#field sales crm

[trackolap]

How does Geofencing Assist in Field Force Management?

Are you struggling to keep up with sales targets and meet customers' expectations? We know it may feel challenging to manage your field employees simultaneously when they travel across varied locations regularly. Not anymore! A robust solution like Field Force Management can help you track your employees' movements in real-time and take the right actions at the right time. 

How? A GPS tracking app for employees enables managers to track employees' movements instantly through a visual map view to track attendance and average idle time, optimize accurate routes for sales, and manage urgent activities seamlessly by accessing the live location of the field force to understand their availability. 

From accessing total fuel usage and monitoring employee movements and overall performance to optimizing resource allocation, geofencing benefits businesses to seamlessly manage sales reps and bridge the gap between failed operations and accurate strategies with supporting insightful reports. 

Does that sound interesting? In this blog, we will discuss critical aspects, highlighting how geofencing impacts field force management.

What is Geofencing?

Geofencing or GPS tracking apps for employees act as virtual mapping tools that set a boundary for employees to conduct their sales tasks. Depending on your business requirements, managers can consider setting parameters for geofence-based tracking to optimize sales operations, schedule tasks, track live movements, and align it with customer care and marketing efforts to ensure your customers are updated with delivery updates. 

In addition, managers can optimize geofence settings to instantly notify employees when they reach their designated location, complete tasks, or any other factor as per business preferences. 

The live time tracking system integrates geofencing to automate attendance recording and resource allocation for all field employees. It also aids managers in monitoring whether the field force complies with certain security measures. 

By employing geofenced-based tools for their sales reps, businesses can rest assured of their operations and eliminate the hassles of constant follow-ups and inaccurate estimations. Plus, it aids in boosting customer satisfaction; for instance, if your company involves delivery, you can notify your customers with an accurate estimated delivery time by tracking the real-time status of your employees' movements. 

Geofencing and Business Potential

By utilizing GPS tracking apps for employees, businesses can open varied pathways to maximize outcomes with sales and over-business revenue by optimizing target routes. 

Don't believe us?

As per the study by Frost & Sullivan, integrating GPS-based systems into your field force management strategy businesses can save up to 10% on fuel usage. 

Sales reps optimized with geofencing have seen 10 times better outcomes than traditional methods. 

92% of smartphones are compatible with geofencing, which means all your field employees can seamlessly log into the system with minimal steps, and managers can track movements hassle-free. 

How can Geofencing Improve Field Force Management?

Live time tracking systems like TrackOlap simplify sales operations for varied businesses by offering a range of features to track, react, and analyze at the right time. Whether your organization focuses on offering a product or service, including field operations, a centralized platform like sales staff tracking software is all you need to outline effective strategies for acquiring better outcomes. 

Let's explore a few critical features of TrackOlap that aid in managing field force through geofencing.

1. Get Instant Notifications

Track field force's movements through live tracking software without constantly monitoring the software. TrackOlap allows businesses to set customized parameters on which managers receive instant notifications for seamless management. For instance, you can get unified when employees enter or exit a specific location, log in or log off from the system, and more. 

Since managers can access accurate insights in real-time, they can control varied factors like fuel usage, optimize routes, and improve sales operations for improved efficiency and outcomes. 

Furthermore, managers can determine driver's security by tracking their movements. In a few cases, you can set parameters for sudden disturbances like continuous traffic, construction work, and more, wherein you can take action and help your drivers take alternative routes to ensure timely delivery. 

2. Automate Attendance Record

Say goodbye to manual attendance recording and opt for TrackOlap's live time tracking software . This software enables managers to automate the recording process based on employee login and log-out data. 

Using this approach, businesses can save costs by hiring staff dedicated to maintaining attendance records and reduce chances of inconsistency with data on employees' extra working hours as a tracking system aids in extracting data on employees' movement with the right location information. 

However, to avoid inaccuracy in the clock-in or clot procedure, businesses can consider adding a mandatory login and log-out procedure connected to the geofencing system so that managers can be notified. This approach saves time on manual data management and assessing accurate data. Plus, the software allows accessing history data, so for varied purposes, you can extract data from previous reports. 

3. Insights on Total Distance Traveled

Managing operational costs with field employees may feel like a task if you do not have access to accurate data. However, with an effective solution like sales staff tracking software, businesses can determine the total distance traveled by employees to understand fuel usage and maintenance costs for each vehicle with insightful reports in real-time through geofencing-based tools. 

In addition, this software highlights other details, like stoppage details, which means the pattern of your employees' movements, like idle time spent or how fast or slow a particular vehicle moves on a regular basis, on a virtual map view. This feature aids in understanding an employee's efficiency, and managers can estimate task completion time based on this data. 

In addition, to track the movements of your employees in detail, you can access retrieved data and monitor field force's movements step by step to bring accuracy and discipline and leverage the right actions to boost profit. 

4. Minimizes Cost for Field Operations

Implement geofencing-based centralized software to minimize operational costs. Geofencing reduces expenses related to management by eliminating constant micromanagement, continuous calls for follow-ups with employees, and other fees that require manual data entry by humans. 

Managers can adjust the organization's budget in other ways as field workflow is automated through GPS-backed software.

5. Enhances Customer Experience

Geofencing can maximize customer retention and loyalty—You heard it right! How? By integrating your marketing and communication strategies with geofence-based sales reps. 

Let's say you deliver grocery-based items. Due to increased traffic or other uncertainties, you can inform your customers of accurate delivery times and reduce customer frustration with your brand. Manage your field force and other business operations by utilizing a GPS-backed tool and get insights through a centralized dashboard. 

6. Field Operation Expense Management

If your sales reps regularly reimburse your field employees, calculating accurate costs may feel overwhelming. A solution that includes a GPS tracker can solve your concern by keeping an eye on factors like total distance traveled, fuel usage, and more. You don't have to analyze these factors manually; TrackOlap offers an insightful report based on customized parameters. To ensure accuracy, you can tally the report insights and your employee's submitted cost. 

By integrating geofencing, businesses can simplify a multi-step expense management process and streamline the process of tracking activities, submission, and approval of expenses. Managers have accurate access to where money has been spent across an employee's shift. This approach helps an organization enhance approval time and release reimbursement or other payrolls seamlessly. 

7. Data-driven Report and Insights

For every parameter setup with geofence, TrackOlap offers detailed reports based on the data and time to simplify the process of payroll approvals, route optimization, enhancing business operations, improving resource allocation, and more. Through analytical data, managers better understand how employees spend their time on the field and fill the gap in their performance to maximize the bottom line and efficiency. 

In addition, organizations can focus on improving sales strategies by utilizing reports, selecting accurate routes while scheduling further tasks, and using insights to ensure every effort is aligned with the target. TrackOlap's centralized platform enables managers to access history data, i.e., you can hop on insights from the previous three months for better analysis. 

Final Thoughts

Field force management becomes much easier when you have geofencing installed. Track every movement to take the right actions and optimize future strategies accurately. TrackOlap's live tracking software is an all-inclusive solution that elevates accountability, sales operations, reliability, and more with insightful data. 

To know more about how geofencing works with field operations, get in touch with us today !

#field force automation #sales automation platform #sales automation software #sales automation #field sales crm #field sales app #field sales management #field sales software #field sales management software

[d365insightshub]

6 Things You Need to Look for in a Microsoft Dynamics 365 Consultant

Microsoft Dynamics proves to be the best available ERP and CRM solution in the market with proven results in enhancing business processes.

Maximizing your investment: factors to consider when selecting a Microsoft Dynamics 365 consultant  Dynamics 365 has had a telling impact among small and medium enterprises. Microsoft Dynamics proves to be the best available ERP and CRM solution in the market with proven results in enhancing business processes with its wide range of feature-rich solutions. Dynamics is an easy to use application that can be implemented and utilized by organizations with their available in-house resources.

