Client Service #Business Service #Business Support

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roysexton · 1 year

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“There is no silver bullet or AI for authenticity.” Be That Lawyer Podcast: Marketing Mavericks Part 2 #lmamkt

“There is no silver bullet or AI for authenticity.” — Conrad Saam VIEW HERE: https://www.fretzin.com/podcast/episodes/be-that-lawyer-live-marketing-mavericks-part-2-of-2/ In this episode, Steve Fretzin, Ashley Robinson, Conrad Saam, and yours truly discuss: Social media as a tool for engagement. Deciding the best social media platform for you. Law firm marketing versus individual…

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aiolegalservices · 1 year

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AIO Legal Services: Unparalleled Expertise and Commitment to Client Success

AIO Legal Services is a leading legal services firm that specialises in providing top-notch legal advice and representation to clients across several countries, such as the UK, UAE, Oman and Egypt. Founded by a seasoned business lawyer with over 12 years of experience in diverse legal fields, the firm is committed to delivering the highest level of service, helping clients navigate the complex…

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questlation · 2 years

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Ultimus LeverPoint Welcomes Senior Sales Executive Jeffrey

CLIFTON PARK, N.Y., Nov. 01, 2022 (GLOBE NEWSWIRE) — Ultimus LeverPoint Private Fund Solutions®, a leading tech-driven private fund administrator, is pleased to announce Jeffrey Rosen recently joined the firm as Managing Director; an advantageous move as the firm continues to secure top industry talent in the competitive realm of the private equity business market. Rosen has over 20+ years of…

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#Asset Managers #Client Service #Fund Accounting #Fund Admin #Jeff Rosen #Middle Market #Private Equity #Private Fund Administration #ULP #Ultimus LeverPoint

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dianagivenchitech · 2 years

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Having the rating of 4.7 on Capterra, Dashly is among the top Intercom alternatives. This online conversational platform includes features like a chatbot, live chat, phone support, data analytics, A/B testing, personalized messages, and phone support.

With Dashly, businesses can collect user data, get messages from different channels in one inbox, track the customer journey, and respond promptly to user requests. Find out more about this product and other Intercom competitors.

#bots #ai bots #ai chatbots #chatbots #communication platform #marketing platform #digital marketing #sales #sales automation software #marketing automation #customer service #customer experience #Customer Experience Management #client service

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cascadiums · 2 years

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Jonathan is Like That because he has worked on customer service

This is such a good take, thank you for this fhskdj

Jonathan payed his way through school working the front desk at Hawkins law firm, politely explaining to people over and over that I'm very sorry but Mr Hawkins doesn't have any appointments available in the next 3 minutes, yes I understand that it's very important but he can't 'just pretend there was a witness' to sign the contract to hurry things along, no I'm afraid I haven't prepared the thirty copies of the document you asked for yet because it's only been six seconds and it's a thousand pages long and that has given him two things: a polite smile in the face of unreasonable clients, which is how he survived Castle Dracula, and a deeply buried simmering rage towards said clients, which is how he could jump at him holding a knife with no hesitation.

#dracula daily #client-facing administration rather than customer service but doing both has equally made me want to ban customers

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handsomelyerin · 3 months

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diego calva for percival menswear

#diego calva #he's been on my client list for a while but i've never done one of these little photo things for him before!#and no one posted these here #so i'm doing a public service #these are a couple months old but he looks really good #mancandykings #edit: added 3 more pictures that i found

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rosalesbeausderholle · 2 years

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I was permanently banned from r/anti_restaurant_work because I said American tipping culture was insane on a post where some server complained about a 10$ tip being "too little" because it didn't complain with their bullshit "you have to tip 18%-22% percent of the meal" rule. I know this is anti worker solidarity or whatever but American tipping culture is insane.

