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saltpepperbeard · 3 months

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Call It Through as a Crew: Alleviating Some Phone Anxiety

Hello everyone! So as you probably already know, there has been a recent call to make, well, calls! Another member of our crew figured out that the max customer service line (855-442-6629) is a very effective way to get our feedback heard, as the feedback gets transcribed and shared to a multitude of teams.

I already sort of briefly shared my experience on this post, but I wanted to go a bit more in detail to offer some solace for those who are also phone averse, as well as share resources and get the word out even more.

And y'all, when I say I'm phone averse, I mean PHONE AVERSE LMAO; MY FEET WERE SWEATING JSDKLS LIKE I WAS FIGHTING FOR MY LIFE. So I totally, TOTALLY get it, and am here to walk you through everything in detail!

So I called that number and was on a brief hold--probably like 5 minutes or so. The customer service representative (Margot my bestie Margot) then picked up, and asked for the email associated with my account as well as my full name.

I was extremely extremely worried and anxious about being bothersome/annoying the person on the other end and just being able to feel it in their tone, so I was shivering and sweating all the while. But then when she asked for my reason for calling, I said, "Oh, it's actually in regard to some feedback," and she went, "Is it for Our Flag Means Death?"

And we both laughed, and I was like, "Haha how did you knooooowww?" And she laughed some more and was like, "Let me tell you, I have never seen anything like this in all my years working here. We are getting so many calls. It's incredible."

And by that point, a large weight was off my chest because she was friendly, I was friendly, EVERYONE WAS FRIENDLY.

I laughed and told her that we were a very passionate and concerned bunch, and she told me that she thought that was so cool and also super important. She then allowed me to tell her my feedback, and she transcribed it as I talked. This was the little script I had prepared in case you'd like to reference it:

I just wanted to call and express my disappointment, dissatisfaction, and concern with the recent cancellation of Our Flag Means Death on Max. As a queer person myself, this show has a tremendous impact on me. And in a climate where so many diverse and LGBT-centric shows have unjust ends, I’d just like to express my wish for reconsideration, and just the hope that…Max will allow LGBT stories like ours to live and flourish. And I’m really worried about there being some kind of…homophobic angle to the cancellation, so it would mean the world to myself and so many others if the decision could be reversed, and we could get our third and final season.

I went a little graver than originally planned, because I saw talks that taking a DEI (Diversity, Equity, and Inclusion) angle, as well a "hey I'm a queer person and this feels like a decision made for a nefarious purpose" angle, are supposedly more likely to be noted.

Anyway, she allowed me to say my piece and wrote it all down, and then actually stayed with me on the line to chat a bit more. So, the phone call didn't feel rushed or anxious which was SO so huge to me; it felt far more conversational.

She was like, "I don't want to toot our little horn or anything, but Max really takes all this feedback into consideration. It will be passed to the properties team (or something equivalent, I can't remember the EXACT term she used), and they're in charge of what goes on Max and why. So, I really feel like you guys have a fighting chance with these efforts."

And of course I was thanking her profusely for telling me all of this, and for listening; polite menace, that will be my brand!

But man, the coolest part of all? She told me that she was POC, and a queer person herself, and that this was all so cool and so amazing to see. She applauded our efforts, and expressed interested in the show. I laughed and said, "Well uhhhh I might have a BIT of a bias, but I cannot recommend it enough."

And then she proceeded to tell me that it might be even MORE effective to hit from different angles. So, keep calling (they're available 24/7), and also keep utilizing the online feedback form. Basically just keep FLOODING them with how much this means to us and why.

I then expressed a lot of gratitude, we exchanged pleasantries, and there was a brief survey at the end. I don't think the survey is necessary, so you can probably hang up by this point, but I stuck around for a little more horsepower. It tells you to rate the customer service on a scale of 1-5 with 5 being the highest, and you know I gave my bestie a fivvvveee. It also tells you to press 1/2 if your issue was resolved or not. I said HELL TO THE NO, DUDE SJDKLS. And THEN, it asks you to leave a voice message after the tone describing your experience. I said that I was with the customer service representative Margot, and that she was extremely friendly and helpful, but that the issue at hand will not be resolved until Max reserves their decision about the recent cancellation of Our Flag Means Death (I'm also always saying the show title in full as opposed to just the acronym, just for more OOMPH).

...And thennnn I proceed to shake it/shriek it all off LMAO.