However, when it comes to leveraging the maximum benefits of Dynamics’ functionalities, customizing the features to suit your unique processes, integrating the system with other applications, and having a Dynamics partner on board makes a world of difference. Now, the next question is, “How do I choose my Dynamics Consultant?” That is exactly what we are going to discuss today. For your benefit, we have curated a list of things you should look for in a Dynamics Consultant. This checklist will help you evaluate and identify the best partner to work with you to achieve quick success.

Here are the 6 key things you need to look for in a Dynamics 365 Consultant

Product knowledge: Your Microsoft Dynamics Consultant should know Microsoft Dynamics products. They should be familiar and updated with all the existing and the new products available to help find the best-suited product for your business.

Industry experience: In addition to being familiar with all Microsoft Dynamics products, your Dynamics Consultant should be able to understand and appreciate your business. Every industry and organization is different. Therefore, your Microsoft Dynamics Consultant should have the related industry experience to understand your business thoroughly and provide you the best solution.

Skilled staff and team: For a smooth implementation, you need skilled and experienced staff members. When choosing your Dynamics Consultant, make sure to note if they have a passionate team of qualified staff members who can handle the entire implementation seamlessly.

Change management: Change management is one of the most important factors you need to consider in a Microsoft Dynamics Consultant. The Microsoft Dynamics Consultant does not only need to be familiar with products and relevant experiences, but they should also be able to direct the change management for your organization.

Leverage full potential of technological investment: Choosing a new solution or product for your business is a huge step and a big investment. When investing in Dynamics solutions, you need a Dynamics Consultant who will ensure you are embracing the full potential of your investment.

Support your business objectives: Every business has short-term and long-term objectives. Investing in a new product should only support these objectives for maintaining your business success. Your Dynamics Consultant should be able to easily integrate into your business to understand your goals and help you reach them.

At DemandDynamics, we provide expert consultation for your Microsoft Dynamics implementation, customization, integration, development, and maintenance support. For more information on how Microsoft Dynamics can benefit you and your business, visit our website or contact our Team. As a Microsoft Gold Partner and Dynamics expert, DemandDynamics will help you make the right choice.

This content is originally published on Preludesys.

#microsoft dynamics 365 gold partner #Dynamics 365 Implementation #microsoft dynamics integration #dynamics 365 crm implementation #dynamics 365 sales implementation #dynamics 365 Marketing implementation #dynamics 365 Customer Service implementation #dynamics 365 Field Service implementation #dynamics 365 project operations implementation #dynamics 365 consulting services

[thepsmsblog]

How to find best field sales tracking app India?

Determine Your Needs: Start by enumerating the precise attributes and capabilities that you need from a field sales tracking application. Take into account elements including cost, convenience of use, reporting capabilities, interaction with other software, and real-time tracking.

Investigate Online: Look into field sales tracking apps that are available in India using search engines and app stores. To find out how satisfied past users are, look for reviews, ratings, and testimonials.

Examine App Features: Look through each app's features and weigh them against what you need. A few things to look for are task assignment, analytics, lead management, customer management, GPS tracking, and route optimization.

Analyze User Interface and Usability: To evaluate the user interface and usability of the apps that have been shortlisted, download trial versions or demos.

Think About Customization Options: Find out whether you can modify the app to meet your branding needs and business procedures. Forms, reports, and fields that can be customized can improve the app's efficacy for your particular requirements.

Examine the app's integration capabilities to make sure it works well with the other software and tools your company uses, such as ERP solutions, accounting software, and CRM systems. Workflows can be made more efficient and streamlined using integration capabilities.

Assess Customer Support: Seek applications that provide dependable customer support, such as troubleshooting and technical support. For problems to be resolved quickly and the app to function properly, responsive customer service can be essential. Visit site Contact us at: 9978763071 /82000 27918 Email us at: [email protected]

#Field Staff Tracking Software #Field Staff Management Software #Field Force Tracker #sales tracking app #best sales tracking app #sales tracking application #online sales tracking software #customer management software #crm software #crm customer relationship management #customer relationship management system #top crm software #client management software #client management system #client relationship management software #best client management software #team task management app #team management application #team management software

[happsalesindia]

Top Challenges in Implementing Sales CRM: Overcoming The Roadblocks by Mitigating Risks With CRM Failure

Introduction

Making a decision to implement CRM software is possibly one of the most strategic decisions an organisation can take. When implemented and managed well, a CRM initiative can add wings to help organisations soar, grow and prosper.

This decision involves a lot of time, money, and commitment from all stakeholders, particularly from the business leaders. Many analyst reports show how an unbalanced and myopic approach to this initiative can jeopardise the success rates of CRM implementations.

One of the reports from Gartner stated that almost 50% of CRM implementations fail. Similarly, as per Forrester, 49% of CRM projects fail. Some businesses have failed even two to three times after implementing a new CRM. These statistics are the cause for some much-needed risk analysis and mitigating measures.

All these may seem overwhelming. But many companies do succeed with their CRM implementation. The key here is to learn from other’s mistakes and take the right approach as you embark on this strategic journey.

11 Most-common Reasons for CRM Failure

Inadequate management commitment

Many times, business leaders feel that their responsibility ends after selecting a CRM software. The reality is that it does not end there.  On the contrary, leaders play an important role after that.

One of the main reasons for CRM failure is when leaders expect it to automatically generate revenue, and deliver results. Instead, they need to “walk-the-talk” and start using the CRM themselves. Team members need to see how their managers regularly use CRM for managing their work and business objectives. Managers should not review business performance outside the CRM in some excel or google sheets.

It is important for managers and leaders to set an example. They need to  constantly demonstrate and coach their team members on the best practices, and its benefits. Learning through active observation is much more powerful than just someone preaching!

Misplaced CRM philosophy – Micro-management v/s Empowerment

CRM initiative is a very strategic decision that has the power to help organisations grow and drive predictable business results. It is critical that your team understands the project vision and this core purpose from the leaders.

Your team members should understand that the objective of the initiative is to empower them and make them successful. They should not perceive this like yet another process for managers to monitor their activities and micro-manage them. They should get a feeling that the initiative will add value to their individual performance and productivity, and give them more time and ammunition to excel in their work.

It goes a long way to encourage and motivate your team members to use the CRM software effectively to start seeing results. Leaders need to create ample positivity around CRM usage to make it work favourably.

Measuring Wrong Metrics

Peter Drucker said, “you can’t improve what you can’t measure”. This is true in the case of a CRM initiative as well. It goes a long way when you put together a cadence mechanism to measure your team’s KPIs (key performance indicators) using the CRM.

The ideal KPIs that you may want to measure could include revenue growth, deal progress, sales velocity, pipeline and weighted pipeline, deal conversion rates, sales cycle time, etc. That way your team will be able to appreciate the business value that a CRM adds. You will have a better buy-in from them that will also help you drive CRM adoption and usage across the board.

However, if you use your CRM to only measure the number of team activities, customer visits, their attendance, working hours etc., it might dilute the very purpose of the initiative. It could even be detrimental to your team’s morale and overall productivity.

Poor Planning

According to MIT Sloan, CRM failure occurs for those businesses that don’t do prior planning before making the investment. These businesses don’t spend time trying to evaluate their own business needs and  analyse the pain points they wish to solve by using a CRM.

They experience CRM failure not because of the limitations of CRM capabilities but due to their own lack of understanding and planning.

Resistance To Use

Resistance to change is another factor for CRM implementation failure.  People are used to the traditional methods and might be quite reluctant to move to a new way of life. Forcing a new method or software may cause resistance among users to abandon their old familiar methods. Human resistance has a big impact on a system’s effectiveness.

Other reasons for resistance might be due to lack of  training and a clear understanding of the software. This might have an impact on team productivity; eventually leading to frustration among users.

Complexity in Usage

Complexity of the software is another major factor for CRM implementation failure. While your business might  need a  CRM software with a simple interface, there are chances that you might land up  choosing a complex CRM. Because of its wide functionality and features, a CRM system can sometimes be complex to use. Users who are unfamiliar with CRM systems and who prefer to use a simpler interface can get overwhelmed with this complexity. For instance navigating through many screens just for one feature can be time consuming and frustrating.

