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fuck-customers · 5 years

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This one is long as fuck and kinda boring

Had a woman come in demanding a refund for a shoe that visibly got damaged because if wasnt the correct size for her (her feet were moving around inside the shoe, which shredded the heel lining).

As company policy (and local law) dictates, we send it to a third party independent quality examiner, who determined whether the fault lies with the company or the customer. As expected, the examination came back negative, meaning we were not at fault and do not have to give a refund, however the company does fix shoes for free with a really great shoemaker within 2 years of purchase.

The customer loses her shit at the result of the examination, writes multiple pissy emails to the store (saying shit like "lol" and "surprise surprise" in what is essentially a business email - yes, in english. No i do not live and work in an english speaking country), calling us to say the exact same things, telling us that the examination was "a joke" and that we "obviously pay off the examiner". She also says we accused her of deliberately damaging her shoes, which we did not. The examination report does say the damage was caused by "outside force" but in context it's obvious that that simply means the fault did not lie in the material itself, but rather the incorrect use.

We end up sending her shoes to be fixed, and the shoemaker ends up putting a leather panel at the heel part because that wont be worn out as easily as fabric would, and it's also thicker, thus helps with the size problem a bit. The leather piece is not visible from the outside, and even when you look at it, it just looks like it was made like that in the factory.

Customer comes to pick up her shoes, for which we need to ask for her copy of a form we fill out when we take the quality complaint. She literally throws it at me over the counter. I very leisurely read the info on it, get her shoes from the back, compare the form with the docket in the box of the shoes, etc. I show her the finished product, ask her if its alright (as is company procedure).

She flips her shit completely, saying it looks disgusting (it objectively did not), how she wants a refund right away, how she cant wear this lile that, what will people think of her, how we are disgusting thieves for doing this to her. I tell her i can take her shoes to be fixed differently (still for free), but she will have to tell me exactly what to write on the form on how she wants it to look, because thats what the shoemaker will follow. She keeps ranting in incomplete sentences that dont make any sense, contradict themselves, and just generally not being helpful at all. I wait for her to finish, then i ask her, with no patience left whatsoever, to tell me word for word what to write. "Make it aesthetically pleasing. Write that. Thats it." Im like..............maam. Obviously the shoemaker thought this looks fine, as he gave it to us as finished. Hell, I think it looks absolutely fine. You're gonna have to be more specific.

She looks at me and goes "WHAT DONT YOU UNDERSTAND, ARE YOU STUPID?"

Now. This might be an everyday happening in america, but in europe, you dont talk like that to cashiers. Not ever, because we're not quite that far in late capitalism, and the employees are very much allowed to ask for respect. I put down my pen, and tell her that if she doesnt start watching her tone and talking to me like a human being instead of a piece of dirt on her shoe, i will deny her service, and she can come back another day to talk to another person. She looks me in the eye and says "I TALK TO YOU THE WAY YOU DESERVE." So i give her her copy of the new form, and tell her we're done here, she can pick her shoes up when we send her an email, bye.

She storms out, only to come back 5 minutes later to ask for an official complaint form. We have a pen attached to it, but it hasnt been used in so long that it dried up, which she decides to let me know about by throwing the pen at me and demanding a new one. She fills out the form absolutely incomprehensibly, i couldnt read a word, and she also yells at another customer not to shop here, because we're thieves and scammers, then leaves again.

The next day we get an email from the lady who runs the company in the country, forwarding an email from the same customer that she sent to the customer service email, making up lies about how we treated her, how we lied to her, how we ruined her shoes. Our manager writes her back to come into the store to get a refund to "clear any confusions". When she comes in, our manager told her in no uncertain terms, that the only reason she's getting the refund is so she will stop harassing us and to never ever expect this to happen again. That her behavior is not tolerated in our store, and she is not welcome here.

Shitty story but at least the manager didnt let her believe she won.

#submissions #fuck customers #fuck retail #retail law #long post #submission

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tamiddyinyourcity · 5 years

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Why do i feel pissed today

I don't want to shower.

Its too hot to go outside.

Going outside means having to shower.... i already lack the energy to shower, so definitely walking downhill in the hot sun and a long bus ride would make it worse...

Literally yesterday I amped myself up to go outside, just to deal with a few shitty bus drivers, as well as someone literally shitting on a bus seat halfway through the trip.

A whole bus seat...stinking the entire bus with feces smeared on the seat.

Funny moment was a snarky old lady literally staring RIGHT at the bus driver, who was saying "Don't sit in that seat, maam! MAAM! DONT SIT THERE! DOOO NOT SIT THERE! DONT SIT THERE!", and simply glared and sat down directly on the seat anyways...

Instant karma for being an asshole. I tried not to snicker when I said "Maam, someone had shit on that bus seat", and the way she sprung up so embarrassed was so.....

Lmfao.

Then ending up at the craft store I took an hour long trek to head towards.... just to find out they closed six minutes before I had arrived.

Who makes an exclusive coupon for the holiday, just to close before anyone can even reach the store????????

Yay.

Fun.....

And now the half-biological sister I have is pissing me off, how nice.

"Hey sis, howre you? You swung by to pick something up?" And she snootily responds, "Well, I... Kinda live here TOO, so...."

And then shot me a side eye when I said "Well, I.. didn't mean it like THAT, so...."

Aaaand staying inside is more annoying, since both college aged pricks are now back in the house all the fucking time.

I don't like this household, period.

Plus my whole mood was set in stone when I went, "lets just lay down for a bit, then i can head out and have some fun with my buddy later!"....

And the second i lower my face near my bed a few inches....

My grandmother, on the bunk below me, sharts herself.

The smell hit me directly in the nostrils when I was doing an easygoing inhale before taking a rest....

And it disgusted me so badly that a frown is cemented onto my face.

I didnt even sleep. I instantly sat the fuck back up. And let a little bit pass before i finally just left out my room.

I am disgusted.

No one wants to smell a fucking turd when theyre trying to destress themselves...

Sigh.

Would be nice to work and make enough money to leave.

But work sucks when your city is full of scumbags that go out of their way to mistreat workers.

Just to come home to a shithole bedroom.

And sleep next to a woman with anger issues and constant noise and diarrhea ruining every fucking day.

Sigh.

And people i miss aren't here with me....

Friends would be nice.

I feel like i over-exerted myself recently by having too many days in a row hanging with others.

A drawn out movie shoot, a party, several crackheads, a night of video gaming until 4am, a sex shop, and a film festival, all within 48 hours?

Fucking tiring.

I really need friends, but alas, sleep and a little personal time could do real justice for my health atm....

#me

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