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agentzakura · 5 years

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LoveFanFest 2019

Ok, so a lot of people asked me what happened at #LFF2019 since I was clearly upset last week. Things have settled down a bit so I figured I’d spend time today making my thread.

TLDR; ClexaCon is a dream compared to LoveFanFest. LFF needs better communication and customer service. Lack of transparency and asking for money left and right… The queer fandom deserves better than that. Listen to Laura Hollis.

https://lovehollistein.tumblr.com/post/151126971734/you-deserve-better

So first of all, the good stuff. I did like my trip to Barcelona. I got to see a really beautiful city and hang out with friends I’d never met IRL or haven’t seen in a long time. It was a wonderful experience from that aspect. When I first joined the fandom I asked Gabi what the best part of cons was and her answer was meeting other fans. She was absolutely right. While I’m grateful I get to geek out on my faves and have my briefest moments with them, I loved talking to other people in line and getting to know them in person after interacting with them online.

The actual con was frustrating and disappointing. Before anyone tries to invalidate my experience, please keep it to yourself or DM me. There are far too many people jumping to defend LFF without any context. Things like, “It’s hard to make a con"… "Cons aren’t free”…”It’s just European culture.” Or even “It wasn’t that bad.” Comments like that don’t help at all. I’ve been to big cons before and I’ve volunteered at them. If I had the time, I would start my own convention and almost did. Believe me. I don’t take writing things like this lightly. Also, the heat wave didn’t help anything but to blame behavior on that alone is nonsensical.

LoveFanFest as a whole was just not organized very well. We received the schedule a few days prior. It was filled with mistakes. They sold a lot of the extras at a discount months earlier and if I had known that things would have conflicted I wouldn’t have bought the things I did. Especially since their attitude is sorry no refunds or exchanges no matter what.

Day 0

Registration was a mess and the lines made no sense. 1 line to get your main badge, 1 line for Earpers, 1 line for Creampuffs, the last line for other guests. I immediately regretted the handful of Earper extras I bought. I spent 2 hours in line longer than my other friends because of it.

The ticketing didn’t make sense. It was confusing figuring out which one was Sat/Sun. They looked nice printed but got collected and thrown away. They’re easily lost and it was a pain to try to get them all with the multiple lines. Why can’t you use Eventbrite digital tickets as they were intended? I heard after the fact that tickets weren’t even checked properly. One person couldn’t switch their ticket, but went up on the other day anyway and they didn’t pay attention to the day on it. Some people were able to

I also missed the beach clean up my friend organized, so that day was so disappointing.

Day 1

Breakfast with the guests was one of the few highlights. I like how it was split into smaller groups. 3 guests max with 10 attendees I think. At ClexaCon is was really hard to hear whatever was saying because all the breakfasts/lunches were at the same time and I felt like I was shouting across the table. In fact, at ClexaCon Natasha had to walk up to people individually to talk to them because she couldn’t hear them.

I bought more extras for Hollstein. I knew I had more autographs for the things I brought and got more photo ops and selfies. Early in the morning I brought it to the staff’s attention that the Hollstein panel and my Mel and Isabella photo ops overlapped. I’m a Creampuff more than anything, so that was a really big deal for me. I asked if I could swap the tickets instead for the Sunday. Sunday their photo ops occurred when I had nothing else scheduled. In all fairness, the person at the extras register passing out the tickets was really nice. They were really patient with me and assured me everything was fine. I told them about what I wanted to do and they said they couldn’t change the tickets because they were “limited” and may be sold out for the next day. Another staff member assured me that there would be 15 min that doesn’t overlap with the Hollstein panel so I can take my pictures before it. I was just told to tell the volunteer at the ops that I needed to make a panel and skip to the front of the line. The original staff member told me to come back and talk to them if what I was told didn’t work out. I was grateful and hoped I didn’t have to come back… Of course, it wasn’t that simple.

There was no volunteer at the front of the line. The volunteers I did find had no idea what was going on. The Hollstein panel was about to start so I had to run back upstairs and talk to them again. I was passed onto another staff member. She seemed to be one of the head people. She called over a Spanish speaking volunteer to escort me down and get me to the head of the line and I got them done. I still missed half of the first Hollstein panel because of it though. I ran in behind one of my friends in press who also had the same conflict. Of course, no recording is allowed so who knows when I’ll get to see that footage.

I don’t understand why photo ops tickets are per person. Maybe I was spoiled at ClexaCon with 4 people max to a photo. I bought an Earper trio to do a BayHaught photo with a friend. This was my first con where I’d meet Mel. We found out that we had to pay for another ticket just for her to join in mine. Which is insane. It literally takes the same amount time to have one more person join. Trios are not cheap. Around €130 for one person for less than 5 seconds to pose?! My friend was nice enough to pay to be in the photo anyway.

Autographs were ok up to a certain point. I stood in line for Natasha and Elise because I wanted to make sure I got to see them. I wasn’t looking forward to getting the Earp autographs. Dom's line was crazy and went outside the door and I assume around the lobby. Plus, the trio photos hadn’t printed yet, so I was essentially waiting for that. The reason I bought Dom, Kat, and Mel’s autographs that day is because I had the photo ops. For some reasons, LFF only has one person in charge of the printing and it took forever to get them on the tables. The trio took the longest. When I was done with Natasha's and Elise’s line, I went to Mel’s and waited. Again, most of my friends are Creampuffs so it was basically just me in line waiting. I wanted to see if someone else could get the autograph for me, but that didn’t go well either. I got to the front of Mel’s line with nothing to sign. The trio photos weren’t out yet. I couldn’t swap my autographs for the next day. The one rule LFF was very adamant about regardless of your situation. The poor volunteer had to call one of the staff members over to see what could be done. It was the same woman from last time who had a volunteer take me to the photo ops. I think she said her name was Maria or Michelle or some name that started with an M. I told her the only thing I wanted to get signed was the trio photo and it wasn’t printed yet. She told me that LFF never guaranteed that the photos would be done by the end of the day. Essentially, she was telling me I was SOL. I asked if I could switch my autographs to the next day so I had my photo to be signed. She flat out told me no. That’s when I started to get upset and asked her what I needed to do then. LFF doesn’t give headshots for them to sign. You have to pay extra for those. She told me I needed to get something else signed. The fact that I didn’t have anything else didn’t matter. It was frustrating because at that point I really didn’t care and would be damned if I had to pay any more money because they were inflexible with their tickets.