Cumbersome Data Entry

Another important reason why many CRMs fail is that the end-users find data-entry very cumbersome and laborious. Sales team members are required to update the CRM regularly, which requires them to devote their time and effort. This may not happen if they find the CRM software interface not very seamless and easy to use. Not using the system to the full potential is one of the main issues in implementing CRM.

Lack of Customization

Few CRM systems might provide just basic functionality and may not be flexible enough to accommodate customization to meet specific client needs. In that case, businesses may not be able to align their CRM initiative with their needs and priorities. This will be a huge impediment to achieve your company goals.

Inadequate Training and Support

The efficient usage of CRM software heavily depends on the training and support provided by the CRM vendor. End users may not use it to its full potential if they lack adequate training support. Without proper ongoing training support,  users might face challenges and it can hinder end-users from effectively using all features in the CRM.

Poor  Fitment

One major cause of CRM failure is the insufficient compatibility of CRM software with the unique requirements of the enterprise. This substantial gap between the softwares capabilities and the organisation’s objectives hampers the installation of the CRM to a great extent.

Selection of Wrong Implementation Partner

There are many CRM projects that have failed not because of the software but by selecting the wrong implementation partner. It is important that the implementation partner is well equipped in terms of expertise, domain skills, experience and knowledge required for implementing this software.

Best Practices for CRM Implementation  – Steps To Mitigate Risk of CRM Failure

Now that we have discussed the various challenges in implementing CRM successfully, let us discuss what important steps will help you to mitigate all the risks.

Proper Goal-setting and Planning 

Clearly define your goals and objectives for implementing a CRM software. It is a good idea to make a note of all your pain points that you are planning to solve and the business objectives you want to achieve through this transformation initiative. It is important to have a clear vision of where your company should be after implementing the CRM software. Defining a purpose will serve as a guiding principle to help you at every step during the CRM implementation journey.

Committed Leadership

The commitment from the leadership team plays a pivotal role in making the CRM implementation successful. Shifting from old traditional systems to a modern one needs a lot of commitment and focus. Transitioning to a new CRM will be easy only when everyone in the organisation is committed to it and are encouraged to use it. The leadership team has to clearly pass on the message as to why are you implementing this new software. The Whys and Hows have to be clearly communicated to all the stakeholders across the organisation.

Buy-in From End-users

Gaining buy-in from end users is very important for successful implementation of the CRM. This means that all the stakeholders involved and directly affected by the new process comprehend the need for the change. It is necessary to make them understand the benefits and objectives of the proposed change. It is a good idea to take inputs from the end-users while evaluating the field service management software. This enables  them to feel valued and motivated; and in the process they will willingly participate and cooperate with the new change. This will ensure  increased productivity and overall success of the implementation.

Management Reviews Using CRM

It is very important for managers and leaders to lead by example. Often, they are so used to using Google sheets or excel sheets that they fail to embrace new technologies. It is important that they need to practise and demonstrate the benefits to employees.

The CRM platform should be actively used by managers and leaders for all their reviews and interactions. By doing so, they effectively communicate to their team members that the new system is worthwhile to integrate into their daily workflows.

When managers start actively using the CRM system in team meetings, the team members get inspired and follow suit. They start experiencing the effectiveness of the CRM on how it increases productivity and offers insightful data to help them with their performance.

Consistent Usage Across the Board

Consistent usage across the organisation is one of the important strategies for successful CRM implementation. A CRM can deliver significant benefits only when it is used to its full potential. Therefore it is very important that every stakeholder involved uses it consistently and effectively. It enables cross functional collaboration when individuals from different departments use the CRM to share information.

This helps to a great extent in decision making. With up-to-date information available from all stakeholders, management can use this data to identify trends, track important KPIs and make informed decisions.

Constant Feedback Mechanism

Consistent feedback from the users is one of the best practices for CRM implementation. Getting first-hand information from users in terms of systems usability, softwares ability to meet objectives and its impact on time management etc., helps the management to take proactive steps. This information enables management to make informed decisions before issues escalate.

Consistent feedback helps in improving user experience. Businesses can identify the pain points, usability issues and places where CRM falls short. With this knowledge, they are able to quickly address these issues, improve the system’s usability, and better the user experience as a whole. By addressing these challenges, management demonstrates their commitment and dedication to make the CRM implementation successful and help users have a positive CRM experience.

Progressive Adoption – Start Small and Then Expand

A proven approach for a successful CRM implementation is to start small and gradually expand. You may not want to boil the ocean with all the features in the first phase. It is a good idea to focus only on the necessary must-have features that have the highest impact on your business.

This enables businesses to efficiently manage the deployment process, reduce risks and ensure a smooth transition among users.

You may also consider the CRM roll-out for a specific department, and then expand to other departments. That way the early users can share their success stories, offer insightful advice, and assist in addressing any objections or worries from other users. Their positive experiences and feedback can have an impact on the larger user base and help the CRM deployment gain momentum.

Selecting The Right CRM Software

Choosing the right software will help you resolve most of the issues mentioned above and plays the most important role for succeeding in your CRM implementation journey. Following are  few important points to consider when choosing the right CRM software

● Easy to Use

The success of a CRM largely depends on how much the users adopt and use it. Users love to use the CRM only if they find it easy  and simple to use. A user friendly CRM should have a simple and an inherent interface that enables the users to navigate easily through different functions. The data entry should be seamless.  People with less technical knowledge also should find it easy to use crm. The actions they have to perform should be easy to comprehend without the need of in-depth instructions.

● Customisation

First and foremost, try to choose a software vendor who is flexible enough to align with your business objectives for installing a CRM. The vendor should be ready to offer customization so that you are able to align the CRM with your business needs and priorities. The CRM should have the features to address your pain points and meet your future business goals.

● Adequate Training Support

Make sure your CRM provider has an effective internal support and training team.   This gives your users the chance to learn the system thoroughly while also receiving excellent hands-on training. This is crucial since the success of the CRM depends on how extensively and effectively the users utilise it. They can completely lose interest in using the CRM if their questions are not promptly answered or if they are not properly trained. Their effectiveness and productivity can be greatly increased with the right training and assistance.

● Intuitive Dashboard

Having a dashboard that shows insights to real time data helps the management to have a quick view of the performance of their team members.  The management should be able to quickly and easily understand the performance of the team members.   Thanks to this real-time visibility, it helps the management team to quickly respond to urgent situations and take proactive steps whenever necessary.

● Pricing

In order to attract customers, few CRM software companies offer a very low Tier 1 pricing with very limited features. As your business grows and when you want to expand the number of users or add more records into the CRM, the pricing might be far more expensive. Choosing a CRM software vendor who offers a comprehensive framework with no hidden costs is a good solution to this.

Choosing The Right Implementation Partner

Choosing the right implementation vendor plays a very important role for a successful CRM journey.  It is advisable to select the right CRM implementation partner along with the CRM software. This will prevent any unexpected surprises and ensure a smooth implementation process. It is also important to evaluate the expertise of the implementation vendor, assess their industry experience and also see if they have a proven track record of successfully implementing CRM systems. Their technical know-how and experience plays an important role for the success of the CRM implementation.

You should also discuss the project timelines, milestones and cost of implementation to arrive at the overall TCO (total-cost–of-ownership). Knowing the overall TCO enables you to ensure that it aligns well within your budget.

Here is a detailed reference guide to help you choose the right CRM software vendor for your business.

Summary

In summary, customer relationship management software enables you to organise and manage client data in a structured way. Businesses can make wise decisions to increase revenue and boost profitability measured using a CRM.  It provides better visibility and a “single-version-of-truth” across the enterprise.

However, a CRM initiative’s success significantly depends on how the project is approached. In order to optimize the benefits of the implementation, careful planning and execution are essential. Organisations can reduce the risks associated with CRM installation by adhering to the best practices mentioned above. Organisations can realise their full potential and increase sales and profitability indicators with a properly implemented CRM system in place.