#liveblogging my life #shshshshdhdh I'm too Spanish for this #in spain if someone where to ever give a 10 euro tip everyone would be like wow you're rich #and our servers are paid like dirt here too and that is a problem #but it's not seen as the people's duty to pay them #a tip is something optional you leave for very good service not an imposed tax #but like idk you don't tip any other badly paid job no one tips the cleaners #and they also deserve more money #but that's the employers collective job to have both good wages and good prices for their employees and clients #not the individual customers #and so many of the servers in that sub were saying 'well if my wages were raised with no tips I'd make less money' yeah that's because ppl #tip you way too much #abd because the prices wherever you live are insane #price and wage regulation is what's needed #and some tips too but not a full 20% are you insane #it's too much

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naamahdarling · 3 months

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#ashamed and alarmed to discover that much like teachers #people who work closely with folks who spend a lot of time on the streets #and in shelters #or in buildings that offer services to the disadvantaged #will catch every fucking thing that goes around #just like their clients do #which sucks more for them #by like a whole fucking lot #but also sucks for my boyfriend who needs to do his job which is to help them and would rather not have to do that while sick #but we don't have a choice and they don't have a choice and this work MUST be done #so he has to try to do it anyway and hope he can hold up #desr god he is tough #for a soft guy #it also sucks for me because i catch almost all of it too #we have each been sick three times this year #and i know people do deal with and are dealing with way worse so i feel bad being mad about it #not mad at the people or my boyfriend but mad at the whole situation #this is infuriating and between us this year we could have fulfilled the snot needs of the entire nation if there were a shortage #i hope i don't catch whatever this is #and i hope our immune systems are not so ravaged by the covid we had a year ago that we cannot build a more robust immunity to rhinoviruses #ughhh stupid flesh hovels

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freelancingsolution · 5 months

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#Company Service #Client Service #Corporate Service #Business Service #Business Support

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zosonils · 8 months

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#yeah so for anyone wondering what the fuck: discord broke itself on desktop. it is still accessible on mobile #now might be a good time to make sure you know your password and/or have access to your 2fa device but accounts should be okay i think #'you have been blocked' doesn't mean discord is barring you from their services it just means the client is in the shitter lol

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roysexton · 1 year

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“You have to do the work slowly, surely steadily. And marketing is exactly that.” Be That Lawyer Podcast: Marketing Mavericks Part 1

Thank you, Steve, for including me in this robust and thoughtful conversation! In this episode, Steve Fretzin, Ashley Robinson, Conrad Saam, and yours truly discuss: The difference between marketing and business development. Creating a detailed client avatar. Marketing in a way that is comfortable for you and is where your audience is. Utilizing AI in marketing appropriately. Key…

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vantaesfairie · 1 year

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scammer

@artemiiiis has scammed me. i gave her a (paid) tarot reading, they said they would give me an art commission as a return as she couldn’t pay it as of that time. it has been 2 months. i doubt that a portrait sketch needs 2 months as i am an artist myself. she has not responded to my messages since april. i gave them enough time to reply to me but got nothing in return.

be aware of this person if they come up to you and ask for a paid reading but say they cannot pay you.

#witchcraft #tumblr #tarot #readings #free #pac #pick a card #pile #readers #tarotblr #spells #services #boost #urgent #pendulum #witchblr #scammers #i am an artist myself and i would not do this to my clients #so dont come for me

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dianagivenchitech · 2 years

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There are many great chatbot solutions similar to Drift. However, it is challenging to find an off-the-shelf product with the necessary functionality and positive user feedback at a lower price.

See Dashly, an online conversational platform that has features like a chatbot, live chat, phone support, data analytics, A/B testing, and personalized email campaigns. Using Dashly, sales, marketing, and customer service teams can automate manual, routine, and time-consuming tasks.

#chatbots #bots #drift #chat #conversational #digital marketing #sales #online marketing #marketing automation #client service #customer service #Customer Experience Management #customer satisfaction

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maburito · 2 months

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Sometimes I wish I could tell rude customers that they can't talk to me like that. Like seriously, just because I'm behind a counter and on the clock doesn't mean I don't deserve basic manners and decency

#my boss saved me from those assholes thankfully #but she still told me that I needed to get used to these sorts of clients coz we're probably gonna get more #fuck #burito talk #i've been 2 years at this job but i swear i already lost patience #like no sorry but if your first insctinct #is to get angry at me on first interaction without even a hello you dont get my best customer service voice #and attitude

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