SiriusXM is the target of a lawsuit from the New York attorney general’s office accusing the satellite radio company of trapping customers in subscriptions and finding ways to prevent them from cancelling.
On Wednesday, New York AG Letitia James announced she’s suing SiriusXM after an investigation discovered that the company “forces its subscribers to call or chat online with an agent to cancel a subscription, then deliberately draws out those interactions as part of its strategy” to prevent subscribers from cancelling their packages.
In a press release, James said that a company’s difficult cancellation process is illegal. [...]