Original Source: Top Challenges in Implementing Sales CRM: Overcoming The Roadblocks by Mitigating Risks With CRM Failure

#easy to use crm #field service management software #account management crm #best sales management software #field management software

[soluzioneitservices]

Soluzione is Microsoft Gold Partner and excels in CRM Software for all kinds of businesses and helps to enhance their efficiency in tracking sales funnel, leads and opportunities more effectively and improve sales performance by implementing Dynamics 365 for Sales solutions.

#Microsoft Dynamics 365 #MS Dynamics 365 #Dynamics 365 CRM #Dynamics 365 Developer #Microsoft Dynamics CRM #Dynamics 365 Marketing #Dynamics 365 Sales #Dynamics 365 Field Service #Dynamics 365 Project Operations #Dynamics 365 for Customer Service

[servicecrmindia]

After Sales Customer Service Management Software - Service CRM

In today's competitive market, businesses are no longer able to rely solely on their products to stand out from the crowd. Instead, what sets successful companies apart is their customer service. This is where After Sales Service Management Software, specifically Service CRM, comes in. By utilizing these tools, businesses can streamline their post-sales activities, keeping their customers happy and improving their overall experience.

#After Sales Service Management Software #Best after-sales service software #After sales customer service management system #Best After Sales Service Management Software #Service call management software #After Sales Service Management App #Field Service Management App #After Sales Service Management System #Software for After Sales Service Management #After Sales Service Management Software Service CRM

[cannabisbusinessexecutive]

Outfield: Gamifying Wholesale Cannabis CRM

Outfield: Gamifying Wholesale Cannabis CRM

Building a good technology company boils down to solving a real-world problem thoughtfully and effectively. It’s also easier to identify and solve those problems when you have first-hand experience with them. That’s how Austin Rolling, CEO of customer relations management (CRM) and field sales mobile app Outfield, came up with the idea for his Houston-based company in 2015. Austin Rolling, CEO,…

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#Austin Rolling #Cannabis Software #CRM #CRM System #Customer Relation Management #Field sales #Marijauna Industry Software #Outfield #Sales management #Wholesale management

[tridentinfotech]

Do Not Make These Mistakes or You Can Lose Massive Sales Opportunities In This Festive Season

Retail ERP Software/ ByTrident Information Systems

Many merchants discovered the hard way that the busy holiday shopping season would overwhelm their e-commerce platforms. The holiday season was often a textbook illustration of how not to do business, from shipping the wrong product to canceling orders owing to stockouts to making returns of broken goods challenging. There is no doubt that many merchants still have a lot to learn about selling – and keeping customers pleased – across various channels. Successful businesses use robust technology such asERP software for Ecommerce to keep up with the uncertainties and smooth out the sales process.  

#1 Do Not Make Promises You Know You Can’t Keep  

On December 10, Anna is browsing an established retailer’s online store. She chooses to get the ideal lamp for her brother. The order has been accepted, and delivery will take place in 5 working days. An email notifying Anna that her order had to be canceled owing to stock availability was sent to her a week later. We apologize for any inconvenience caused. Please accept our apology. Now that Christmas is just a few days away, Anna doesn’t have a present for her brother and doesn’t have time to go out and get one. But at least she has the store’s sincere regrets! That will improve everything right away! 

Quick Fix: Integrate Your Channels with ERP software for Ecommerce 

For their consumers’ buying experiences to be seamless, retailers that offer omnichannel shopping must link their channels. In the event that your channels are not connected, you can sell something on your online store only to discover after the fact that it is genuinely out of stock. Because the e-commerce portal uses the general ledger to retrieve real-time stock information, a system with true omnichannel integration, like LS RetailERP software for eCommerce, ensures that your online store always contains up-to-date product information. 

#2 Delivering the Wrong Item  

When Marco discovers that the shorts he ordered online have arrived in time for his sun and sea vacation, he is overjoyed. But as soon as he opens the package, he sees the sizing is off. He double-checks his order: even though he marked XL, a Small was received instead. He will never be able to change the thing before his departure because he is departing in two days. 

Quick Fix: Get Visibility into the Value Chain  

Retailers lose an average of 4.4% of their sales due to customer returns. Returns frequently occur for causes outside the retailer’s control. However, you only have yourself to blame when you are the reason. Even if not all returns can be avoided, an effectiveERP software for Ecommercecan help lower the risk of returns by, for instance, guaranteeing that consumers who make online purchases receive the precise item they bought – in the right model, color, and size. 

#3 Not Interacting with the Customers Very Well  

Linda purchased an evening gown online, but it arrived late. She worries that she might not have it in time for her new year’s celebration. She tries to follow the order, but the website doesn’t provide a way for her to do so. Linda emails customer service, but all she gets in return is an automated message saying, “Thank you for your email. We will investigate your issue after learning about your difficulty and expressing our concern. Warm regards. A few days later, Linda calls customer service but doesn’t get a clear response. She requests that they postpone the dress and makes the decision to go downtown and buy whatever she can find at the mall at the last minute. 

Quick Fix: Keep Communication Channel Open  

How would your customers know if you did your packing and shipment on time if you didn’t tell them? Your level of communication defines the level of gratification your customers will get. The best strategy is to stay true and provide transparency for building trust between you and your customers. Always be straightforward with your customers even before they start purchasing from you. Imagine how humiliating it will be for your customers to see a message that states, “extra charges for bulky items”, or “we only ship in Canada” after making a purchase. Avoid making these mistakes.  

Mistakes are common. However, to avoid big mistakes you must employERP software for eCommerce. Prefer a platform that combinesRetail ERP and CRMat the same time, likeLS Retail ERP. If you wish to implementLS Retail Software Solution, you canContact Trident Information Systems, a Diamond LS Retail Partner.Post

https://www.tridentinfo.com/do-not-make-these-mistakes-or-you-can-lose-massive-sales-opportunities-in-this-festive-season/

#microsoft dynamics 365 partner in uae #dynamics 365 support #dynamics 365 for field service #microsoft dynamics 365 dubai #dynamics 365 implementation dubai #dynamics 365 for marketing #dynamics 365 for sales #dynamics 365 for finance & operation #microsoft dynamics 365 #dynamics 365 crm #microsoft dynamics 365 crm #dynamics 365 services provider #dynamics 365 implementation india #support for dynamics 365 #dynamics 365 vendors #microsoft dynamics #microsoft ax dynamics

[tebsolutions]

Microsoft D365 Implementation Partner | Microsoft Dynamics CRM | Total e Biz Solution

Microsoft Dynamics 365 CRM helps everyone across your business to be more customer-focused with its portfolio of intelligent business applications that empowers your organization to deliver operational excellence and delight every customer.

Microsoft Dynamics 365 CRM offers connected business applications across marketing, sales, customer service, field service, and other functional domains, helping to accelerate digital transformation and making it a success.

With its portfolio of intelligent business apps that enable your company to provide operational excellence and satisfy every customer, Microsoft Dynamics 365 CRM assists everyone in your company in becoming more customer-focused.

The success of digital transformation is aided by the integrated business applications provided by Microsoft Dynamics 365 CRM in the areas of marketing, sales, customer service, field service, and other functional domains.

Get Mircrosoft Dynamics 365 Solutions now with TeBS for CRM Solutions.

#microsoft #Dynamic #365 #CRM #sales #customer service #field service #and other functional domains. #Dynamics 365 Solutions #Microsoft Dynamics CRM 365 #Microsoft Dynamics 365

[superramkrishna-blog]

Dynamics CRM Techno Functional Consultant (Sales, Marketing, Field Services) - Onsite Role

Dynamics CRM Techno Functional Consultant (Sales, Marketing, Field Services) – Onsite Role

Dynamics CRM Techno Functional Consultant (Sales, Marketing, Field Services) – Onsite Role Houston, TX 1 Year   Job Details: Must have at least 10 years of experience in Dynamics CRM Sales, Marketing, Field Services. Dynamics 365 Functional with knowledge on Customizations and Configurations. Should be able to analyze and validate fitment of a requirement with Dynamics. Must have good knowledge…

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#Dynamics CRM Techno Functional Consultant (Sales #Field Services) - Onsite Role #Marketing

[accountsend]

Effective B2B Contact Management: Unveiling Strategies to Harness B2B Database Leads and Elevate Sales Growth

In the ever-evolving landscape of B2B sales and marketing, the art of effective B2B contact management emerges as a critical force shaping success. This comprehensive guide delves into the intricate pathways of nurturing robust relationships, optimizing communication, and propelling substantial business growth. At the heart of this strategic journey lies the meticulously organized B2B contact database – a powerhouse for precision B2B lead generation, strategic sales leads, and amplified business development. This illuminating article embarks on a deep exploration of the core strategies that unveil the true potential of B2B databases, catalyzing a transformation from mere data reservoirs into dynamic engines driving precision and growth.

