TURSO workshop's FAQ
Cross-posted from Etsy!
Care instructions
We recommend washing our items upon receiving them: you may wash silicone items with warm water and dish soap. If they feel a bit sticky, we recommend rubbing a small amount of baby powder on the surface!
Custom and personalised orders
We do custom orders! Send a message and we'll get back to you, typically the same day.
Sizing details
If you're unsure about the dimensions of our items, please use a measurer or a website like iruler.net to determine the size. Measurements are included in each listing's descriptions, so please read them carefully!
Returns
As our items are handmade and made-to-order, we will not accept returns or refunds for all of them. However, it may be possible to negotiate a refund for some of our items – please get in touch with us. Also please note that shipping and other additional costs cannot be refunded. As a buyer, you have to take care of shipping costs when returning the item.
Where is my order's tracking information?
All new shipments (shipped after Nov 1, 2022) include a tracking number. We will also use an express shipping method for countries that accept express letters. You can find the tracking information from your order's details. If you can't see it, please send us a message!
Are you a company? Who are you?
We're not a company, but indie creators who like to spend their spare time helping others with their projects!
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Some recently completed noses and tongues from our workshop! If you include several items in the same order, we’ll ensure they’re cast from the same batch so you get matching colors!
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One more addition to our feline nose series, the medium feline nose! Modeled to potentially resemble several medium-sized big cat species, such as lynx, leopard, mountain lion, cheetah, snow leopard...
In our Etsy shop! http://tursoworks.etsy.com
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Some new photos of one of our most recent silicone tongues, with a better view of the fabric loop!
Link to the Etsy listing: https://www.etsy.com/listing/587889650
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Really fond of what this new rosegold pigment looks like, very natural pink with a metallic golden sheen effect~ Rosegold pigment and several other new color options have been added to our listings on Etsy shop! https://www.etsy.com/shop/tursoworks/
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Recently finished custom tongue! The tongue is hollow to accommodate some electronics, but still has the usual fabric loop in the back for attachment. The white parts have a blue glow-in-the-dark effect, and gray pigment has mica in it.
Want your own? Contact us to place a custom order!
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COVID-19 outbreak causes delays in shipping
The recent coronavirus disease outbreak is affecting TURSO workshop's shipping times. We're able to ship items normally, but please be advised there may be delays in international shipments due to COVID-19. Thank you for your understanding, and stay safe!
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TURSO workshop is back in business & open for orders! Listings for our silicone items are once again available, and we're of course open for custom orders too. We're currently working on making our other items such as resin eyes available as soon as possible.
Link to our Etsy: http://www.etsy.com/shop/tursoworks
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TURSO @ Telegram
We now have a channel on Telegram! Feel free to stop by if you have any questions concerning our workshop, or if you want to simply enjoy some builder/maker chitchat. :) https://t.me/joinchat/H3sBHg_2G2RFv4buePpSUw
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