That’s when things got really bad. As I was trying to explain why I didn’t want to pay more money for a headshot I didn’t even want just to use these tickets, the staff member told me I needed to stop yelling and being rude or they wouldn’t help me. There was no yelling. There was me trying to explain my frustration with what they were doing and asking them to come to some sort of compromise. I’ve worked in customer service. I’ve had people cuss me out or try to attack me. What I was doing was not threatening. I get it. You have policies. You can’t bend the rules for everyone. But what really got t o me was she then she proceeded to accuse me of not asking the right questions and projected the blame on me. I can still see her in my face, repeatedly saying, “Well, did you ask? Did you ask?” She didn’t believe me. It was frustrating. It’s not like I’m trying to score free things. I just wanted to get what I paid for.

My friends saved the day by finding the trio photo and M person let me go to the front of the line for all my trouble, but it wasn’t a redeeming experience. Instead of being happy to meet Mel for the first time, Kat, and Dom, I was on edge and could hardly speak. Most of the disagreement happened to the side of Mel’s auto table. Mel was so nice and hilarious. Kat was so nice and understood why I brought my daughter to the M&G at CCUK. Dom and her handlers were really sweet and made sure that people in line had water and a little something to eat. I can say I shared a bowl of chips with Dom now. 😄 But I felt like absolute garbage by the end of it.

I had two more autographs with Mel for Sunday, but I honestly didn’t want to deal with it anymore.

Day 2

The second day was pretty low key until I thought I left the Mel autograph tickets at the Airbnb. I honestly had no interest to line up in the line that never ends for a second day so I was giving them away. I went to the Airbnb and had a mini breakdown because 1) I couldn’t find the tickets (I found them in my wallet a little later. 2) In trying to hurry, I also left my agenda at home and looked at the schedule. I saw that I had missed the single photo ops for Natasha and Elise. Time to panic again.

I had a Trio Carmilla photo op and a Hollstein duo photo op, so we thought that they would be ok with me doing my singles at the same time. Unfortunately, it wasn’t that easy… I took my trio photo and the staff and the handlers weren’t sure how to handle the situation. At first I was told that I would need to fall back in line and do it after the duo. I was completely fine with this because I had to get a prop I had left down the hall with my friends. Then I was told that I needed to do the solos right that second because the photographer was “on time” and didn’t feel like they wouldn’t have time to do the solos. Not even for the minute or so it would take me to get my prop and get back to them. I was calm about it as they talked amongst themselves, but honestly couldn’t believe that it was happening again. It took longer for them to argue about what to do than it probably would have taken me to get the prop.

I stood there just watching the interaction in disbelief when Natasha came over to me and asked what was going on and I lost it. Not like anger, but just crying out of frustration from the situation. Tears flowing freely as my emotions overwhelmed me.This was supposed to be my solo trip and fun half way across the world and I’m being told yet again, they might not honor the tickets I bought. Natasha assured me it would work out. We ended up doing the photo ops after the Hollstein duo… But two other fans had single photo ops they did after… So I did understand why they made a big fuss out of me doing it. I was done at the point where I just couldn’t take it anymore. I couldn’t enjoy the last Hollstein panel and closing ceremony was hard to sit through. My only moments of reprieve happened when I found some Creampuffs and hung out in their hotel room for a bit before the closing.

Autographs after the second day were not too bad. I still gave away my autographs to EarpItForward. I had to buy a photo of Mel for them to get signed. I didn’t like my photo ops with Isabella, so I ended up buying her headshot too. I had picked one I saw originally that I really liked, but then I saw someone get another Isabella head shot, which was even better. I asked if I could switch it because I didn’t know that the other con photo was available. Thankfully I did get it, but not without an offhanded comment from M person about how I should have asked before then I would have known. Like why say things like that?

I’m just glad that Natasha and Elise were really sweet and took time with us. Elise is pretty masterful with the selfies. Natasha also made sure we were happy with it before we left too. I had a couple of friends say they were rushed during the last moments, but thankfully I was at least saved from that. I even forgot to do my selfie with Natasha and they let me go back up and take it.

My nightmare continues as I wait to see if I get the rest of the digital print downloads I purchased. There’s some obscure issue where if you don’t click some check box correctly you only download one picture and then you have to contact them to get the rest. I swear the pop up I had asked if it was ok to download multiples and I clicked accept... I still only got one photo. I’m incredibly frustrated because they tweeted that but didn’t include it in any emails with the photos. How is someone who doesn’t have Twitter suppose to know? They also posted all the M&G photos, but haven’t bothered to message me back.

Honestly, I don’t get how #Clexacapocalypse became a thing. My experience with them far exceeded the miserable experience I had at LoveFanFest. I’d honestly go to Barcelona again to hangout with friends, but things seriously need to change before I even think about that convention again. I wish the people who also had an issue would speak up as well. Nothing will change if no one says anything. Just my 2 cents.

#lovefanfest #LoveScamFest #lff2019 #queer conventions #my experience #what not to do #queer fans deserve better #barcelona

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