DOWNLOAD THE INFOGRAPHIC HERE

Defining a Clear Database Structure

Central to unlocking the potential of effective B2B contact management is the establishment of a crystal-clear database structure. This architectural marvel sets the stage for targeted B2B lead generation and strategic sales leads, akin to creating a roadmap for successful business development. Contacts are carefully categorized based on pertinent criteria – industry, company size, job titles, and geographic location. The creation of separate fields for pivotal contact details, encompassing names, email addresses, phone numbers, and company information, facilitates a streamlined approach for accessing crucial data. This structured foundation becomes the epicenter from which personalized B2B sales prospects are cultivated and business development thrives.

Regular Data Cleansing and Updates

Much like tending to a thriving garden, maintaining an accurate B2B contact database involves nurturing and pruning. Through consistent data cleansing practices, redundancies are eradicated, errors are rectified, and outdated information is supplanted. This meticulous process not only sharpens the efficacy of B2B lead generation but fortifies the database's integrity. The adoption of data cleansing tools or the strategic outsourcing of this task ensures the accuracy and dependability of sales leads. A refined database lays the groundwork for triumphant B2B sales endeavors.

Implementing a Centralized Database System

Efficiency and organization take center stage in the modern business ecosystem, and the implementation of a centralized database system or customer relationship management (CRM) software exemplifies this ethos. This unified platform serves as the nucleus for storing contact information, tracking interactions, and orchestrating seamless communication. A judicious selection of a system tailored to organizational requirements, boasting features such as customizable fields, tagging, and segmentation, transforms B2B lead generation and sales leads into actionable insights. This integration amplifies the potency of business development initiatives.

Segmenting Contacts for Targeted Outreach

In the dynamic realm of B2B interactions, precision is paramount. Enter the realm of contact segmentation – the art of categorizing contacts based on specific criteria that enrich B2B lead generation efforts. By grouping contacts according to industry, job roles, interests, or engagement levels, the potency of personalized outreach escalates. Each interaction becomes a personalized symphony, every correspondence speaks directly to the recipient's needs. This strategic approach metamorphoses sales leads into symbiotic partnerships, heralding a new era in business development.

Integrating the Database with Other Tools

The essence of modern business lies in interconnectedness. The harmonious integration of your B2B contact database with other tools and systems encapsulates this ethos. Picture seamless fusion with email marketing platforms, sales automation tools, and customer support systems – this synergy propels the fluid flow of data, automates repetitive tasks, and nurtures cross-functional collaboration. The integration augments B2B lead generation, amplifies business development, and charts a transformative course for your database's evolution into a hub of productivity.

Implementing Data Security Measures

In a landscape defined by digital interconnectedness, safeguarding data is paramount. Robust data security measures form an impervious barrier around the B2B contact information. Enforcing stringent password policies, limiting access to authorized personnel, and maintaining regular backups fortify defenses against potential breaches. Staying vigilant regarding data privacy regulations is a testament to your commitment to maintaining trust with B2B sales leads and partners.

Providing Training and Documentation

Empowerment extends beyond technology, encompassing adept handling of the contact management system by your team. Comprehensive training ensures flawless data entry, accurate updates, and optimal utilization of database features. In tandem, detailed documentation fosters a culture of effective database management, augmenting the value of B2B lead generation and sales prospects. As proficiency spreads, every interaction becomes an opportunity, every engagement a step towards nurturing enduring partnerships.

In summation, the art of effective B2B contact management strategies stands as the linchpin of impactful B2B lead generation, strategic sales leads, and business development. From structuring your database meticulously to integrating advanced tools such as AccountSend, each component harmonizes in a symphony of success. By embracing these strategies, you orchestrate growth, cultivate relationships, and pave a path toward enduring success in a competitive landscape. Embark on this enlightening journey, revolutionize your B2B endeavors, and witness your contact database morph into an instrumental asset fueling triumphant B2B lead generation, strategic sales prospects, and exponential growth.

#B2BLeadGeneration #B2B #LeadGeneration #B2BSales #SalesLeads #B2BDatabases #BusinessDevelopment #SalesFunnel #AccountSend #SalesProspecting #BusinessOwner #Youtube

[trackolap]

How can Sales Automation Software help businesses to manage sales operations?

As the changing demands of customers and market trends, field employees are always on their toes to seamlessly close deals and meet customers' expectations. However, tracking each field employee away from the workplace may feel like a difficult task. You can fix this issue with one simple solution - by optimizing your sales strategy along with tracking employees’ activities and progress through field sales management software.

Let’s assume, you have sales automation software that is catered to optimize your sales reps and track your field employees to gain insights on the progress of sales activities, find gaps in your strategy, and identify potential opportunities to improve sales performance. Sounds too good to be true right? TrackOlap offers innovative software to eliminate the hassles of field managers and employees and aids in optimizing workflow catered to meet business and marketing goals. 

Do you want to learn more about how field sales management software can help in optimizing your sales reps? We’ve got you covered! In this blog, we will discuss optimizing the sales process hassle-free and navigate you through top strategies to help you close more deals effectively. 

How can Sales Automation Software help businesses to manage sales operations?

Are you looking to improve your sales reps? But aren’t sure how? Don’t worry, we have got your answers. TrackOlap’s field force management software can help you keep track of your team and identify various factors through insightful data. For your better understanding, we have listed below a few factors that you should include in your sales roadmap. 

Evaluate sales performance seamlessly

With access to previous data on the field employees performance and completed sales reps through field force management tool , managers can evaluate sales reps at their fingertips. By utilizing this data-driven report, you can analyze the effectiveness of your previous strategies and identify the gap between missed deals and the target. 

Optimize your sales reps

Managing sales operations and meeting target audiences is one of the major challenges that most field managers face today. Guess what, you can easily fix this issue with field sales management software. 

Through features like Geofencing, managers can bifurcate allocating resources majorly to the frequently utilized routes. And, on the other hand, assign targets to the most skilled employees with potential sales reps routes to balance sales operations with standard strategy and meanwhile target more opportunities. 

This strategy can help you close more deals with high-potential routes, and satisfy the expectations of current customers especially if your business deals with cab services. But how can you adopt this approach? By utilizing reports of the Geofencing feature and identifying potential routes to obtain better outcomes. 

Ideal planning for the sales operation

To make your sales operation successful, managers need to have hands-on information on varied factors like identifying potential opportunities, finding out the reason behind missed deals, conducting market research, data of average fuel usage, strengths and weaknesses of every employee, customer demands, and lastly to align sales operation with marketing campaigns you need to evaluate sales performance regularly. 

To make sure you lead to the path of ideal planning you must have access to insights on sales reps. TrackOlap’s sales automation software offers varied features like live tracking that helps managers track the activities of field employees in real-time, an easy attendance process to maintain a record of the team’s availability and compensation, and Geofencing to optimize ideal routes beforehand to simplify workflow. 

And, other features like stoppage details and total distance traveled help managers understand the work efficiency delivered by each employee and identify any challenges that they might face at any given time. Lastly, managers can plan sales operations seamlessly with customized data-driven reports by utilizing lead management solutions. 

Top 5 strategies to close more deals using field sales management software

Get rid of constantly following up the updates from your employees, and juggling through the sales activities, and boost your sales reps, close more deals effectively. Align your sales operation strategies with field sales management software. Refer to the strategies listed below to maximize your bottom line seamlessly. 

