louanja

[louanja]

Well, it's just been deleted on the official forums and on the ESO subreddit.

A Letter to ZOS

Recently several traders from guilds were banned on suspicion of gold duping. This topic has been discussed on both Reddit (https://www.reddit.com/r/elderscrollsonline/comments/pug22z/account_suspended_for_gold_duplication/) and the TESO Forums (https://forums.elderscrollsonline.com/en/discussion/587396/major-bug-pc-eu-widespread-false-bans-solution-not-yet-found/p1?new=1%20). One of them is an active member of our community. He reached out to you more than once asking for clarification on what they did to deserve the ban. He approached you with respect, yet he received harsh mails and accusations in return.

Screenshots of correspondence with ZOS regarding this can be found in this imgur album: https://imgur.com/a/d8vyj8i

On Sunday the suspension expired and they were allowed access to their accounts again, but as far as we know they were stripped of almost all their gold, both from characters as well as personal bank. They had millions and now have a few thousand left. They received no explanation, no additional information, nothing. At this point it isn't even about who is wrong or right anymore, it's about communication. They may have done something they're not aware of, we don't know. The issue is: neither do they. These are adults and paying customers who put a lot of time and money into not just your game, but also your community. They're not children that need to be disciplined. To us your tone comes across rather rude.

Not only has this treatment angered the trading community, it has also brought fear and uncertainty to other players. Many of us trade a lot - will we get banned and have years of effort stripped away from us without knowing why if we click on something we’re not aware of is TOS breaking for whatever reason? How do we know we’re doing anything wrong if you’re not willing to disclose what it is in the first place? How does any of us know to rely on being treated fairly? Guild masters are wondering how they can keep stores open in good conscience while being aware that there is a bug around that might get people banned for reasons unknown. Or even worse: not knowing if anything involved in the process of hosting auctions will get people in trouble. For those unfamiliar with the concept: auctions are fundraising events guilds hold. Their proceeds help fund a trader. To many trading guilds they are essential for survival.

On Monday people received a mail with vague information: “This account was found using an exploit with the mail and guild trader system to duplicate gold.” To us it feels like we're going to be gambling every time we buy something. Every time we sell something. We don’t know if any of our actions will put ourselves or anyone else at risk due to a bug we’re unaware of, resulting in losing all our gold, despite you claiming only the fraudulent gold was removed. We sell millions a week; if anything is slightly off with incoming mails, we will not notice.

To be clear, we are not against investigating. As traders we are happy that you do. People that gain gold in wrongful manners are a blight on our community and we'd rather see them leave sooner than later. We're asking for communication and respectful and fair treatment of members. Not just ban them and strip them of their gold without explanation. We understand you wouldn’t want to share an exploit, but for example saying: “We’re currently working on it and once it’s fixed, we will inform you and look into your situation.” is a lot friendlier than the finger pointing people have received so far. If more information is needed, many of us would be more than willing to provide it or cooperate to get to the bottom of this.

We’re asking of you to right this wrong. Provide players with the information they need and take a better look at if taking away everyone’s gold is really the rightful course of action.

[louanja]

A Letter to ZOS

Recently several traders from guilds were banned on suspicion of gold duping. This topic has been discussed on both Reddit (https://www.reddit.com/r/elderscrollsonline/comments/pug22z/account_suspended_for_gold_duplication/) and the TESO Forums (https://forums.elderscrollsonline.com/en/discussion/587396/major-bug-pc-eu-widespread-false-bans-solution-not-yet-found/p1?new=1%20). One of them is an active member of our community. He reached out to you more than once asking for clarification on what they did to deserve the ban. He approached you with respect, yet he received harsh mails and accusations in return.

Screenshots of correspondence with ZOS regarding this can be found in this imgur album: https://imgur.com/a/d8vyj8i

On Sunday the suspension expired and they were allowed access to their accounts again, but as far as we know they were stripped of almost all their gold, both from characters as well as personal bank. They had millions and now have a few thousand left. They received no explanation, no additional information, nothing. At this point it isn't even about who is wrong or right anymore, it's about communication. They may have done something they're not aware of, we don't know. The issue is: neither do they. These are adults and paying customers who put a lot of time and money into not just your game, but also your community. They're not children that need to be disciplined. To us your tone comes across rather rude.

Not only has this treatment angered the trading community, it has also brought fear and uncertainty to other players. Many of us trade a lot - will we get banned and have years of effort stripped away from us without knowing why if we click on something we’re not aware of is TOS breaking for whatever reason? How do we know we’re doing anything wrong if you’re not willing to disclose what it is in the first place? How does any of us know to rely on being treated fairly? Guild masters are wondering how they can keep stores open in good conscience while being aware that there is a bug around that might get people banned for reasons unknown. Or even worse: not knowing if anything involved in the process of hosting auctions will get people in trouble. For those unfamiliar with the concept: auctions are fundraising events guilds hold. Their proceeds help fund a trader. To many trading guilds they are essential for survival.

