TRIGGER WARNING ⚠️ sensitive topics covered as well as references to self harm.
I was moved to my present address for my safety after being stalked, harassed and assaulted by a council tenant.
The police did nothing after I reported him beyond a virtual slap on the wrist by a PCSO (and people wonder why women don’t report these crimes) and the council did equally nothing to safeguard me.
It took two years to get me moved and only after I went to the government ombudsman, and revealed to my housing officer I was a rape survivor, was anything finally done.
A council manger, Paul Hadley (since retired I’ve been informed) said to me that it was my fault, that I must have been doing something to encourage him and in front of an antisocial behaviour officer present that the council were “not responsible for their tenants behaviour” and proceeded to deny me any safeguarding.
More complaints and ombudsman interventions would follow. Battle for equality rights never ends if you’re a women and happen to also have disabilities.
In the two years it took to get me moved I’d been in A&E as a suicide risk and was regularly self harming. My disabilities worsened and I ended up needing crutches as the pain intensified. My hips now “pop” regularly and I have permanent back pain after living through that ordeal.
After the ombudsman intervention I was given priority status to move. That came with more hurdles and barriers. Paul Hadley, again said I would get this property over his dead body. Somerset Council were consistently unprofessional, in breach of their duty of care and left me at risk consistently.
The housing officer I’d shared my rape experience with got me this home but they placed their own employment at risk to do it and said she would be paying for it for the rest of her time there. Being close to retirement I don’t think she cared what they thought of her any longer, she was an exceptional exception to an otherwise toxic council mentality towards tenants.
It shouldn’t need an employee to put their job in jeopardy to do what the law already specifies is their duty and role as a public service.
When I viewed my current home it was in awful condition and wasn’t accessible. I asked what work was being done to address this prior to my moving here and was advised nothing beyond pre-scheduled works example updating the boiler (which turned out to be faulty from day one). Beyond a decorating kit which I couldn’t safely use I was told repeatedly I could “always self fund” despite this being a provision under law and they had specific disability grants available for the works I was asking for, they refused me all accessibility and refused me an occupational assessment.
Whilst I was safe from one danger by moving here, the stalker, I was thrown into a new set of dangers to my health and safety.
As a vulnerable disabled person I was subject to bullying and harassment from neighbours very early on as they felt I was too young to be living in a bungalow without ever knowing, or caring about the context of my disabilities and what I was moved from.
One case of neighbour harassment became so extreme it ended in a protection order on their visitor.
The property, as already stated was in a terrible state. I photographed it all and sent it to legal counsel. They advised me not to move in (too late by this point) because it was not fit for human habitation and not up to council relet standards.
It took seven years to get the kitchen accessible and it’s still not 100% with faults from installation causing me undue resistance on my joints and risk of injury. I continue to battle that out with the council. It took going to the ombudsman again and the then CEO of the council to even get the kitchen adjusted under equality law.
The boiler has been faulty from day one. It has always done this thing where the pressure builds up and it eventually “burbs”. It’s so bad it sounds like it’s going to blow the cupboard door off. Eventually it started failing and I repeatedly needed to get out of hours engineers from the council to patch it up.
One year it was failing daily and I kept reporting it. The engineers kept having issue scanning the gas meter to log the call. They had a new system and it was having teething issues. This meant that every engineer would not have record of the previous days call out and openly treated me as a liar. Thankfully I had all the email communication to the gas repairs department and was able to prove this was a persistent problem.
During this time I was loosing mobility and dexterity in my joints, notably my hands and fingers. This meant I couldn’t keep myself safe. I was paying extra home help just to be safe, prep more meals and washing up as I couldn’t do anything myself (the kettle had to be repeatedly boiled as I had no hot water during all this).
I was huddled up in my bedroom trying to keep warm. As has been consistent with this council there was no safeguarding and no assistance. After almost a week of this and getting more & more unwell, I filed a formal complaint. I was given a tiny little heater and eventually compensated for the additional electric I was using as well as hourly cost of extra home help.
Since then it has failed again and again. In fact I dread every winter knowing it is going to fail.
Each and every time my mobility is materially impacted, because it usually fails overnight, meaning it’s had 8 hours for the temperature to plummet then hours more before an engineer can come out to patch it up.
In that time I loose mobility and dexterity. It happened again recently (dropping to 14°C by the time I woke to discover the boiler fault) and despite using electric heaters I simply could not warm up. Electric heaters are no substitute for central heating. It left me unable to make a meal and I was unable to get emergency home help to plug the care gap.