1. Optimize overall sales performance

By monitoring and evaluating the previous sales performance data, as a manager, you can rely on this data to prepare a roadmap for strategizing sales reps in the coming months. How? By identifying performance gaps, prioritizing to set realistic and achievable goals for your team through field force management, furthermore rewarding high performers, and motivating the team to achieve targets seamlessly. 

Additionally, by integrating data from CRM with sales performance reports through lead management solutions , you can identify the average time spent on each sales rep and the particular activity or strategy that impacted the increase in total revenue and closing deals. 

2. Optimize routes to close more deals

Yes, you heard it right! By tracking sales activities in real-time you can identify potential sales routes with more opportunities and meanwhile, look after field employees' safety through a field force management tool. 

As we mentioned above, Trackolap offers robust features like Geofencing, catered to help managers track the allocated territory for the employees, and check the effectiveness of the sales reps. But what if we told you that you can utilize this feature to find potential sales opportunities and seek to close more deals? 

To begin with, managers can track the daily record of sales reps and align sales performance data with the customer visits or services delivered regularly, and time spent for each sales rep. You can utilize the data to identify the effectiveness of a sales strategy, employee performance, or even the quality of products or services by counting repetitive sales. 

In addition, utilize all these factors to plan your next sales and marketing goals and target frequently used and new routes to attract more deals and satisfy potential customers’ expectations through lead management solutions.

3. Segment data to achieve better outcomes

Imagine putting all your sales efforts and resources just to realize you were targeting the wrong audience. We are sure, you wouldn’t want to face a scenario like this. So what is the solution? 

Use the customer behavior or customer visitor data to understand their feedback on your brand’s offerings by analyzing the total time spent by your employees on a per-visit basis or by breaking down the demographics of your profitable customers through sales reps' data. 

By using this data from field sales management software, you can save money, time and effort on targeting sales reps around customers that aren't a great fit for your offerings and business goals. Define your correct target audience, and re-align your sales and marketing goals to convert potential customers to profitable loyal customers. 

4. Prioritize the correct sales pipeline

Utilize your customer interaction or customer visit data through sales automation software to optimize the sales pipeline, and strategize sales reps around the leads that are profitable or more likely to interact with your offerings. 

This approach will help you identify bottlenecks, and weak points in your sales reps that made your leads turn away amid the sales process towards competitor’s offerings. In addition, you can prioritize your leads by preparing an ideal customer profile, to ensure closing more deals. You can consider combining marketing campaigns, and CRM data with your sales operation strategy to boost revenue. 

5. Adopt new methods to grab customer’s attention

If you are a product-based company, then your field employees' major challenges might include grabbing potential customer’s attention with traditional methods. Don’t worry, you can fix it with a one robust solution.

Firstly, as a sales manager, your focus must be on investing your time and efforts towards market research and identifying the right method for marketing that meets with your business needs.For instance, demos, sales representation, and collateral can be effective for field employees to convert prospects to customers or at least generate curiosity for your product. 

Based on the data of sales performance, conducting customer behavior analysis, and by accessing the average time spent through sales automation software you will realize customers from different demographics and behaviors have varied preferences and interests. 

For instance, a few prospects prefer short, to-the-point product demonstrations, whereas others prefer in-depth product representations. Use this data, and motivate your field employees to target customers with customized methods and close more deals effectively. 

Final Thoughts

With correct planning, and strategy at the right time, you can seamlessly convert potential leads into profitable and loyal customers. Utilize the right tools like field sales management software and align your field employees with sales and business goals to ensure your team is on the right path. 

To know more about automating sales operations to close more quality deals, check out TrackOlap’s Live Tracking Tool or get in touch with us today!

#field sales app #field sales software #field sales management #field force automation #sales crm #field sales crm #sales automation #sales productivity #salesforce #field tracking software

[paydevice]

Understanding POS Systems: An In-depth Overview

ON THIS PAGE:

What is a POS System?

Functions of a POS System

Advantages of a POS System

The complexity of the POS system

Types of POS Hardware and Software

If you manage a business, you have likely interacted with a Point of Sale (POS) system. POS systems are a critical tool for businesses all over the world, from small, independent shops to large, multinational corporations. But what is a POS system? And why are they so crucial to modern commerce? Let's dive into it.

What is a POS System?

A POS, or Point of Sale system, can be defined as a comprehensive information system specifically designed to instantly capture and relay retail details (like product name, price per unit, quantity sold, date and time of sale, location of sale, buying customer, etc.) during a transaction via automated reading tools such as cash registers. This information is subsequently distributed through communication channels and computer systems to relevant departments for in-depth analysis and implementation, with the main objective being to enhance operational efficiency.

Despite its traditional association with retail, wholesales, and the hospitality sector, POS systems have extended their reach into diverse industries. These include goods and property leasing, equipment repair services, healthcare administration, ticketing offices like cinemas and sports facilities, along with various other sectors where processing monetary transactions, resource scheduling and allocation, tracking service histories and debts, and invoicing are vital functions.

Historically, a shop's POS would encompass a bulky cash register and a ledger for recording buying and selling activities. However, in today's era, we have advanced to more compact, lightweight, and convenient options that automate a wide array of functions ranging from the rudimentary customer transactions to intricate inventory handling.

Six Functions of a POS System

POS systems are among the most intricate software systems, given the various functionalities required by different users. While the specific features vary, six basic functions are universally applicable.

1. Payment Processing: The primary purpose of a POS system is to facilitate transactions, which is why payment functions come to mind first when POS systems are mentioned. These systems can accommodate diverse payment methods including cash, check, debit and credit cards. For physical stores, POS systems can be equipped with traditional magnetic-stripe card readers, upgraded to chip-based card readers for enhanced security, or even include near-field communication (NFC) readers for mobile payment applications like Apple Pay and Google Pay.

2. Transaction management: Efficient transaction management is crucial for an effective POS system, encompassing aspects like a manageable inventory database, receipt issuing, and customer tipping. The POS interface enables employees to quickly fulfill orders during checkout. It should also provide the option of printing or emailing receipts based on customer preferences, and for service-based businesses, offer customers an option to tip.

3. Sales reporting: POS systems act as a key instrument in assessing business performance. These systems can track vital business metrics, providing reports that evaluate financial status and guide business decisions. Utilizing sales data, businesses can streamline operations and plot sustainable routes to profitability.

4. Inventory management: POS systems offer inventory management functionalities, recording real-time updates on purchases, sales, and stock levels. Businesses can use it for inventory checks, restock alerts, and other tasks to prevent overstocking or shortages. The system can also generate valuable reports, assisting merchants in devising effective purchasing and sales strategies.

5. Customer Relationship Management (CRM): Efficient customer management enhances brand loyalty. By recording customer data, POS systems facilitate more personalized customer interactions, reward repeat customers with discounts or loyalty programs, and even allow direct communication via promotional emails, provided the customers opt for it.

6. Employee management: POS systems simplify employee management with automated reporting. Digital check-in and check-out using swipe cards or codes provide precise tracking of hours worked. For commission-based roles, the system can assist in identifying high-performing employees.

Advantages of a POS System

Implementing a POS system in your business comes with several advantages.

- Efficiency: A POS system streamlines business operations, reducing the risk of human error, and thereby saving time.

- Sales Tracking: POS systems make it easy to track sales, providing real-time reports that offer insight into business performance.

- Improved Inventory Management: With a POS system, you can keep accurate, real-time inventory counts and get notified when stock runs low.

The Complexity of the POS System

The intricacy of POS systems arises from the diverse needs and expectations across different industries. Each sector presents specific requirements, particularly when it comes to reporting functions. This complexity is notably evident in the retail/wholesale sector, where businesses necessitate varied features. For example, companies dealing with perishable goods require a system capable of alerting about expiration dates. Retail businesses may demand a credit storage feature for recurring customers, whereas others might need their POS system to double as an all-encompassing inventory management system, providing FIFO (First In First Out) and LIFO (Last In First Out) inventories for accounting and taxation purposes.