On Monday people received a mail with vague information: “This account was found using an exploit with the mail and guild trader system to duplicate gold.” To us it feels like we're going to be gambling every time we buy something. Every time we sell something. We don’t know if any of our actions will put ourselves or anyone else at risk due to a bug we’re unaware of, resulting in losing all our gold, despite you claiming only the fraudulent gold was removed. We sell millions a week; if anything is slightly off with incoming mails, we will not notice.

To be clear, we are not against investigating. As traders we are happy that you do. People that gain gold in wrongful manners are a blight on our community and we'd rather see them leave sooner than later. We're asking for communication and respectful and fair treatment of members. Not just ban them and strip them of their gold without explanation. We understand you wouldn’t want to share an exploit, but for example saying: “We’re currently working on it and once it’s fixed, we will inform you and look into your situation.” is a lot friendlier than the finger pointing people have received so far. If more information is needed, many of us would be more than willing to provide it or cooperate to get to the bottom of this.

We’re asking of you to right this wrong. Provide players with the information they need and take a better look at if taking away everyone’s gold is really the rightful course of action.

#ESO #elder scrolls #elder scrolls online #bethesda #zenimax #FREGRKA #We want justice #We expect better #we deserve better #mmo #mmorpg

[louanja]

True endgame: seeing how far you can get before you die. 

Turns out the sonic ring and channeled acceleration makes a potent combination

#eso #elder scrolls #elder scrolls online #harrowstorm #unhallowed grave #my favourite dungeon #it's just so much fun #run forrest run

[louanja]

Is this why altmer are so frowny?

#eso #elder scrolls #elder scrolls online #faceapp #altmer #high elf #That smile ain't natural #If you dont hear from me I have been murdered #And my kidneys are on the blaxk market

[louanja]

You know that really epic fall in the Vaults of Madness just before the final boss?

Turns out you can miss the water.

Turns out you can land on one of those platforms.

This is my greatest achievement to date <3

#eso #elder scrolls #elder scrolls online #vaults of madness #group dungeons #jumping off things to see how long until death #I wonder if I can repeat this feat....

[louanja]

🌈Hanabi💖🌟

[louanja]

Pictured: A dog, not following the rules and refusing to GET OFF THE FURNITURE.

[louanja]

For a brief a time, I knew how to moonwalk.

#eso #elder scrolls online #Elder Scrolls #moonwalking

[louanja]

That alt character feel when you enter a town and the quests you’ve been neglecting run up to your face all at once D:

[louanja]

Nice spot for a picnic. 

#eso #elder scrolls #elder scrolls online #dunmer #dark elf #dragonknight #vvardenfell #Morrowind #the background is LAVA #she likes fire #and red #at least she has fire resistance?

[louanja]

Why you should get Greymoor.

#eso #elder scrolls online #Elder Scrolls #greymoor #dog petting #Pickles is so cute #Best NPC

[louanja]

Worth it.

#eso #Elder Scrolls #elder scrolls online #greymoor #antiquities #Best mount #better than my elk #but don't tell my elk that #I don't want to think about the grind involved #but I'm in love with it

[louanja]

When Elder Scrolls meets Fallout

#eso #elder scrolls #elder scrolls online #fallout #three headed mules #it was so cute

[louanja]

Serious dungeon preparation going on here.

#eso #elder scrolls #elder scrolls online #taking pics in baths #moongrave fane #pretty dungeons #maormer skin care treatment works wonders for vampires

[louanja]

A Thief’s Den

Sometimes you need a place to store your ill-gotten gains while you are on holiday

#eso #elder scrolls #elder scrolls online #Mara's Kiss Inn Room #homestead #Getting ready to go to Hew's Bane #Those paintings are borrowed #Just permanently

[louanja]

My healers:

Lights-The-Marsh, Hanabi-ko, Veesk-Xul and Scarlett Lamore.

#Healers need more love

[louanja]

Project: Moon-Sugar Meadow

I wasn’t really one for furnishing houses. Sure I had a Sheo shrine and a demonic goat worshipping station but houses were too small, too big ( /cough Grand Psijic Manor). I want to do what I want to do and the houses seemed a little... stifling? 

So I thought I might as well as make one. Still very much a WIP but I’m happy with the progress so far 

#eso #elder scrolls online #elder scrolls #homestead #moon-sugar meadow #building my own in-game house #because I like a challenge #or insanity #probs insanity #it's been super fun though