Buuuut yeah! Probably took a total of 10 minutes or so. @xoxoemynn also shared with me that she's seen people say that these customer service representatives likely deal with older folks who need help with technology, and are subsequently stunned (and maybe even excited) to talk to younger people who just want to voice concerns instead of chew the poor customer service people out lol! And Margot also mentioned that they were eager to take calls no matter what, so as long as we're all polite and succinct, I don't think we'll have to worry about a very tense and awkward call.

I hope this alleviates some fear a bit! We got this, crew. We're doing so, so much. And it seems like it's being heard all over the place; it also seems like we've got so many people on our side, too. Big big hugs, and I'll share the necessary resources once more-

Customer Service Number: (855) 442-6629

The Online Feedback Form:

The original tumblr post with all the information:

The tumblr post where Fox and others were sharing even more information:

#OFMD #Our Flag Means Death #OFMD Season 3 #Renew as a crew #SaveOFMD #RenewOFMD #Be a lighthouse #WHEW LMAO #WE'RE TRYING #i told em this but you KNOW it's dire when all the anxious/nd individuals are cALLING PEOPLE SJDSHDLKS #WE SIMPLY: DO NOT DO THAT EVER <3 SKDJLSDS #IF WE CAN HELP IT #SO IT'S REALLY SAYING SOMETHING #And also again-- just want to reiterate that this is great practice for calling local representatives and politicians too!#ESPECIALLY if you're phone averse #It just gets you used to the whole process in a BIT of a less formal scenario

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nights-flying-fox · 7 months

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Mystic Sickness Part 1

This is based on @turtleblogatlast 's post about mystic sickness idea :D Hope you like it!!!

Word Count: 2178 ☆ Fandom: rottmnt ☆ Warnings: a brief mention of throwing up, nothing else i can think of ^^ ☆ AO3 Link: N/A

Raph has had his bad mornings. He had been sick from overworking too. With how he felt today, he could tell it was a mix of both.

Except it turned out there was more than that. It must be, or else why would a clone of himself stare at him like that?

Raph yelped as he fell from the bed. "What the-?!"

His copy didn't seem to care. It lay on his bed, not even looking at Raph. The turtle blinked in confusion. That was definitely his own ninpo copy. Why was it here, and why was it moving like that? Raph tried to focus and control it, just like he always did, but he failed. The copy still lay on the bed.

He stared at him. Raph was too tired for that, not to mention how early it was-

"AH-"

Raph turned around. "Leo?"

There was nobody else in his room though.

"Is this some sort of joke?" Raph grunted. "If so, Raph's going back to bed and leavin' you to deal with today's plans alone. All day."

"RAPH NO-"

He turned around again, looking everywhere searching for his brother. Again, nothing.

"I am really not in the mood for pranks-"

Suddenly Leo appeared in front of him, "RAPH HELP I-" and disappeared.

Raph looked at the empty spot where a second ago his brother stood. First his own copy, now Leo. What was going on?

"RAAAAAPH!!"

Raph groaned, “WHAT IS IT DONNIE?”

“WHAT THE HECK ARE YOUR COPIES DOING?!”

His copies? Raph glanced at his copy on his bed before leaving his room and heading to the living room. He had many ideas, most of them nonsense considering his tired and hazy mind. But nothing could’ve prepared him for this:

Many copies of himself running around, accidentally breaking some stuff, some sitting in random places... Donnie was standing at the other entrance, looking tired and angry. Pissed off even.

He noticed Raph looking. “Dear brother, may you explain what is going on during such an early hour that you have decided bring out a whole army of yous?”

“It is not me...” Raph mumbled as he walked towards Donnie, not being able to look away from the chaos going on in the room.

“They are your copies though. Can’t you control them?” Donnie pointed out. “Genuinely asking. I am too tired to be salty.”

“I tried but it is not working.” Raph tried again, failing. Then gave his full attention to Donnie, “You are tired too?”

“I suspect I have caught a cold.” He nodded.

“Me too. I’ve been feeling down since I woke up.”

“Groan. It better not be some sort of illness.” Donnie said.

“As long as it is not rat flu, it will be okay.” Raph reassured.

Donnie shuddered. “Rat flu. Let’s forget about the failure and move on to our current problem.”

“Cold or them?” Raph asked.

“...” Donnie stared at nothing before answering. A usual sign of Donnie being sick. “Yes.”

“Okay, okay. Sickness. Leo has the most knowledge about this.” Raph said out loud. “I’ll go and ask him.”

“Mhm.” Donnie had already begun walking towards the kitchen.