The hospitality industry brings forth a distinct set of POS requirements. Restaurants look for features like adaptable item buttons, numerous discount options, service charges, receipt holding, queuing, table services, takeaways, receipt merging and splitting. However, these might not suffice for a spa or a slimming center, which may need an added scheduling window with past customer attendance records and their specific needs.

Hence, a POS system can vary significantly in its usability across diverse business processes. Often, generic, ready-made POS systems fall short in meeting these varied needs, necessitating tailored functionality. This attribute contributes to the overall complexity of POS systems.

Types of POS Hardware and software

POS systems, though sometimes solely software-based for online operations, often require hardware components. Here are a few common components of POS hardware:

1. Readers for Credit and Debit Cards

2. POS Terminals

3. Customer Facing Displays

4. Displays for Kitchen Use

5. Cash Drawers

On the software side, POS systems are categorized into two main types:

1. On-premises POS Software: Often referred to as a legacy system, this software is restricted to the individual POS terminal where it's installed. Its primary role is processing payments, recording sales and labor data, and ideally, synchronizing with accounting software. This option is generally suitable for small businesses primarily focusing on in-store sales with a single POS terminal.

2. Cloud-based POS Software: Syncing information across multiple POS terminals, this software typically offers access through mobile devices and desktops. Known for their flexibility, these systems are more suited to online businesses, mobile businesses, or those with multiple terminals or locations.

Each option has its pros and cons. While many may argue that cloud-based POS systems hold an edge over on-premises ones, businesses need to take into account factors like budget and data security. While cloud systems offer flexibility, data security remains paramount for businesses of any size.

You must choose a POS system best suited to your industry, business size, and specific requirements. For example, for a China-based cash register hardware factory such as ours, we offer high-performance cash registers and smart POS terminals designed to enhance work efficiency, reduce error rates, and streamline any business's inventory management processes.If you are interested in our product, please feel free to contact us. We are always here for you!

Website: https://www.pay-device.com/

Alibaba: https://paydevice.en.alibaba.com/

Now that you understand the essence of POS systems - their functions, advantages, complexities, and types - you are well-equipped to choose the best POS system for your business. Remember, the right POS system can be a game-changer for your business's overall operations and success.

#pos system

[happsalesindia]

ROI of CRM: Accurately Measure How Your CRM Investment Pays You Back

Introduction

Gartner valued the CRM market at USD $36.5 Bn. worldwide in 2017 which increased to USD $63.91 Bn. in 2022. While you may be overwhelmed by all the hype around it, you would want to accurately measure the ROI of CRM and understand how much will your investment pay back.

ROI (Return on Investment) measures the efficiency of your investment.  It is the ratio of the total income earned to the total cost invested for the CRM project.

As per Nucleus Research, a company’s average earning is $8.71 for every dollar spent on a CRM project.

Another article from HBR mentions the success of an aircraft parts distributor that tripled their number of daily sales calls and grew their customer base by 33% within just four months of rolling out their CRM system.

A CRM initiative is a very strategic one with long-term implications for your business. It requires both time and cost commitment at an organization level to get the desired results.

CRM ROI Calculation – Total Benefits v/s Total Cost

ROI of CRM is a measure of the total return or benefits that you will accrue against the total cost that you incur towards the CRM project. It quantifies the true value or gains that you can expect from the CRM initiative.

So, when you are evaluating a CRM software, you have to measure the two most important factors –

Total Benefits that you will gain from the investment, and

Total Cost of Ownership (TCO)

You should not evaluate the worth or value of the project by considering only one of these parameters in isolation; which would be a very myopic view. It is very important to look at all parameters in a very holistic way.

Total Benefits from CRM – what metrics can you improve?

CRM is not just a tool. It is a very strategic and transformational initiative that can have very long-term implications for the success of your company. It has the power to transform the way you conduct your business, and manage your team performance and clients.

The value or impact of a CRM project depends on the way your CRM software gets deployed, adopted, and used by the users. You will get significant benefits from your initiative when it is optimized for all these aspects.

Let us discuss some of the benefits and metrics that you should measure.

Boost in Sales Revenue

A key indicator of a good CRM initiative is an increase in sales revenue. You can calculate how your revenue has increased over a period of time.

This is a factor of how effective is your b2b sales CRM team engaged with your prospective clients

It is important that you frequently measure this metric and take all the necessary steps to help your team grow this metric.

More Leads

A good lead management system makes sure that all the leads get captured accurately in one place. You can have a very structured and organized way of managing your leads.

This will significantly reduce the possibility of any revenue leakage and has a direct impact on your business growth.

Increased Qualified Opportunities

A scientific and proven lead management system will help your marketing team qualify for the right opportunities and assign them to your sales team without any delay.

This will increase your sales team’s focus on the right kind of deals and they will not spread themselves too thin.

Better Deal Conversion Rate or Closure Win Rate

A good CRM when used efficiently can hugely boost sales closure. Reps have a clear picture of where the customer is in his buying journey and can engage accordingly. CRM can help them better qualify their deals and help them decide the right kind of deals to work on.

It can have a positive impact on the way your opportunities get managed and converted to deals. With a higher and faster closure rate, the number of deals closed in a given time period also increases. Higher closure rates increase sales revenue and the return on your CRM investment.

Faster Sales Cycle

A good CRM implementation helps everyone to work toward a common goal. Your marketing team qualifies leads better and your sales team members are completely focused on deal conversions.

Using the CRM, your sales team can efficiently manage the deal stages and the overall pipeline they are working on. With better visibility into the deal’s progress, your management can also intervene at the right time to support the reps with deal closures.

This well-oiled machine has a direct impact on reducing your sales cycle, which is defined as the number of days it takes to convert a deal.

Higher Sales Productivity

An intelligent mobile app, like the one from HappSales, will allow your sales team to easily manage mundane operational activities with ease. Their valuable time can be spent more on revenue-generating activities.

Higher sales productivity will also improve your CRM adoption and usage. You can expect a lot of customer intelligence to get captured; which in turn can be used for better insights for improved decision-making.

Faster time-to-productivity of new reps

Attrition among the sales team is generally very high. You will expect a dip in your sales revenue when your reps leave. Many of the deals that they were previously working on do not materialize due to a lack of follow-ups. Sometimes they join your competitors and pursue the same deals.

However, with the right CRM, your reps can have easy access to all the client information and the history of all interactions. Armed with this intelligence, you can expect faster time-to-productivity for your new reps.

Improved Customer Loyalty & Repeat Business

A CRM system is essential to provide a scalable, consistent, and differentiated customer experience. A good CRM, like HappSales, provides you with a customer success module to manage and improve customer satisfaction.

Your entire team works in sync to improve this important parameter. Your happy and loyal clients will give you more repeat business. They will also recommend your product or service among their connections and help you generate referral business.

Decrease in Customer Acquisition Cost (CAC)

Many of the above factors contribute immensely to reducing your cost of acquiring new clients.  It is also referred to as cost per lead.

Aligning sales and marketing teams through a common platform helps in better communication between both departments. This will improve deal conversions and minimize revenue leakages; thereby reducing the overall cost per lead. You will also be able to further optimize your cost in terms of effort, time, and resources.

Acquiring new clients becomes easier, cheaper, and faster.

Improved Sales Forecasting

Sales forecasting is the foundation for running a predictable business. CRM can help you with an efficient methodology and process for sales forecasting.

Improved sales forecasting has many benefits. It can help to optimize your inventory cost, improve your budgeting & planning process, and increase your operational efficiencies.

Reduced Daily Sales Outstanding and Improved Cash-Flow

A few CRMs, like HappSales, offer the capability to efficiently manage your Accounts Receivable operations.  It can help you streamline and run a tight cadence around this function to expedite your collections.

This will improve your cash-flow position and provide you with better working capital to run your business.

Higher Service Revenue through Efficient Service Operations

An integrated Service Management capability in your CRM can have a huge impact on your service revenue as well as service profitability.

Efficient service operations improve customer loyalty, repeat business, and lower operational costs.

Higher Profitability

Many factors discussed now can, directly and indirectly, improve your bottom line with the use of the right CRM.