One engineer advised me that as long as they have parts they will patch it up indefinitely until it fails permanently. This is without any risk assessment to someone like myself materially impacted by temperature.
I filed another complaint upon many complaints at this point, with the council and they are refusing me a boiler update.
They’re refusing me a risk assessment and refusing me an occupational assessment whilst being fully informed this is having a detrimental impact on my health and safety.
It got so bad that I started to have intrusive thoughts and ended up on the phone to crisis. After an hour with them they were able to stabilise me. I then sought legal advise and as will come as no surprise was informed yes the council are in breach of equalities law but also they’re discriminating me on disabilities ground by refusing a risk assessment of my needs. The council have openly stated that I am getting “special treatment” any time works are carried out even though it ALWAYS falls under equalities/reasonable adjustments.
I even wrote to Duncan Sharkey, the CEO of Somerset Council. I got a short response from a different department repeating the deadlock to upgrading the boiler, refusing me equal access to refuse & recycling collection (thats a whole other story of discrimination over almost a decade) and telling me to take it up with the ombudsman.
So here we go again, I now need to go back to the ombudsman but this time I am looking at legal options (I even took out extra home insurance knowing this would happen) as well as taking this to the national press is my next step. Enough is enough!
Ultimately this goes beyond a boiler, beyond me as one person. This is about an institutional failing towards disabled people and a toxic mentality of blaming tenants when the council don’t want to spend money to carry out their legal duty. They hide behind policy and procedure to deny you equal access and place wilful barriers to health & safety by denying risk assessments.
I once had a council surveyor blame the damp in my previous home on my cats “heavy breathing”, telling me to get rid of the cats and in his report blamed me for not using the extractor fan. There was no extractor fan. Can you guess, yes the council had refused me an extractor fan in that property, but still the council blame the tenant for their failures. As an aside the damp was so severe along the entire block that the wall was collapsing in one property and they had to be relocated for their safety.
But yeah, blame the tenant, it’s Somerset Councils continued consistency, blame the tenant and discriminate, all to save a few pennies whilst taking rent money from us all.
Rouge landlords are not consigned to the private sector!
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101 Things You Should Know About The UK Tory Government
Thing 93
The Treasury, under the leadership of the softly spoken, Jeremy butter-wouldn’t-melt-in-my-mouth Hunt has forbidden Michael Gove to spend any extra money on so-called levelling up plans.
It is claimed that :
“…Gove's pledge …to provide £30m to fund improvements to substandard housing, after a two-year-old boy in Rochdale died after being exposed to mould in his family’s flat, had prompted fury among Treasury officials.” (Guardian: 08/02/2023)
Surely nothing can be more important than having the protection and safety of a decent roof over your head. The UN has stated that “housing is a right not a commodity” and as such must be fit for purpose.
“Housing is not adequate if it does not guarantee physical safety or provide adequate space, as well as protection against the cold, damp, heat, rain, wind, other threats to health….” (United Nations Human Rights.)
Perhaps someone should explain this to multi-millionaire Hunt:
“Hunt has a pad in Pimlico and a bolt-hole in Surrey, as well as a small collection of buy-to-let flats in Southampton” (Evening Standard: 19/10/22)
So while some families are forced to live in substandard housing, where children’s health is at risk 24 hours a day, landlord Hunt refuses to release the extra funding proposed by Michael Gove to help rectify this scandal.
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Over 20 million children in this group of countries have elevated levels of lead in their blood. Lead is one of the most dangerous environmental toxic substances. Finland, Iceland and Norway rank in the top third for providing a healthy environment for their children yet rank in the bottom third for the world at large, with high rates of emissions, e-waste and consumption. In Iceland, Latvia, Portugal and the United Kingdom 1 in 5 children is exposed to damp and mould at home; while in Cyprus, Hungary and Turkey more than 1 in 4 children is exposed. Many children are breathing toxic air both outside and inside their homes. Mexico has among the highest number of years of healthy life lost due to air pollution at 3.7 years per thousand children, while Finland and Japan have the lowest at 0.2 years. In Belgium, Czech Republic, Israel, the Netherlands, Poland and Switzerland more than 1 in 12 children are exposed to high pesticide pollution. Pesticide pollution has been linked with cancer, including childhood leukaemia and can harm children’s nervous, cardiovascular, digestive, reproductive, endocrine, blood and immune systems.
‘Over-consumption in the world’s richest countries is destroying children’s environments globally, new report says’, UNICEF
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