Raph started walking towards Leo’s room, ignoring the messy hallway. Since when did they have all that stuff and who was responsible for this mess? Probably his clones... When he reached to the room, “Leo?” he called. He received no reply. Raph didn’t bother asking again. He walked in, not caring about Leo’s upcoming protests. Except there was none because Leo wasn’t in there. “What?..”

Oh. Right, he had seen Leo for a second in his room for a second. He had appeared and disappeared as if teleporting. But Raph didn’t remember seeing his katanas. He glanced around and saw the swords near his bed on the ground. He was right.

What did this mean?.. What was going on this morning?? Raph began getting annoyed with whatever was going on. Not to mention how anxious he started feeling not finding Leo in his room. Where was he?

Maybe he was with Mikey. Maybe they were doing some stupid prank.

Raph a bit faster from before left the room and began walking towards Mikey’s room. Normally Mikey would be up, making breakfast. But if he and Donnie were right, he should be in his room resting. As he stepped into Mikey’s room, he hopped to see him and Leo doing some sort of mischief.

Instead, he found Mikey levitating, golden chains around him, asleep.

“What the shell?!”

Mikey yawned, blinking. “Mmmmmorning Raphie!” He smiled, being the morning person he was. “Is there any possibility you let me sleep a bit more?”

“Mikey, you are flying.”

“What?”

“Look around, Mike.”

Mikey did. In a second his expression shifted from confused to shocked to excited to panicked. “I AM FLYING!”

“THAT’S WHAT I AM SAYING!” Raph yelled. “GET BACK TO THE GROUND NOW.”

“I DON’T KNOW HOW TO!”

“WHAT DO YOU MEAN YOU DON’T KNOW?!”

“Boys, what is all this yelling for?..” Raph heard Splinter’s voice come from behind. Then he heard a gasp. “ORANGE WHY ARE YOU LEVIATING?”

“I have no idea.” Mikey answered. He noticed the chains around him, “Oooh I also have no idea what these are but cool.”

Raph took a deep breath. “Okay. Okay. First things first. Pops, have you seen Leo?”

“Uh- no. No, I haven’t.” Splinter turned his attention to Raph, less surprised and more worried.

“Mikey, did you see him?”

“Nope!”

So Leo was lost. Don’t panic Raph. He is probably somewhere around here, he thought. “I’ll text April.”

“Red, is everythin—”

Suddenly, just like how it happened in Raph’s room, Leo appeared in the room. He looked very puzzled, tired, annoyed, and a bit panicked. Before Raph could be sure, Leo disappeared again.

His voice, however, was heard from another room. “COME ON!!”

And then from another room, they heard him again. Raph couldn’t make up the words but he sounded irritated.

“Was that Leo?” Mikey asked.

“Yes.” Raph answered, still very confused.

“Where did he go?”

“I don’t know.”

“Boys, what is going on?” Splinter sounded serious.

Raph sadly didn’t have a proper answer. “That’s what I am trying to figure out.” He sighed. “Can you check Donnie? He is in the kitchen and said that he felt sick too.”

“I will be waiting you two there.” Splinter nodded. “I’ll look around for Blue on the way.”

“CAN SOMEONE—”

Leo’s voice came from his room.

“—HELP ME—”

This time from somewhere closer.

“I think I can handle him.” Raph said.

Splinter smiled, “I’ll make you chicken soup.”

“Thanks Dad.”

As Splinter left, Raph reached for Mikey. Grabbing his blanket, he pulled him closer to him. Mikey watched him with sleepy eyes. “Raphie, can we sleep more?”

“No, Big Man. We need to help Leo first, and then we need to eat something.” Raph said softly, walking out of the room meanwhile. Mikey huffed but didn’t protest. Raph decided to find Leo following his voice: “Leo? Where are you?”

“RAPH! Bathroom—” Suddenly his voice was cut. Then continued from somewhere else, “Never mind. I-” Another pause. The Leo calmly yelled, “I’ll go insane.”

“What’s happening?” Raph shouted.

“I keep teleported-” “-without wanting-” “-to every second.”

“That sounds bad.”

“You don’t say-” “DONNIE IS THA-” “THAT WAS MY MUG!!”

At least Leo didn't teleport out of the lair.

"I think we should call Draxum." Mikey hummed, somehow unbothered.

"Wha- why?" Splinter's reaction hadn't changed even after everything.

"He knows about mystic stuff." Mikey said lazily. It reminded Raph of how he was when he had eaten one of the poisoned pizza puffs.

"You think this is because of a mystic problem?" Raph asked.

"I know it is because of a mystic problem." Mikey confirmed.

"How?"

"Can't you feel it? Hm?"