Some of the direct factors include – lower cost of customer acquisition, reduced cost of sales, better sales forecasting, higher repeat business with lesser efforts, better operational efficiencies and team productivity, optimized inventory through better predictability, increase in service revenue, faster time-to-productivity of new reps, lower sales outstanding (DSO), etc.

Improved Decision-Making & Reporting through Actionable Data

We all know that data is the new oil. Reliable and structured data has the power to give you an unparalleled advantage.

A CRM software can help you manage multiple types of data. These include data pertaining to your clients, leads, opportunities and pipeline, sales activities, key stakeholders, sales forecast, etc.

With all this data in one place, a CRM can help you in making the right decisions for your business.

Also, you will no longer have data scattered across multiple spreadsheets. Your team can easily fetch the required reports and you can reduce the cost of operations involved in preparing complex excel sheets.

Total Cost of Ownership (TCO) – what cost elements to consider?

The total cost of ownership (TCO) of a CRM is the sum total of all investments required to be made to procure, use and maintain the software.

While considering the investment cost, people often do the mistake of considering only the software cost and ignore many other aspects. TCO being the denominator in the ROI calculation, a mistake here could lead to wrong analysis and judgment.

For the right decision, it is imperative to consider all the below elements when arriving at the total cost of ownership of a CRM –

Software Cost

Software Maintenance Cost – Upgrades & Updates

Cost of Implementation & Customization

Infrastructure Cost for Hosting

Cost of Storage

Cost of Training

Cost of Scalability

Cost of Human Resources

Cost of Data Governance & Security

ROI of SaaS CRM (Cloud CRM)

The TCO calculation of Cloud CRM (or SaaS CRM) is very different from that of on-premise CRM software.

As mentioned in the article, the TCO in the case of a SaaS CRM is drastically lower than that of on-premise software.

As a result, given that the benefits are nearly the same in both cases, the ROI in the case of SaaS CRM will be much higher compared to that of the on-premise CRM software.

HappSales CRM, one of the leading providers of SaaS CRM software, helps its clients quantify the ROI based on a powerful metric called Sales Velocity. Sales Velocity is a single number that considers the four most critical factors – No. of Opportunities, Average Deal Value, Deal Conversion Rate, and Length of Sales Cycle.

Summary

When you are planning a CRM investment, it is important you set your eyes on the expected business impact of the investment. It will help you set up some benchmarks for you to measure the success of the initiative and optimize its performance based on expected results.

At the same time, while comparing the cost of different CRM vendors, you should consider all the cost elements listed in this article to arrive at the correct total cost of ownership before arriving at the return on investment.

For a sales team member, companies generally budget for assets like laptops, mobile phones, communication expenses, infrastructure costs, stationaries, etc. A CRM is a much more strategic one with long-term business impact, and definitely deserves a bigger budget than these operational expenses!

At the end of the day, growing your business and having happy and satisfied clients (and of course reps!) is all that matters. So choose a CRM partner wisely based on their understanding of your business and their ability to closely work with your team to make the initiative a success.

Once you have the right CRM software in place supported by the right vendor, there will be no stopping henceforth!

Original Source: ROI of CRM: Accurately Measure How Your CRM Investment Pays You Back

#sales force automation software #best sales management software #sales #field service scheduling software #sales crm

[toolyt]

How Banking CRM Improves Onboarding TAT in the Banking Sector

When it comes to the customer onboarding process Banking CRM has an important role to play in the banking sector. 

Improving the customer experience is a priority, as customers only want to experience the best quality services. Therefore, onboarding TAT is quite an important parameter for banks. 

Why is customer onboarding TAT vital for banks?

With the help of banking CRM, banks can actually improve efficiency, response time, and eliminate all the manual processes along the way. This will not only improve the customer experience but also cause an increment in conversion rates.

How does Banking CRM help reduce the onboarding turnaround time?

Customer onboarding is often a time-consuming process that includes customer visits, a credit analysis process and heavy use of documentation. This is where a banking CRM plays a vital role in reducing the turnaround time for banks. Banking CRM digitalizes all manual processes with automated workflows and solutions.

Five crucial benefits of having a Banking CRM:

An automated lead management process can guide the banks with, lead capture, lead scoring, lead qualification, lead allocation and closing the deals. When you don’t have a proper lead CRM in place, you risk a lower return on investment, a leaky sales funnel, and strained relationships with leads and customers.

2. Real-Time Sales Tracking

With this feature, the sales managers could monitor the performance of the sales reps to ensure they are making the most of their time in the field, keeping them organized and productive. 

Instant alerts and real-time tracking can guide the team to better manage sales agents’ time and set their daily schedules to improve their productivity in no time.

3. Automating the Underwriting Process

Banking CRM can guide the credit analysis process via streamlining the entire journey, for instance, by providing the platform to upload all the required documents digitally.

Automating the KYC, De-dupe, CDD (Customer due diligence), BL (Black List), and CIBIL score checks can save a lot of time for the credit managers when visiting for Personal Discussions (PD). 

5. Customer Experience

Keeping the consumer happy is the only sustainable way to build a business and improve the customer experience with easy and straightforward navigation.

It includes not just data collection and the acceptance of an inescapable administrative burden, but also an understanding of the prospect’s needs. The digital workflow allows the process to be adjusted to the consumers’ demands and tastes.

Orginal source: How Banking CRM Improves Onboarding TAT in the Banking Sector - Toolyt

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How Important is CRM Integrations and Customizations?

In this digital era, businesses worldwide give importance to customer relationship software as satisfied customers are the backbone of a successful business. The businesses using Custom CRM Integration can boost their productivity manifolds. CRM Integrations And Customizations is the process to connect a CRM system with other software applications or systems and tailoring the CRM system as per the business’ specific needs.

CRM Integration?

CRM integration means seamlessly connecting CRM software with third-party applications, business tools, platforms, or databases. This integration ensures that relevant information from different systems is available within the CRM, so that the businesses can get a holistic view of customer data.

CRM Customizations

CRM customizations means tailoring the CRM system to match specific business workflows, processes, or requirements. Customizations include Custom Data Fields, Workflow Automation, User Interface (UI) Customization, and Reporting and Dashboards:

How CRM Integrations and Customizations Helps Strengthen Your Business?

CRM integrations and customizations are essential to maximise the effectiveness of a CRM system and drive. CRM Integrations ensure seamless data flow and synchronisation between the CRM system and other key business systems. By integrating the CRM with other platforms like marketing automation, customer support, etc. businesses can get a complete view of the customer data. An effective CRM system is a win-win solution and a smart integration improves employee productivity, as well as customer experience.

Advantages of Having Customised CRM Integration

It’s Easy to Use

A customised CRM software helps manage multiple processes simultaneously. The custom CRM is designed keeping in mind the issues faced by employees and thus it comes with many valuable features.

Custom-made Features 

A CRM system has several in-built features that helps manage complex tasks with ease. With a customised CRM, the businesses have the much needed features without any unnecessary hassles and bustles. CRM integration is designed to smartly manage the workflow and help employees stay more productive.

Better Insights and Higher Revenue

With Custom CRM integration, you can filter and synthesise data exactly the way you want and get the tedious task achieved within a fraction of seconds. The businesses get quick access to real-time insights that help drive your business fast, lower the risks, and explore untapped areas in business.

Conclusion

CRM integrations and customizations are important to optimise the CRM system for specific business needs, streamline operations, improve productivity & data accuracy, and offer a tailored experience to users. These adaptations make the CRM system a more powerful tool and easily aligns with the unique requirements and goals of the business.

By leveraging the power of a customised and integrated CRM System, all size businesses can drive growth, improve customer relationships, and achieve long-term success.

So this time give your sales team a flexible and customised solution that simplifies your task exactly the way you want. If you want to know more about the professional CRM Integrations and Customizations services, feel free to contact Kodehash now.SOURCE URL:  https://medium.com/@kodehash8/how-important-is-crm-integrations-and-customizations-12d203a64bb2

#CRM Integrations and Customizations #CRM Integrations