Raph wasn't sure what he was supposed to feel. Donnie leaned towards them, goggles on his eyes. "He is right. There is something wrong with our mystic energies."

"I'm calling Draxum." Raph announced.

"Already on it." Donnie interrupted. He, from out of nowhere, had found his phone and was calling the yokai.

"Please tell me you're solving this." Leo appeared next to Raph, not looking good.

"We're calling Draxum." Mikey smiled.

"Oh good, because I- hrk-"

Luckily before he could throw up, he disappeared.

"We need you here. No, we didn't put the world in danger. We aren't dying either. No, we aren't calling you so you can cook us your new abomination. Abomination as a strange creature made of food, i.e. Sloppy Joseph. No, I'm not talking about your food. Yes. There's a problem with our ninpo. Okay, goodbye." Donnie put the phone on the table. "He'll be here soon."

"Good… Donnie, what's that?" Raph pointed at the tech that wasn't on the table a second ago.

"Ah. A piece for my new project. Why?"

"When did you bring it here?"

"...I didn't."

"What do you mean I didn't?"

Donnie raised a brow. "I didn't bring it here. I was thinking about it and it appeared."

"Appeared?"

Donnie shrugged.

"Since when do things appear when you think of them, Dee?" Raph questioned.

"That's a talent of mine, dear Raphael. My ninpo is very unique in comparison to yours–" Donnie began explaining.

"Since when do they appear without you controlling them?" Raph corrected his own question.

"Ah. Yes, that would be… since last night."

"And you didn't think of telling us?" Raph was losing his patience, to be honest.

"I didn't think it would be a problem." Donnie admitted.

Raph wanted to break the table. "You thought it wouldn't be a problem." He repeated. "And what if you accidentally create something deadly?"

"Come on Raph, he creates something deadly all the time." Mikey chimed in. "Like pipe bombs."

"Mikey, don't!" But Raph was too late. A pipe bomb was formed next to Donnie's mug.

"None of us is dumb enough to use a pipe bomb, we will be fine." Donnie stated. Then took a sip from his tea.

Raph wasn't sure about that. He trusted his brothers, but he also knew how much of a trouble they could be.

Leo appeared among them again. "Dee, I'd suggest you not enter your lab." He said tiredly.

"Nardo, what did you do to my lab?" Donnie looked at him with a mixture of horror and anger.

"Adiós." He made a peace sign and disappeared again.

Donnie immediately opened his phone to check the cameras inside his laboratory. Raph could see the fury in his eyes. Maybe Leo was lucky to be teleported every second, now that he got on Donnie's hit list.

Splinter put bowls of chicken soup in front of them, "You boys look terrible."

"Thanks." Raph sighed.

"You'll feel much better after my delicious soup." He said. "Now, only if Blue could join us…"

The soup was warm and smelled delicious. Raph couldn't wait to taste it. He would already, if he hadn't noticed his copy coming in. Ninpo Raph walked towards them, stood by them, then took the pipe bomb and ran.

"What the-?! HEY STOP!" Raph got up and ran after him, leaving Mikey to float again.

He chased his clone back to the living room, but it was hard to catch yourself. Especially in a room full of yourself. He stopped, trying to find which one was the right clone. When he did, he was leaving towards the bathroom. Raph didn't waste time following him. Before he reached him though, someone made his copy trip and fell.

"This yours, Boss Man?" Leo asked.

"Yep." And with a punch, poof the copy disappeared. "Thanks."

"Save me some soup." Leo said before getting teleported again.

"I will." Raph sighed, taking the pipe bomb from the ground. He could hide it in his room for now. Then go back and drink some soup so he can focus on the situation better when Draxum arrives. Perfect plan.

He quickly walked to his room, found a nice place to hide it, and proceeded to grab his mask and stuff. Then he remembered the transceivers Donnie had put on their gear. They could use this to communicate with Leo! If only Leo can stand in a place for a moment. Raph still thought it was worth a try, so he went to Leo’s room to get his stuff as well before returning to the kitchen.

Donnie had dozed off on the table with a few weapons and tech things that Raph didn’t know their names around him. Mikey was still floating, also sleeping. He seemed to be fine though. Splinter was enjoying his own bowl of soup. Raph sat down and finally tasted the soup. It was delicious, as always, even though it wasn’t warm anymore.

“Did you boys mess up with somebody evil again?” Splinter asked Raph.

“No, we were training and patroling the past few days.” He answered. “That’s what I don’t understand too.”

“Hmm...”

“Don’t worry, Pops. I am sure it is something Draxum can explain. Then we can fix it all at once and then rest.”